NOTE
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In some cases, it may not be possible to resolve the problem with the steps described here.
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Cause
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It occurs when converting a Word file to a PDF on Quick Printing Tool.
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Remedy 1
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Change any of the following optional settings for Word, and then convert to PDF on the Quick Printing Tool again.
Select [Basic Settings] > [Microsoft Office User Settings], and enter characters other than a space into [User Name] and [Initial]
Select [Advanced Settings] > [Print], and deselect the [Print in background] check box
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Remedy 2
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A version of Microsoft Office earlier than Office 2007 may be installed. Desktop supports Microsoft Office 2007/2010/2013/2016.
If this is the case, perform the following to convert documents to PDF format.
1. Open the document with the application associated with the document.
2. In the application, select [Canon Desktop Document Writer] as the printer and perform printing.
3. Select the [File] menu in Desktop Editor > [Export as PDF].
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