> Printing (Windows) > [Windows] Troubleshooting regarding shared printer environments > [Windows] A printer is not recognized in a shared printer environment (Point and Print environment)
9870-026

[Windows] A printer is not recognized in a shared printer environment (Point and Print environment)

You may not be using the latest version of the driver.
If you are using one of "Old Drivers" indicated in the table below, update the driver to the latest version.
For information on the latest driver versions that are supported, see the table below. The latest drivers are posted on the Canon web site. Check the system requirements before downloading a driver as required.
Canon Global Site: https://global.canon/
Old Drivers
Latest Drivers
LIPS4 Printer Driver v14.02 and earlier
LIPS4 Printer Driver v15.00
LIPS4 Printer Driver v20.00 to v22.15
Generic Plus LIPS4 Printer Driver v1.00 or later
LIPS LX Printer Driver v14.02 and earlier
LIPS LX Printer Driver v15.00
LIPS LX Printer Driver v20.00 to v22.15
Generic Plus LIPS LX Printer Drive v1.00 or later
CARPS2 Printer Driver v14.02 and earlier
CARPS2 Printer Driver v15.00
CARPS2 Printer Driver v20.00 to v21.81
CARPS2 Printer Driver v30.00 or later
PS3 Printer Driver v14.02 and earlier
PS Printer Driver v15.00
PS3 Printer Driver v20.00 to v21.81
Generic Plus PS Printer Driver v1.00 or later
PCL6 Printer Driver v14.02 and earlier
PCL6 Printer Driver v15.00
PCL6 Printer Driver v20.00 to v21.77
Generic Plus PCL Printer Driver v1.10 or later
GLX Printer Driver v2.15 and earlier
GLX Printer Driver v2.20 or later
Generic UFR II Printer Driver v2.15 and earlier
Generic UFR II Printer Driver v2.20 or later
Universal LIPS4 Printer Driver v1.10 and earlier
Generic Plus LIPS4 Printer Driver v1.00 or later
Generic Plus PCL6 Printer Driver v1.01 and earlier
 Generic Plus PCL6 Printer Driver v1.10 or later