Cannot use the device information retrieval function

If you cannot retrieve the device information, check the following.

The device is turned off, or the cable is not plugged in properly.

Check the status of the device.

There is a problem with the connection.

For a Network Connection

Confirm that the computer and the device are connected to the same network. Or, switch to a USB connection.

For a USB Connection

Some functions may not be available, depending on the device you are using. If so, switch to a TCP/IP network connection.

The name of the device is too long.

Confirm that the name of the device registered in the printer list of Windows does not exceed the following number of characters.

Device name: within 209 characters

If it exceeds the above numbers, change the name in the [General] sheet of the Windows printer properties screen *.

* The Windows printer properties screen can be displayed by the following procedure.

(1) Select [Settings] from the Start menu.

(2) Select [Bluetooth & devices] > [Printers & scanners].

(3) Click the device to use → click [Printer properties].