Error Messages

If an error code is displayed while you are authenticating a license, take the steps described in this section to resolve the problem. This section provides descriptions of common error messages and what to do when they are displayed.
NOTE
When it is necessary to contact your Canon dealer, sending the collected information and the error code will enable the problem to be solved quickly.
When a problem occurs with a local license server:
Collect and send the log information in the following locations.
All files in the %temp% folder starting with "iW" and "fne"
All files in the Flexnet Device Manager\logs folder
When a problem occurs with something other than a local license server:
The information can be collected with System Information Viewer. For information on operating System Information Viewer, see the User's Guide.
Could not create the following file.
File Name: {1}
Message ID: {0}
Cause
Failed to output the Request Data File.
Remedy
Check the access privileges required for the destination to save the file.
If the problem is still not resolved, contact your Canon dealer.
Could not process the license.
Message ID: {0}
Cause
Failed to process the license.
Remedy
Contact your Canon dealer.
An error occurred.
Message ID: {0}
Cause
An unexpected error occurred.
Remedy
Restart the application.
If the problem is still not resolved, contact your Canon dealer.
Could not connect to the license server. This may be due to the following reasons:

- Cannot connect to the network.
- The license server is not operating properly.
- Setting information for the license server is incorrect.
- Proxy settings for Internet Explorer are incorrect.

Message ID: {0}
Cause
Cannot connect to the local license server.
Remedy
Check whether there is a problem with the network.
Check whether the local license server is operating normally.
Check whether the registered information for the local license server is correct.
Check whether you can connect to the Internet normally.
There are no licenses that can be used.
Message ID: {0}
Cause
All the available licenses are in use.
Remedy
Adjust the number of licenses in the local license server that has been authenticated.
Use another valid license access number.
The entered user registration information is invalid.
Check the user registration information.
Message ID: {0}
Cause
The user registration information is incorrect.
Remedy
Check the user registration information.
If the problem is still not resolved, contact your Canon dealer.
The trial period has expired.
Check the trial period.
Message ID: {0}
Cause
The trial period has elapsed.
Remedy
The trial period has elapsed. Perform authentication with a full license.
Could not connect to the Local License Server.
Set the port number.
Message ID: {0}
Cause
Cannot connect to the local license server.
Remedy
The local license server port number registered in the registry is incorrect. Use the registry file to set the correct port number.
Could not display the screen because an error occurred.
Message ID: {0}
Cause
Failed to start the license authentication screen.
Remedy
Repair or reinstall Desktop.
If the problem is still not resolved, contact your Canon dealer.
Could not read the specified license file because an error occurred.
Message ID: {0}
Cause
Failed to read the license file.
Remedy
Restart the application.
If the problem is still not resolved, contact your Canon dealer.
License has expired.
Check the license expiration.
Message ID: {0}
Cause
The license has expired.
Remedy
The license has expired. Perform authentication with a full license.
License file has expired.
Message ID: {0}
Cause
The license file has expired.
Remedy
Ask your Canon dealer to reissue the license file.
The license access number you have entered does not match the license model.
Enter the license access number again.
Message ID: {0}
Cause
A license access number for a different license model has been entered.
Remedy
Enter a license access number for the correct license model.
There are no licenses that can be used in the license server.
Message ID: {0}
Cause
A valid license cannot be retrieved from the license server.
Remedy
Contact the administrator of the local license server.
Could not display the screen because an error occurred.
Message ID: {0}
Cause
The local license server is not operating normally.
Remedy
Restart the local license server.
If the problem is still not resolved, return the license, uninstall the following programs, and rebuild the local license server.
iW Desktop Floating License Service
Floating License Information Manager
FlexNet Device Manager
Could not complete the license cleanup because an error occurred.
Message ID: {0}
Cause
An error occurred during license cleanup.
Remedy
Restart the application, and try the operation again.
If the problem is still not resolved, contact your Canon dealer.
The number of licenses is incorrect. This may be due to the following reasons:

- The number of licenses is empty.
- Non-numeric characters are entered as the number of licenses.
- The number of licenses that is out of range is entered. (Enter a value from 1 to 2147483647.)

Message ID: {0}
Cause
The entered number of licenses is incorrect.
Remedy
Check whether any characters other than numbers are included in the entered number of licenses.
Check whether there is a problem with the entered number of licenses.
The entered license access number has already been authenticated.

- To change the number of licenses, return the license, and then acquire the license again.
- To acquire a new license, enter the access number of the license.

Message ID: {0}
Cause
The entered License Access Number is already being used.
Remedy
Use another valid License Access Number.
To change the number of licenses, return the license, and then perform authentication again.
Could not return the license.
Send the following information to the Sales.
License Access Number: {1}
Device ID: {2}
Message ID: {0}
Cause
An error occurred while processing the license return.
Remedy
Confirm the License Access Number and device ID, and contact your Canon dealer.
The response file has expired.
Message ID: {0}
Cause
The Response file has expired.
Remedy
Create the Response file again, and then read it.