> Problems Persist > When a Problem Cannot Be Solved
4F2C-07J

When a Problem Cannot Be Solved

Contact your dealer or service representative.
IMPORTANT
Do not disassemble or repair the machine yourself
If you disassemble or repair the machine yourself, it may not be covered by warranty.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.usa.canon.com.
Customer Support (Canada)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.canon.ca/support.

When Contacting Canon

When contacting us, have the following information ready:
Product name (LBP237dw / LBP236dw)
Dealer where you purchased the machine
Details about your problem (such as what you did and what happened as a result)
Serial number (found on the label on the back side of the machine)
NOTE
Checking the serial number from the operation panel
Select <Status Monitor>( <Device Information>/<Device Status>  <Serial Number>.