9870-04H
[macOS] Cannot scan
If scanning does not start or the computer does not recognize the scanner, the device may not be configured correctly.
Check the following to resolve the problem.
Are the network settings of the device correct?
Check the connection state and settings of the computer and device.
When using a Bonjour connection, check whether Bonjour can be used on the control panel.
If connected by USB via a USB hub, check whether scanning is possible with the USB cable connected directly to the computer. If scanning is possible, check that the USB hub is operating correctly.
Is the remote scanner function online?
Follow the procedure below to turn the remote scanner function online.
1
Press [
] (Home) on the control panel.
] (Home) on the control panel.2
Press [Scanner] on the Home screen.
3
Press [Online].
Is the device configured correctly in the utility software (MF Scan Utility or MF Toolbox) you are using?
Register the device to the utility software after installing the driver.
If you are using ScanGear MF, is [Original Placement] configured correctly?
In [Original Placement] in the [Advanced Mode] dialog, correctly set where originals are placed in the device.