9870-02A
[Windows] Printing is not performed as configured in a Citrix UPD environment
The Windows printer properties may not be configured to enable printing to be performed correctly in a Citrix UPD (Universal Printer Driver) environment.
Check the following to solve the problem.
NOTE
Screens and operations may differ, depending on the environment of your computer and the following conditions.
The device you are using and its settings, firmware version, and option configuration
The driver you are using and its version
Prerequisites
When starting the computer, log on as a member of Administrators.
1
Click [
Start] 
[
Settings] in Windows.
Start] [ Settings] in Windows.2
Click [Devices].
3
Click [Printers & scanners].
4
Select the device whose settings you want to configure → click [Manage].
5
In [Manage your device], click [Printer properties].
6
Display the [Advanced] sheet.
7
Disable [Enable advanced printing features].
NOTE
This FAQ explains the example of Windows 10.