Error Codes and What to Do About Them

If an error code is displayed while you are using Desktop Browser, Printer Monitor, or Document Monitor, take the steps described in this section to resolve the problem. This section provides short descriptions of common error codes and what to do when then are displayed.
Note
In some cases, it may not be possible to resolve the problem with the steps described here.
EDML060050
Cannot connect to the specified library.
The files required for connection are not found in the folder that is registered as a library.
To use this library, perform [Remove Registered Library], and then register the same folder again with [Create Library].
Message ID: {0}
Cause
A file required to connect to a folder registered as a library (iwu file) that should be in said folder, for some reason cannot be found.
The registered folder does not exist.(If the folder was shared, someone might have deleted it, etc.)
Remedy
Cancel the registered library and register it again.
EDMN060020
EDMN060026
EDMN060500
Cannot connect because the specified library does not exist, or you do not have access rights to the library.
Message ID: {0}
Cause
Connected to the Document Server Library but could not find or access the library.
Remedy
Check to make sure that the library exists.
Check also that you have access rights to the library and grant the access rights as necessary.
Server is not responding. Check that the library URL is correct.
Message ID: {0}
Cause
IIS or the site is stopped on the Document Server you attempted to connect to.
Remedy
Check the service status of the server.
Could not connect because iW Desktop is not supported by this server version.
Confirm that the version of iW Desktop is supported by the server.
- Server Version: {0}
- Server Language: {1}
- Server Message: {2}
Message ID: {3}
Cause
When connecting to the Document Server Library, connecting to a server with an unknown protocol failed.
Remedy
Check that the server you are attempting to connect to is a supported server version.
EDMN061070
Cannot connect to library. [User Name] or [Password] is incorrect.
Message ID: {0}
Cause
When connecting to the Document Server Library, you entered an incorrect user name or password three times in a row at the login authentication.
Remedy
Enter your correct user name and password.
Alternately, check whether the user is registered in the server you are connecting to.
EDMN060100
Cannot connect because the specified library does not exist, or you do not have access rights to the library.
Message ID: {0}
Cause
When connecting to the Document Server Library, an operation was executed that the login user is not permitted to perform on the specified library.
Remedy
Check that you have access rights to the library you connected to and grant the access rights as necessary.
MCB06001
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
Cannot find or cannot access a file in a network folder of a local library.
Remedy
Check to make sure that the network folder and the file exist.
Also, check to make sure that you have permission to access the network folder and file.
MCB46011
An error occurred.
Message ID: {0}
Cause
The settings file of a monitoring target folder does not exist.
Remedy
Check whether the settings file of the monitoring target folder exists.
MCB46021
An error occurred.
Message ID: {0}
Cause
Reading or writing of the settings file of a monitoring target folder failed.
Remedy
Check the settings file of the monitoring target folder.
Or restart Desktop Browser.
MCB46031
An error occurred.
Message ID: {0}
Cause
Selection or cancellation of a folder as a monitoring target failed.
Remedy
Check the settings file of the monitoring target folder.
Or restart Desktop Browser.
MCO02013
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
Annotation Editor failed to start.
Remedy
If Annotation Editor does not start correctly, reinstall Desktop.
MCB10100
You do not have permission to write to the specified documents or folders.
Message ID: {0}
Cause
The user currently operating does not have the write permission for folders.
Remedy
Check your user permission level.
MCO22001
Could not access the file because an error occurred.
Message ID: {0}
Cause
An access error occurred when accessing a temporary folder.
Remedy
Grant permission to access the temporary folder.
MCO22004
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
Document Binder failed to start.
Remedy
If Document Binder does not start correctly, reinstall Desktop.
MCB11100
You do not have privileges to perform this operation.
If there are many folders to delete or there are many folder hierarchies, perform one of the following:

- Reduce the number of documents to delete at a time and execute again.
- Specify so that the number of folder hierarchies to delete at a time is within 10 folder hierarchies and execute again.
Message ID: {0}
Cause
Tried to delete a folder with 10 or more subfolders.
Deleted with many files left in the Recycle Bin.
Remedy
Select fewer documents to delete at once and try the operation again.
Delete subfolders and their contents, from the deepest subfolder up to the 10th level.
Try again after emptying the Recycle Bin
MCB15040
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
Tried to register a file with a library, even though registering that file was prohibited by Document Server.
Remedy
Check the following settings on Document Server.
File types to be blocked
Maximum file size to be uploaded
MCB18040
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
With Desktop running, an addition was made by a Document Server setting to the types of files to block, and a target file was checked out or uploaded in Desktop.
Remedy
Delete the target file type from the types of files to block.
Restart Desktop, and execute the check out or upload again.
MCB32191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB33191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB03001
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
imageRUNNER ADVANCE Settings
The setting of [Settings/Registration] > [Function Settings] > [Store/Access Files] > [Advanced Space Settings] > [File Formats Allowed for Storing] is not [All].
Remedy
imageRUNNER ADVANCE Settings
Select [Settings/Registration] > [Function Settings] > [Store/Access Files] > [Advanced Space Settings], and set [File Formats Allowed for Storing] to [All].
MCB03191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB85031
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
The download target file does not exist.
Remedy
Refresh the display to show the latest information, and then check again whether the file exists.
MCB02491
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB02191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB04191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An error occurred when connecting to Document Server.
Remedy
Check the connection status of the Document Server.
MCO00003
Could not perform operation with the selected document or folder.
This document or folder is locked because it is being edited.
If a preview of this document is displayed in Browser, deselect this document.
Message ID: {0}
Cause
The document is currently opened by another user.
Remedy
Close the document opened on the computer of the other user.
Cause
The document is not currently opened by another user, but the computer considers it to still be opened
Remedy
Wait over 10 seconds, and then open the document again.
MCO02004
You do not have privileges to perform this operation.
Message ID: {0}
Cause
An access error occurred when accessing a file, temporary folder, or check out folder.
Remedy
Grant permission to access the file, temporary folder, or check out folder.
MCO26104
MCO03021
MCO03051
Could not access the file because an error occurred.
Message ID: {0}
Cause
An access error occurred when accessing a file or temporary folder.
Remedy
Grant permission to access the file or temporary folder.
Check whether the file is corrupted.
MCO27210
Cannot convert to PDF because the specified document is invalid or not supported.
Message ID: {0}
Cause
It occurs when converting a Word file to a PDF on Desktop Browser.
Remedy1
Change any of the following optional settings for Word, and then convert to PDF on Desktop Browser again.
Select [Basic Settings] > [Microsoft Office User Settings], and enter characters other than a space into [User Name] and [Initial]
Select [Advanced Settings] > [Print], then deselect the [Print in background] check box
Remedy2
A version of Office earlier than Office 2003 may be installed. Office 2003 and later versions are supported.
If this is the case, perform the following to convert documents to PDF format.
1. Open the document with the application associated with the document.
2. Select and print with the printer [Canon Desktop Document Writer] from the application.
3. In Document Binder, select the [File] menu > [Export as PDF].
MCO27001
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
Creation of a unique folder failed.
Remedy
Check the free disk capacity, and check the permission to write to temporary folders.
MCB04191
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCB50001
MCB50011
MCB50061
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
The folder for storing the cabinet information settings file (AppData\Local\Canon\iWDT\x.x\Browser\Neutral\Cabinets) does not exist.
The cabinet information settings file (Cabinets.xml) does not exist.
The contents of the cabinet information settings file (Cabinets.xml) are invalid.
Remedy
Restart Desktop Browser.
MCB22001
Could not access the file because an error occurred.
Message ID: {0}
Cause
Access to a file failed.
Remedy
Check whether you have permission to access the file, and whether the file is corrupted.
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07
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09
10
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Could not access settings file.
File Name: {1}
Message ID: {0}
Cause
An error occurred while writing to a checkout management file.
Remedy
As required, move the checkout management file to a backup location (or delete it), and then restart Desktop Browser.
00
Could not access settings file.
File Name: {1}
Message ID: {0}
Cause
The duplicate process launch control settings file (ProcessControlSetting.xml) could not be read.
Remedy
Check access permission for the duplicate process launch control settings file (ProcessControlSetting.xml).
Could not access settings file.
File Name: {1}
Message ID: {0}
Cause
The format of InputBarConfigList.xml was invalid.
Remedy
Check whether the contents of the file are correct.
Could not access settings file.
File Name: {1}
Message ID: {0}
Cause
Reading of InputBarConfigList.xml was denied.
Remedy
Check the access permission for the file.
Could not access settings file.
File Name: {1}
Message ID: {0}
Cause
Reading of the InputBarConfigList.xml file failed.
Remedy
Check the status of the file.
MMC01071
Could not perform the operation because an error occurred.
Message ID: {0}
Cause
An unexpected error occurred.
Remedy
Check whether an Advanced Space library is a monitoring target of your security software. If so, remove it from the monitoring targets in your security software.
Restart the application, and try the operation again.
If this does not resolve the problem, contact your system administrator or support center.
MMC07002
Could not access the file because an error occurred.
Message ID: {0}
Cause
Access to a file or temporary folder failed.
Remedy
Grant permission to access the file or temporary folder.
Check whether the file is corrupted.
MMC07004
Could not perform the operation because an error occurred. Confirm the status of the network.
Message ID: {0}
Cause
An access error occurred when accessing the network.
Remedy
Check the network conditions.
MCM06024
You do not have privileges to perform this operation.
Message ID: {0}
Cause
The read target shortcut file was a directory.
Remedy
Check the name of the shortcut file that you want to create.
MCM03003
An error occurred.
Message ID: {0}
Cause
Reading of the desktop.ini file failed.
Remedy
Grant access permission for the desktop.ini file.
MCM03005
An error occurred.
Message ID: {0}
Cause
A memory error occurred.
Remedy
Check the amount of free memory, and exit applications that you are not using.
MCM03003
MCM03006
MCM03054
MCM03057
An error occurred.
Message ID: {0}
Cause
Reading of the desktop.ini file failed.
Remedy
Grant access permission for the desktop.ini file.
MDI01008
Could not authenticate because an error occurred.
Message ID: {0}
Cause
Login authentication failed.
Remedy
Enter your correct user name and password.
MFD02005
Could not acquire the address book because {0} could not be found. Specify the address book again.
Message ID: {1}
Cause
An address book file cannot be found.
Remedy
Specify the correct address book file.
MFD02006
Could not acquire the address book because {0} could not be found. Specify the address book again.
Message ID: {1}
Cause
The directory containing the address book file cannot be found.
Remedy
Specify the correct address book file.
MFD08006
Could not acquire address book because communication with the device failed.
Message ID: {0}
Cause
A .NET Framework exception occurred when acquiring the address book of a device. (Network error)
Remedy
Check whether you can connect to the fax, or check whether there is a network problem.
MFD08009
[Authentication Information Settings] of Desktop Communicator of the specified device may not be correctly set.
Check with the administrator that [Authentication Information Settings] of Desktop Communicator are correctly set in Service Management Service of MEAP.
Message ID: {0}
Cause
[Authentication Information Settings] in Desktop Communicator may not be set correctly.
Remedy
Set [Authentication Information Settings] in Desktop Communicator correctly.
MFD08011
Could not acquire address book from the specified device. This may be due to the following reasons:

- Desktop Communicator may not be installed.
- Desktop Communicator Service may be stopped.
- A device that cannot acquire address book is specified.
Message ID: {0}
Cause
Desktop Communicator is not installed on the device.
The Desktop Communicator service is stopped on the device.
A device which you cannot obtain the address book from is specified.
Remedy
Check the status of the device.
HFM02003
An error occurred.
Message ID: {0}
Cause
There was not enough memory to start the Hot Folder periodic monitoring thread.
Remedy
Check the amount of free memory, and exit applications that you are not using.
EUIL00002
Cannot start internal module because an error occurred.
The necessary files may be corrupted or deleted.
Reinstall iW Desktop.
Message ID: {0}
Cause
An unexpected error occurred while displaying the manual.
Remedy
Reinstall Desktop.
MOB01003
Could not start the specified application because an error occurred.
Message ID: {0}
Cause
An error occurred while opening a Document Binder file.
Execution of Document Binder failed.
Remedy
If Document Binder does not start correctly, reinstall Desktop.
MOB03003
Could not start the specified application because an error occurred.
Message ID: {0}
Cause
Execution of Document Binder failed.
Remedy
If Document Binder does not start correctly, reinstall Desktop.
MOM03003
Could not access the file because an error occurred.
Message ID: {0}
Cause
An error occurred during creation of a shortcut.
Remedy
Check the access permission for the file.
MVC91002
Could not print the specified document. Open the document with the correct application to print.
Message ID: {0}
Cause
Print processing by an associated application failed.
Remedy
The application associated with the extension of the print target file may not be available, or the associated application may not support printing. Associate the extension with an application that supports printing.
MCI21002
An error occurred.
Message ID: {0}
Cause
Creation of a Hot Folder subfolder failed.
Remedy
Check the access permission of the common folder that you specified in the Transfer Source screen when creating an SMB send button. If permission has not been granted to create a folder, grant the permission.
MCI28003
An error occurred.
Message ID: {0}
Cause
Setting information cannot be saved because modification of an icon failed.
Remedy
This is an unexpected error. It cannot be avoided. (This error may occur in cases such as modification failure because desktop.ini is open when registering an SMB send button.)
MCI28004
An error occurred.
Message ID: {0}
Cause
Deletion of a backup of desktop.ini failed.
Remedy
Check the permission to access the backup of desktop.ini, and other reasons why deletion may have failed.
If other methods fail, delete the file manually.
MDI06015
Cannot create a Personal button because it is not supported by the login service of the specified device.Confirm that the device supports the Department ID Management function, or that the device authentication service supports at least one of the following authentication methods.
SDL Authentication
NTLM Authentication
BASIC Authentication
Message ID: {0}
Cause
WLS (Windows Login Service) is not enabled. (The authentication service is not appropriate)
Remedy
Enable WLS (Windows Login Service).
Check that the device authentication service is using an appropriate authentication method (SDL/NTLM/department ID management authentication/Basic authentication).
MCI23003
MCI23021
MCI23022
MCI23023
MCI23024
MCI23025
MCI23026
MCI23027
MCI23028
An error occurred.
Message ID: {0}
Cause
The operation could not be completed because an error occurred. (Reading of the xml file failed)
Remedy
Reinstall Desktop.
MDI03005
An error occurred.
Message ID: {0}
Cause
Deletion of a backup of desktop.ini failed.
Remedy
Check the permission to access the backup of desktop.ini, and other reasons why deletion may have failed. If other methods fail, delete the file manually.
MCBxxxxx
Could not check out.
Message ID: {0}
Cause
A user logged in to Document Server cannot complete a check out operation.
Remedy
Confirm that the target file in Document Server can be checked out.
Could not check out.
Message ID: {0}
Cause
Checkout failed.
Remedy
Refresh the display to show the latest information, and then confirm that the specified document is not already checked out.
HFM01912
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
Access permission has not been granted for the transfer destination folder.
Remedy
For scanned documents, or transfer destination folders for Hot Folder transfers, check access permission.
HFM01001
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
IIS is stopped.
Remedy
Check the connection status of the server.
HFM01003
Could not transfer scan documents or documents from hot folders because you do not have access rights to the following folder.
{0}
Message ID: {1}
Cause
Write permission for a document has not been granted.
Remedy
Grant write permission for the document.
HFM01004
Could not transfer scan documents or documents from hot folders because you do not have access rights to the following folder.
{0}
Message ID: {1}
Cause
A user logged in to Document Server does not have access permission.
Remedy
Grant access permission to the user logged in to Document Server.
HFM01008
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
A document of the same name already exists.
Remedy
Because a document with the same name already exists at the destination, move the original file, or delete it, or rename it.
HFM01009
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
The license is invalid when connecting to a library.
Remedy
Check the license information.
HFM01013
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
There was not enough memory to generate a thread for uploading a file.
Remedy
Exit applications that you are not using.
HFM01014
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
A file was modified during upload processing.
Remedy
Do not modify a file during a file transfer.
HFM01015
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
A transfer to Document Server is continuing when the maximum upload size has been exceeded.
Remedy
Reduce the number of files being transferred at once, or reduce the file size.
HFM01016
Could not transfer scan documents or documents from hot folders.
Message ID: {0}
Cause
File access failed.
Remedy
Check whether you have permission to access the file, and whether the file is corrupted.
MOO04101
Could not create button because an error occurred.
Message ID: {0}
Cause
An error occurred in the reference check of an executable file.
Remedy
A link file may be corrupt. Create the link file again.
MCI21002
An error occurred.
Message ID: {0}
Cause
Creation of a Hot Folder subfolder failed.
Remedy
Check the access permission of the common folder that you specified in the Transfer Source screen when creating an SMB send button. If permission has not been granted to create a folder, grant the permission.
MDI10001
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
A correct IP address or host name was not input, or the input was correct but network connection failed.
Remedy
Enter a correct IP address or the name of an existing host.
MDI10005
An error occurred.
Message ID: {0}
Cause
The device at the specified IP address failed to create an SMB send button.
Remedy
Check whether the specified IP address is the address of a device that can create an SMB send button, and specify a correct IP address.
MDI10006
MDI10007
MDI10008
MDI10010
MDI06001
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
A correct IP address or host name was not input, or the input was correct but network connection failed.
Remedy
Enter a correct IP address or the name of an existing host.
MDI06005
Cannot create a Personal button in the specified device.
Message ID: {0}
Cause
The device at the specified IP address or the device specified by entering a host name directly does not support the creation of an SMB.
Remedy
Check whether the specified IP address is the address of a device that can create an SMB send button, and specify a correct IP address.
MDI06010
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
A correct IP address or host name was not input, or the input was correct but network connection failed.
Remedy
Enter a correct IP address or the name of an existing host.
MDI06012
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
Failure to acquire the type of authentication function.
Remedy
A fault may have occurred on the network, such as a device losing power. Check the device and network environment.
MDI06013
An error occurred.
Message ID: {0}
Cause
Failure to acquire the type of authentication function.
Remedy
A fault may have occurred on the network, such as a device losing power. Check the device and network environment.
MDI06024
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
Authentication failure.
Remedy
A fault may have occurred on the network, such as a device losing power. Check the device and network environment.
MDI06019
MDI06020
MDI06021
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
A correct IP address or host name was not input, or the input was correct but network connection failed.
Remedy
Enter a correct IP address or the name of an existing host.
MDI09004
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
Failure to acquire the type of authentication function.
Remedy
A fault may have occurred on the network, such as a device losing power. Check the device and network environment.
MDI11003
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
An SMB send button to the device could not be created.
Remedy
Check that the device authentication service is using an appropriate authentication method (SDL/NTLM/department ID management authentication/Basic authentication).
MDI11004
An error occurred.
Message ID: {0}
Cause
An SMB send button to the device could not be created.
Remedy
Check that the device authentication service is using an appropriate authentication method (SDL/NTLM/department ID management authentication/Basic authentication).
MDI11009
A session time-out occurred.
Exit the settings, and then set again.
Message ID: {0}
Cause
An SMB send button to the device could not be created.
Remedy
If more than 15 minutes pass after login without a button being created, the login session becomes invalid. Check the authentication again in the authentication screen, or redo from the start.
MDI08015
MDI08016
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
A correct IP address or host name was not input, or the input was correct but network connection failed.
Remedy
Enter a correct IP address or the name of an existing host.
MDI07006
Could not connect to the device of the specified IP address or host name.
Message ID: {0}
Cause
Failure to acquire the type of authentication function.
Remedy
A fault may have occurred on the network, such as a device losing power. Check the device and network environment.
MDI04005
Could not create the folder because an error occurred.
Message ID: {0}
Cause
The length of the specified path was too long.
Remedy
Specify within 250 characters including the folder name.
It is recommended that it be kept as short as possible because it stores files.
MDI04005
MDI04007
Could not create the folder because an error occurred.
Message ID: {0}
Cause
The folder could not be created because a reserved device name was used.
Remedy
Specify a name that is not a Windows reserved device name.