9870-007
[Windows] Cannot print or scan with a device connected via USB
The USB class driver may not have been correctly installed.
In order to use a device connected via USB cable, a USB class driver must be correctly installed. The USB driver is automatically installed when the device is connected via USB cable.
Follow the procedure below to reinstall the USB class driver.
NOTE
Screens and operations may differ, depending on the environment of your computer and the following conditions.
The device you are using and its settings, firmware version, and option configuration
The driver you are using and its version
Prerequisites
The device is turned ON
The device and computer are connected correctly
1
Right-click [
] displayed on the Windows task bar, and then select [Device Manager] from the displayed menu.
] displayed on the Windows task bar, and then select [Device Manager] from the displayed menu.2
Click [Universal Serial Bus controllers] or [Other devices].
3
Right-click the name of the target device, and then select [Uninstall device] from the pop-up menu.
IMPORTANT
Do not delete drivers other than the USB class driver, or the operating system may not operate correctly.
4
When the dialog box confirming the uninstallation process is displayed, confirm the device name, and then click [OK].
5
Disconnect the USB cable from the computer, and then restart the computer.
6
Uninstall the driver.
7
Reinstall the driver.
If a driver is not installed correctly, repeat steps 6 and 7.
For details about the method for installing the driver with the device connected by USB, refer to the manual of the printer driver.
NOTE
This FAQ explains the example of Windows 10.