5878-006
Countermeasures for Each Message
Check the following to find out possible causes and solutions for each message.
A message appears on the display when operation becomes impossible due to occurrence of an error during printing or memory capacity depletion.
NOTE
Auto Continue
If you set <Auto Skip Error> to <On> in the setting menu of the operation panel, the printing is continued with the error skipped regarding the error messages marked with 
in the list ( ). If the error skip causes missing print data or improper printouts, print the file again.
in the list ( ). If the error skip causes missing print data or improper printouts, print the file again.To cancel printing
About <Show Warnings>
16 Tnr cart. will soon reach end of lifetime.
1F Output tray is full.
Too much paper is on the output tray.
Remove the paper from the output tray.
1G Change toner cartridge recommended.
51 Print settings error.
55 SD Card error.
56 SD Card error.
80 Initializing MEAP. Do not turn power OFF.
MEAP is being initialized.
When the MEAP initialization is complete, this message is automatically removed. Wait until the message is removed.
80 Preparing MEAP... Do not turn power OFF.
MEAP is preparing for operation.
When MEAP is ready for operation, this message is automatically removed. Wait until the message is removed.
A4 nn Error (nn: 2-digit alphanumeric)
A5 nn Error (nn: 2-digit alphanumeric)
A7 nn ERROR (nn: 2-digit alphanumeric)
Amount in cart. cannot be displ. correctly.
A toner cartridge may be set that cannot guarantee print quality because it has reached the end of its lifetime or for other reasons.
The toner cartridge used may not be a genuine Canon product.
IMPORTANT
You can continue printing when this message is displayed, but the print quality may deteriorate. Doing so may result in damage to the machine.
An error occurred in the device.
An error occurred while conveying paper.
An error occurred while receiving.
Unanalyzable data has been received or a timeout error has occurred during receipt of print data.
Press the [Online] (
) key to cancel the print job, and print the file again.
) key to cancel the print job, and print the file again.Check the status of the network that you are using because the network may have a problem.
BT Clock error.
The clock built in the machine has a failure.
You can continue printing with the clock left faulty, but logs including the print log will not be generated properly. Contact your local authorized Canon dealer.
Cannot decode data.
Cannot decode PDF data.
An incorrect password has been entered for PDF data printing.
Print the file again with the correct password.
PDF data printing is not permitted by the security settings.
Change the settings to permit printing, and print the file again.
The PDF file is linked to the policy server, but the machine cannot access the server.
Make sure that the policy server is turned ON and the network to which the machine and the policy server are connected is normal, and print the file again.
The encryption algorithm being used is not supported by the machine.
Use the PDF data in the format supported by the machine.
Cannot feed paper.
Cannot perform 2-Sided Printing.
The machine has received print data for a paper size (including orientation) or paper type that is not available for automatic 2-sided printing.
Perform a soft reset, specify the paper size or paper type available for automatic 2-sided printing, and print the file again.
You can press the [Online] () key to continue printing. However, 2-sided printing data is printed on two sheets in 1-sided printing mode.
) key to continue printing. However, 2-sided printing data is printed on two sheets in 1-sided printing mode.Cannot print with the specified resolution.
Cannot print. Cart. may be non-Canon/counterfeit.
A toner cartridge may be set that cannot guarantee print quality.
The toner cartridge used may not be a genuine Canon product.
Cannot print. Reg. Table is full.
The upper limit on the number of binders or documents in one print data item has been exceeded.
The maximum number of binders and documents is 2 and 5, respectively, per print data item. Correct the data, and print the file again.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.Cannot read PDF data.
Cannot receive PDF data. Set the receivable size.
Free space is insufficient to perform Direct Print for the PDF file.
Optimize the PDF file to reduce its size or retry printing after dividing the file.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.Cannot start printing because job is restricted.
Cannot store.
The SD card is set to <Off>.
The upper limit on the volume of data that can be stored on the SD card has been exceeded.
Check the maximum storable number of data items, and delete unnecessary stored data items.
Free space of the SD card is insufficient.
Check the data storage capacity, and delete unnecessary stored data.
An incorrect box number has been specified.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.Cannot verify.
A department ID authentication error has occurred.
Specify the correct department ID and password, and print the file again.
If the print data does not support the department ID management, specify the setting to permit printing with an unknown department ID, and print the file again.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.Check paper size.
The paper loaded in the paper source does not match the specified paper size.
Specify the paper size correctly.
When the paper size was set to <Free Size>, printing has been attempted with the custom size paper of which long edge is 216.0 mm or less loaded in landscape orientation (only during use of the Canon Generic Plus UFR II printer driver).
Load the paper in portrait orientation, and print the file again.
Printing has been attempted with the custom size paper loaded in portrait orientation without the Canon Generic Plus UFR II printer driver used.
Load the paper in landscape orientation, and print the file again.
<Check Paper Size> is set to <On>.
Consmbl. status print. Press Utility key.
Counterfeit/non-Canon cart. are not covered.
A toner cartridge may be installed that cannot guarantee print quality because it has reached the end of its lifetime or for other reasons.
Replacing the toner cartridge with a new one is recommended.
The toner cartridge used may not be a genuine Canon product.
IMPORTANT
You can continue printing when this message is displayed, but the print quality may deteriorate. Doing so may result in damage to the machine.
Counterfeit/non-Canon cartridge may be in use.
D7 nn Error (nn: 2-digit alphanumeric)
D8 nn Error (nn: 2-digit alphanumeric)
D9 nn Error (nn: 2-digit alphanumeric)
Data receiving error.
When you are using a printer driver other than the supplied one, [Dedicated Port Authentication Method] of the Remote UI is set to [Mode 2].
When you are using a printer driver that allows you to select the authentication mode for Department ID Management and Secured Print, select Mode 2.
When you are using a printer driver that does not allow you to select the authentication mode, set [Dedicated Port Authentication Method] of the Remote UI to [Mode 1].
[Settings/Registration] NOTE
Pressing the [Online] () key cancels the print job.
) key cancels the print job.E001-nnnn (n: Number)
An error has occurred in the fixing unit.
Write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
IMPORTANT
Do not turn ON the power
When this message appears, never turn ON the power after turning it OFF.
E004-nnnn (n: Number)
An error has occurred in the fixing unit.
Write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
IMPORTANT
Do not turn ON the power
When this message appears, never turn ON the power after turning it OFF.
EM E-Mail access error.
Connection was unable to be established due to an error on the SD card.
The SD card may be broken. Replace the SD card with a new one.
EM POP3 server error.
Ennn-nnnn (n: Number)
An error has occurred in an internal mechanism of the machine.
Hold down the power switch for 5 seconds or more to turn OFF the power, wait for 10 seconds or more, and turn ON the power again.
If the machine does not operate normally even after the power is turned ON again, write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
Error. Non-Canon cart. not cov'd by warranty.
A toner cartridge may not be installed correctly or may be faulty.
If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center.
The toner cartridge used may not be a genuine Canon product.
Google Cloud Print not avail. Server auth err
Server authentication for Cloud Print failed. Or, acquisition of information for registration failed.
The CA certificate does not exist or has become invalid. Or the CA certificate has expired.
Google Cloud Print not avail. Server comm err
Cloud Print is unavailable due to an error.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
IE An unknown error has occurred.
IE Cannot analyze the certificate.
Analysis of the certificate received from the authentication server has failed during IEEE802.1X authentication.
Check the certificate of the authentication server.
IE Change the password.
IE Check auth. settings
IE No reply from the destination.
An error has occurred during communication for IEEE802.1X authentication with the authentication server.
Check whether the LAN cable is securely connected.
IE Set necessary authentication info.
IE Set the correct authentication info.
An error has been returned from the authentication server because the certificate to be used for IEEE802.1X authentication is not specified or it is invalid.
The certificate to be used for TLS authentication is not specified or it is invalid. Check the certificate, and specify the valid certificate.
If the certificate in the machine is valid, check the CA certificate of the authentication server.
The login name to be used for IEEE802.1X authentication is not specified.
The login name to be used for IEEE802.1X authentication is not specified. Specify the login name.
IE The certificate has expired.
IE The certificate is incorrect.
IEEE802.1X error. Set the necessary auth. information.
Image browse data error.
Image data error.
The TIFF or JPEG data contains data that is not available for the machine.
Because the data cannot be printed, press the [Online] () key to cancel the print job.
) key to cancel the print job.Insert toner cartridge.
Key management file is corrupt or deleted.
Load paper.
No Paper: Drawer N (N=1 to 4)
Not enough display list memory.
Not enough download memory.
Not enough memory for PDF processing.
Memory for processing the PDF file is insufficient.
Optimize the PDF file to reduce its size or retry printing after dividing the file.
Not enough memory for XPS processing.
Memory for XPS processing is insufficient.
When the XPS file contains a ProgressiveJpeg image or the like, convert the image to a TIFF or BaselineJPEG format, and print the file again.
You can press the [Online] () key to continue printing. However, the output result of pages with errors is not guaranteed.
) key to continue printing. However, the output result of pages with errors is not guaranteed.Not enough spool memory.
Printing an excessive amount of data has been attempted.
Specify the reduced paper size, and print the file again.
You can press the [Online] () key to continue printing. However, pages with errors are not printed.
) key to continue printing. However, pages with errors are not printed.Not enough system memory.
Not enough work memory.
Memory dedicated to each print mode is insufficient.
You can press the [Online] () key to continue printing. However, data with errors cannot be printed properly.
) key to continue printing. However, data with errors cannot be printed properly.NOTE
Registered Data
If you press the [Online] () key to continue printing, the data such as registered overlay or macros may be deleted.
) key to continue printing, the data such as registered overlay or macros may be deleted.NW Competing IP add. found on the network.
NW IP address updated. Turn main power OFF/ON
Paper is jammed.
Paper jams have occurred inside the machine.
Do not forcibly pull out the jammed paper, but follow the procedure described in the manual. Clearing Paper Jams
PDF error.
PDF font error.
PDF print range error.
Print data version error.
Printing has been tried from the printer driver that is not available for the machine.
Print again by using the printer driver available for this machine.
Set below paper.
Paper of the size specified to print is not loaded or the selected paper source does not match the paper size.
To forcibly print on the loaded paper, press the [Online] () key. For the multi-purpose tray, the setting specified for <MP Tray Paper Size> is automatically changed to the paper size of the print data.
) key. For the multi-purpose tray, the setting specified for <MP Tray Paper Size> is automatically changed to the paper size of the print data.Starting up... 80 Initializing MEAP. Do not turn power OFF.
MEAP is being initialized.
When the MEAP initialization is complete, this message is automatically removed. Wait until the message is removed.
Starting up... 80 Preparing MEAP... Do not turn power OFF.
MEAP is preparing for operation.
When MEAP is ready for operation, this message is automatically removed. Wait until the message is removed.
Syntax error.
Invalid data has been sent during printing with the Canon Generic Plus UFR II printer driver.
Change the printer driver settings or the format of print data, and print the file again.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.Toner cartridge will soon reach end of lifetime.
Turn OFF main power. Check options.
The optional paper feeder is not installed properly.
The optional paper feeder has been detached when the machine is ON.
The connection part of the optional paper feeder has a contact failure.
XPS document data error.
XPS data is damaged.
Check that XPS data is not damaged and that the XPS data format is supported by the machine, and then try printing the document again.
A large file has been sent by Direct Print.
Optimize the XPS file to reduce its size or retry printing after dividing the file.
NOTE
When you press the [Online] () key, the print job is canceled.
) key, the print job is canceled.XPS font data error.
Font data analysis has failed.
Replace the font data in the XPS file, and try printing the file again.
You can press the [Online] () key to continue printing. However, characters with errors are not printed.
) key to continue printing. However, characters with errors are not printed.XPS image data error.
Image data is damaged.
Replace the image data in the XPS file, and try printing the file again.
You can press the [Online] () key to continue printing. However, images with errors are not printed.
) key to continue printing. However, images with errors are not printed.XPS page data error.
A page cannot be generated due to an invalid description.
Check the description of the page with the error, and try printing the file again.
You can press the [Online] () key to continue printing. However, pages with errors are not printed.
) key to continue printing. However, pages with errors are not printed.XPS print range error.
XPS rendering error.
An error has occurred in the XPS rendering system.
Contact your local authorized Canon dealer.
XPS unsupported image error.
Unprintable images (HD Photo) are contained in the data.
Convert the image data in the XPS file to other data format, and try printing the file again.
You can press the [Online] () key to continue printing. However, images with errors are not printed.
) key to continue printing. However, images with errors are not printed.