Desktop Editor Error Codes

If an error code is displayed while you are using Desktop Editor, take the steps described in this section to resolve the problem. This section provides short descriptions of common error codes and what to do when then are displayed.
NOTE
In some cases, it may not be possible to resolve the problem with the steps described here.
EBDV3
Could not retrieve configuration information from printer.
Message ID: {0}
Cause
Failed to obtain device information.
Remedy
Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
Could not print because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during print processing.
Remedy
Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
EBNDxxx
Could not move the chapters because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during chapter movement processing.
Remedy
Restart Desktop Editor.
Could not delete the chapters because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during chapter deletion processing.
Remedy
Restart Desktop Editor.
Could not add a new chapter because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during chapter addition processing.
Remedy
Restart Desktop Editor.
Could not create document because an error occurred.
Message ID: {0}
Cause
An error occurred during document creation.
Remedy
Restart Desktop Editor.
An error occurred.
Message ID: {0}
Cause
An error occurred.
Remedy
Restart Desktop Editor.
Could not create preview image.
Message ID: {0}
Cause
Creation of a preview screen failed.
Remedy
Restart Desktop Editor.
Check whether there is a problem with the original page.
EBNL5
Some pages ({1}) could not be imported because the width or height of the paper exceeds 1200 mm (47 1/4 in). (Message ID: {0})
Cause
A file import failed.
Remedy
The file exceeds the page size that Desktop Editor can handle. Open the file with the corresponding application, and convert it to an IWB document using Desktop Document Writer to reduce the size automatically, and then import it.
ECDC3
Could not retrieve print settings from printer.
Message ID: {0}
Cause
An error occurs when opening a Canon printer driver SDK.
Remedy
Restart Desktop Editor.
Reinstall the printer driver.
EICU22
Could not retrieve configuration information from printer.
Message ID: {0}
Cause
Printer information could not be acquired.
Remedy
Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
EIDI1
Could not import several original documents. Check the [Original Documents]. (Message ID: {0})
Cause
A file import failed.
Remedy
Execute the import again.
Could not import this file. The file format is not supported or the page size is too small. (Message ID: {0})
Cause
A file import failed.
Remedy
Desktop Editor does not support that file.
Could not import because password entry was canceled.
Message ID: {0}
Cause
A file import failed.
Remedy
Enter the correct password and execute the import again.
Cannot find the file. It may have been moved or deleted by another user. (Message ID: {0})
Cause
A file import failed.
Remedy
Execute the import again.
Cannot import file because its file path is too long. (Message ID: {0})
Cause
A file import failed.
Remedy
Move the file to another location and execute the import again.
Applications that can open this file are not installed. (Message ID: {0})
Cause
A file import failed.
Remedy
Using the procedure below, create an IWB document and execute the import again.
1. Open the document with the application associated with the document.
2. In the application, select [Canon Desktop Document Writer] as the printer and perform printing.
Could not convert this file. (Message ID: {0})
Cause
A file import failed.
Remedy
Execute the import again.
From the application that created the file, specify Desktop Document Writer as the printer and execute the print process to create an iwb file.
EIDOxxx
Could not export as a PDF document because an error occurred.
Message ID: {0}
Cause
Conversion to PDF failed while exporting a PDF file.
Remedy
Restart Desktop Editor.
You cannot export an IWB document as a PDF if the size of it is 2 GB or larger. If it is over 2 GB, specify the ranges of pages to export as a PDF, and export them separately.
Could not print because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during print processing.
Remedy
Restart Desktop Editor.
You cannot print large IWB documents. If the document is over 2 GB, specify a range of pages to print that is under 2 GB, then print the document over several installments.
EITExxx
Could not open iW Document File because an error occurred.
Message ID: {0}
Cause
An iwd file could not be opened.
Remedy
Restart Desktop Editor.
Check whether the version of the iwd file supports Desktop Editor, or check whether the iwd file is not corrupted.
Could not open the document because an error occurred.
Message ID: {0}
Cause
An error occurred while opening an IWB document.
Remedy
Restart Desktop Editor.
Check whether the IWB document file is not corrupted.
Could not move the page because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during page movement processing.
Remedy
Restart Desktop Editor.
Could not rotate the page because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during page rotation processing.
Remedy
Restart Desktop Editor.
Could not delete the page because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during page deletion processing.
Remedy
Restart Desktop Editor.
Could not redo because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during redo processing for an operation.
Remedy
Restart Desktop Editor.
Could not undo because an error occurred.
Message ID: {0}
Cause
An unknown error occurred during undo processing for an operation.
Remedy
Restart Desktop Editor.
Could not save the document because an error occurred.
Message ID: {0}
Cause
An error occurred during a Save or Save As operation.
Remedy
Restart Desktop Editor.
An error occurred.
Message ID: {0}
Cause
An error occurred.
Remedy
Restart Desktop Editor.
The specified file is in use.
Message ID: {0}
Cause
A file import failed.
Remedy
Close the file and execute the import again.
Could not create a new IWB document.
Message ID: {0}
Cause
Creation of a new IWB document failed immediately after starting.
Remedy
Restart Desktop Editor.
Carry out a repair installation of Desktop and start it again.
You do not have permission to access this document.
Message ID: {0}
Cause
A file import failed.
Remedy
Grant permission to access the file and execute the import again.
Could not process the operation because there is insufficient memory.
Message ID: {0}
Cause
A memory shortage occurred.
Remedy
Check the amount of free memory, and exit applications that you are not using.
Try the operation again.
Could not process the operation because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred.
Remedy
Try the operation again.
Could not save the document because an error occurred.
Cause
An unexpected error occurred while saving a document.
Remedy
Save the document again.
Restart Desktop Editor.
This document is being edited.
Message ID: {0}
Cause
The document is currently opened by another user.
Remedy
Close the document opened on the computer of the other user.
Cause
The document is not currently opened by another user, but the computer considers it to still be opened
Remedy
Wait over 10 seconds, and then open the document again.
EPDM162
This file contains security settings that are not supported. (Message ID: {0})
Cause
A file import failed.
Remedy
Disable security functions and execute the import again.
EPDM255
Could not convert this file. (Message ID: {0})
Cause
Could not import a PDF file to Desktop Editor because it was invalid.
Remedy
Open the PDF file with Adobe Reader, print it with Desktop Document Writer, and then import it in Desktop Editor again.
EPDMxxx
Could not attach the digital stamp because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while inserting a digital stamp.
Remedy
Paste the digital stamp again.
Restart Desktop Editor.
EWCM102
Canon Desktop Document Writer is not installed. (Message ID: {0})
Cause
A file import failed.
Remedy
Carry out a repair installation of Desktop.
EWCM201
Too many objects included in this file. (Message ID: {0})
Cause
A file import failed.
Remedy
Divide the file and import it in several installments.
EWCM1300
Could not convert this file. (Message ID: {0})
Cause
An error occurred while importing with Word.
Remedy
Change any of the following optional settings for Word, and then import the file into Desktop Editor again.
Select [Basic Settings] > [Microsoft Office User Settings], and enter characters other than a space into [Basic Settings] and [Initial]
Select [Advanced Settings] > [Print], and deselect the [Print in background] check box
EWCM1401
Could not convert this file. (Message ID: {0})
Cause
An error occurred while importing with Excel.
Remedy
You cannot import Excel files with the following settings.
The document contains macros and the security level is set to "high"
The document contains macros that do not function properly in the application
The document contains a hidden sheet
The document contains an empty formatted sheet
To import these files, either disable macros or delete the empty/hidden sheet.
EWIP4
Could not start Editor.
Message ID: {0}
Cause
Desktop Editor could not be started.
Remedy
Restart Desktop Editor.
Carry out a repair installation of Desktop and start it again.
OLExxxxx
An error occurred.
Message ID: {0}
Cause
An error occurred while exiting Desktop Editor.
Remedy
Check whether Desktop Editor has stopped.
VRE_0005
Could not read the database file because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while reading the database file.
Remedy
Try specifying the database again.
VRE_0008
Could not create preview image because there is insufficient memory.
Message ID: {0}
Cause
A memory shortage occurred during creation of the preview image.
Remedy
Check the amount of free memory, and exit applications that you are not using.
Save the document again.
VRE_0009
Could not create preview image.
Message ID: {0}
Cause
An unexpected error occurred while creating the preview image.
Remedy
Save the document again.
VRE_0012
Could not read the database file because there is insufficient memory.
Message ID: {0}
Cause
A memory shortage occurred while reading the database file.
Remedy
Check the amount of free memory, and exit applications that you are not using.
Try specifying the database again.
VRE_0015
Could not apply the mail merge print settings because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while saving the document.
Remedy
Save the document again.
VRE_0016
Could not apply the mail merge print settings because there is insufficient memory.
Message ID: {0}
Cause
A memory shortage occurred while saving the document.
Remedy
Check the amount of free memory, and exit applications that you are not using.
Save the document again.
EPDMxxxxx
or
EANOxxxxx
An error occurred.
Message ID: {0}
Cause
An unexpected error occurred.
Remedy
Try the operation again.
Restart Desktop Editor.
WANO00000
An error occurred.
Message ID: {0}
Cause
An unexpected error occurred.
Remedy
Try the operation again.
Restart Desktop Editor.
WANO40300
Could not delete the object because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while deleting an object.
Remedy
Delete the object again.
Restart Desktop Editor.
WANO44100
Could not copy the object because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while copying an object.
Remedy
Copy the object again.
Restart Desktop Editor.
WANO44500
Could not cut the object because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while cutting an object.
Remedy
Cut the object again.
Restart Desktop Editor.
WANO81200
Could not delete the stamp because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while deleting a stamp.
Remedy
Delete the stamp again.
Restart Desktop Editor.
WANO81400
Could not duplicate the stamp because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while duplicating a stamp.
Remedy
Duplicate the stamp again.
Restart Desktop Editor.
WANO82200
Could not delete the stamped image because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while deleting a stamped image.
Remedy
Delete the stamped image again.
Restart Desktop Editor.
WANO82403
Could not duplicate the stamped image because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while duplicating a stamped image.
Remedy
Duplicate the stamped image again.
Restart Desktop Editor.
WANOxxx
Could not move the order of object because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while changing the object order.
Remedy
Change the object order again.
Restart Desktop Editor.
Could not paste the object because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while pasting an object.
Remedy
Paste the object again.
Restart Desktop Editor.
Could not edit the stamp because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while editing a stamp.
Remedy
Edit the stamp again.
Restart Desktop Editor.
Could not edit the stamped image because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred while editing a stamped image.
Remedy
Edit the stamped image again.
Restart Desktop Editor.
11FC-0XR