NOTE
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In some cases, it may not be possible to resolve the problem with the steps described here.
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Cause
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Failed to obtain device information.
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Remedy
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Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
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Cause
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An unknown error occurred during print processing.
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Remedy
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Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
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Cause
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An unknown error occurred during chapter movement processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during chapter deletion processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during chapter addition processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An error occurred during document creation.
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Remedy
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Restart Desktop Editor.
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Cause
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An error occurred.
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Remedy
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Restart Desktop Editor.
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Cause
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Creation of a preview screen failed.
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Remedy
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Restart Desktop Editor.
Check whether there is a problem with the original page.
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Cause
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A file import failed.
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Remedy
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The file exceeds the page size that Desktop Editor can handle. Open the file with the corresponding application, and convert it to an IWB document using Desktop Document Writer to reduce the size automatically, and then import it.
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Cause
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An error occurs when opening a Canon printer driver SDK.
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Remedy
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Restart Desktop Editor.
Reinstall the printer driver.
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Cause
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Printer information could not be acquired.
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Remedy
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Check the status of the printer.
Update the printer driver to the latest version.
Reinstall the printer driver.
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Cause
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A file import failed.
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Remedy
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Execute the import again.
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Cause
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A file import failed.
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Remedy
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Desktop Editor does not support that file.
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Cause
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A file import failed.
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Remedy
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Enter the correct password and execute the import again.
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Cause
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A file import failed.
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Remedy
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Execute the import again.
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Cause
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A file import failed.
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Remedy
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Move the file to another location and execute the import again.
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Cause
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A file import failed.
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Remedy
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Using the procedure below, create an IWB document and execute the import again.
1. Open the document with the application associated with the document.
2. In the application, select [Canon Desktop Document Writer] as the printer and perform printing.
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Cause
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A file import failed.
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Remedy
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Execute the import again.
From the application that created the file, specify Desktop Document Writer as the printer and execute the print process to create an iwb file.
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Cause
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Conversion to PDF failed while exporting a PDF file.
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Remedy
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Restart Desktop Editor.
You cannot export an IWB document as a PDF if the size of it is 2 GB or larger. If it is over 2 GB, specify the ranges of pages to export as a PDF, and export them separately.
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Cause
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An unknown error occurred during print processing.
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Remedy
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Restart Desktop Editor.
You cannot print large IWB documents. If the document is over 2 GB, specify a range of pages to print that is under 2 GB, then print the document over several installments.
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Cause
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An iwd file could not be opened.
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Remedy
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Restart Desktop Editor.
Check whether the version of the iwd file supports Desktop Editor, or check whether the iwd file is not corrupted.
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Cause
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An error occurred while opening an IWB document.
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Remedy
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Restart Desktop Editor.
Check whether the IWB document file is not corrupted.
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Cause
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An unknown error occurred during page movement processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during page rotation processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during page deletion processing.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during redo processing for an operation.
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Remedy
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Restart Desktop Editor.
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Cause
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An unknown error occurred during undo processing for an operation.
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Remedy
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Restart Desktop Editor.
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Cause
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An error occurred during a Save or Save As operation.
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Remedy
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Restart Desktop Editor.
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Cause
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An error occurred.
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Remedy
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Restart Desktop Editor.
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Cause
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A file import failed.
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Remedy
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Close the file and execute the import again.
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Cause
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Creation of a new IWB document failed immediately after starting.
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Remedy
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Restart Desktop Editor.
Carry out a repair installation of Desktop and start it again.
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Cause
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A file import failed.
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Remedy
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Grant permission to access the file and execute the import again.
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Cause
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A memory shortage occurred.
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Remedy
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Check the amount of free memory, and exit applications that you are not using.
Try the operation again.
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Cause
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An unexpected error occurred.
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Remedy
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Try the operation again.
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Cause
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An unexpected error occurred while saving a document.
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Remedy
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Save the document again.
Restart Desktop Editor.
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Cause
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The document is currently opened by another user.
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Remedy
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Close the document opened on the computer of the other user.
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Cause
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The document is not currently opened by another user, but the computer considers it to still be opened
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Remedy
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Wait over 10 seconds, and then open the document again.
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Cause
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A file import failed.
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Remedy
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Disable security functions and execute the import again.
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Cause
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Could not import a PDF file to Desktop Editor because it was invalid.
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Remedy
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Open the PDF file with Adobe Reader, print it with Desktop Document Writer, and then import it in Desktop Editor again.
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Cause
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An unexpected error occurred while inserting a digital stamp.
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Remedy
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Paste the digital stamp again.
Restart Desktop Editor.
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Cause
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A file import failed.
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Remedy
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Carry out a repair installation of Desktop.
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Cause
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A file import failed.
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Remedy
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Divide the file and import it in several installments.
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Cause
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An error occurred while importing with Word.
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Remedy
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Change any of the following optional settings for Word, and then import the file into Desktop Editor again.
Select [Basic Settings] > [Microsoft Office User Settings], and enter characters other than a space into [Basic Settings] and [Initial]
Select [Advanced Settings] > [Print], and deselect the [Print in background] check box
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Cause
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An error occurred while importing with Excel.
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Remedy
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You cannot import Excel files with the following settings.
The document contains macros and the security level is set to "high"
The document contains macros that do not function properly in the application
The document contains a hidden sheet
The document contains an empty formatted sheet
To import these files, either disable macros or delete the empty/hidden sheet.
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Cause
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Desktop Editor could not be started.
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Remedy
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Restart Desktop Editor.
Carry out a repair installation of Desktop and start it again.
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Cause
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An error occurred while exiting Desktop Editor.
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Remedy
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Check whether Desktop Editor has stopped.
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Cause
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An unexpected error occurred while reading the database file.
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Remedy
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Try specifying the database again.
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Cause
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A memory shortage occurred during creation of the preview image.
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Remedy
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Check the amount of free memory, and exit applications that you are not using.
Save the document again.
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Cause
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An unexpected error occurred while creating the preview image.
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Remedy
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Save the document again.
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Cause
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A memory shortage occurred while reading the database file.
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Remedy
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Check the amount of free memory, and exit applications that you are not using.
Try specifying the database again.
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Cause
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An unexpected error occurred while saving the document.
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Remedy
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Save the document again.
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Cause
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A memory shortage occurred while saving the document.
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Remedy
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Check the amount of free memory, and exit applications that you are not using.
Save the document again.
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Cause
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An unexpected error occurred.
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Remedy
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Try the operation again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred.
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Remedy
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Try the operation again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while deleting an object.
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Remedy
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Delete the object again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while copying an object.
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Remedy
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Copy the object again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while cutting an object.
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Remedy
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Cut the object again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while deleting a stamp.
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Remedy
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Delete the stamp again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while duplicating a stamp.
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Remedy
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Duplicate the stamp again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while deleting a stamped image.
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Remedy
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Delete the stamped image again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while duplicating a stamped image.
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Remedy
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Duplicate the stamped image again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while changing the object order.
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Remedy
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Change the object order again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while pasting an object.
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Remedy
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Paste the object again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while editing a stamp.
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Remedy
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Edit the stamp again.
Restart Desktop Editor.
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Cause
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An unexpected error occurred while editing a stamped image.
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Remedy
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Edit the stamped image again.
Restart Desktop Editor.
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