> Common Problems > [Message] Indicator Is Lit
5CW4-002

[Message] Indicator Is Lit

When the machine enters sleep mode while being offline or if a problem occurs, disabling printing, the [Message] () indicator lights up. Check the following.

Is the machine offline?

Cancel sleep mode and check whether the machine is offline.
To cancel sleep mode, press .
The [Online] () key lights up green when the machine is online and goes off when the machine is offline. Pressing the [Online] () key allows you to switch the machine between online and offline.

Is paper loaded correctly?

Check whether paper is loaded correctly.  

Has a paper jam occurred?

Check whether a paper jam has occurred. If a paper jam occurs, a message is displayed on the screen. Following the on-screen instructions to remove the jammed paper.

Is any message displayed on the screen?

If a problem occurs, a message is displayed on the screen. Make sure of the countermeasures suggested in the message.

Restart the machine.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.
NOTE
When the problem is solved, the [Message] () indicator turns off and the display returns to the Basic Features screen. If the error cannot be solved, contact your local authorized Canon dealer or the Canon help line.