> Clearing Paper Jams > About Paper Jams > Paper Jams in the Main Unit
42L7-073

Paper Jams in the Main Unit

Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Output tray Paper Jams inside the Machine or in the Back Side
Interior Paper Jams inside the Machine or in the Back Side
Duplex transport guide Paper Jams at the Duplex Transport Guide
Back side Paper Jams inside the Machine or in the Back Side

Paper Jams inside the Machine or in the Back Side

If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
1
Open the front cover.
2
Remove the toner cartridge.
3
Hold the front side green knob and lift the transport guide.
Keep holding the transport guide until returning it to the original position in step 5.
4
Gently pull out the paper.
5
Gently return the transport guide back in place.
6
Hold the rear side green knob and lift the transport guide.
Keep holding the transport guide until returning it to the original position in step 8.
7
Gently pull out the paper.
Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
8
Gently return the transport guide back in place.
9
Open the rear cover.
10
Gently pull out the paper.
Determine in which way you can pull out the jammed paper more easily, and try that way first.
Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
11
Close the rear cover.
12
Install the toner cartridge.
Make sure to push in the cartridge until it stops.
13
Close the front cover.
NOTE
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.

Paper Jams at the Duplex Transport Guide

If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Pull out the paper drawer.
IMPORTANT
Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.
2
Press the green knob and lower the duplex transport guide.
3
Gently pull out the paper.
4
Return the duplex transport guide back to position.
Fully close the guide until it clicks.
5
Set the paper drawer.
6
Select <Yes> when the <Is all of the jammed paper removed?> message is displayed on the screen.
NOTE
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any.