When a Problem cannot be Resolved

Customer Support (U.S.A.)

If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.usa.canon.com.
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF3010 / MF3010VP)
Serial number (a character string of three letters and a 5-digit number; located on the rating label on the rear side of the machine)
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
WARNING
If the machine makes strange noises or emits smoke or an odd odor
Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
IMPORTANT
If you attempt to fix the machine yourself
It may void the limited warranty.

Customer Support (Canada)

If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.canon.ca/support.
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF3010 / MF3010VP)
Serial number (a character string of three letters and a 5-digit number; located on the rating label on the rear side of the machine)
 
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
WARNING
If the machine makes strange noises or emits smoke or an odd odor
Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
IMPORTANT
If you attempt to fix the machine yourself
It may void the limited warranty.
85RS-04K