Error Codes and What to Do About Them

If an error code is displayed while you are using Document Binder, take the steps described in this section to resolve the problem. This section provides short descriptions of common error codes and what to do when they are displayed.

Note
In some cases, it may not be possible to resolve the problem with the steps described here.

EBDV3

Could not retrieve configuration information from printer.
Message ID: {0}

Cause	Failed to obtain device information.
Remedy	Check the status of the printer. Update the printer driver to the latest version. Reinstall the printer driver.

Could not print because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during print processing.
Remedy	Check the status of the printer. Update the printer driver to the latest version. Reinstall the printer driver.

EBNDxxx

Canon Desktop Document Writer is not installed. (Message ID: {0})

Cause	A file import failed.
Remedy	Carry out a repair installation of Desktop.

Could not start Document Binder.
Message ID: {0}.

Cause	Document Binder could not be started.
Remedy	Restart Document Binder. Carry out a repair installation of Desktop and start it again.

Could not import several original documents. Check the [Original Documents]. (Message ID: {0})

Cause	A file import failed.
Remedy	Execute the import again.

Could not import this file. The file format is not supported or the page size is too small. (Message ID: {0})

Cause	A file import failed.
Remedy	Document Binder does not support that file.

Could not start Object Layout Editor because an error occurred.
Message ID: {0}

Cause	Object Layout Editor failed to start.
Remedy	Restart Document Binder.

Could not open iW Document File because an error occurred.
Message ID: {0}

Cause	An iwd file could not be opened.
Remedy	Restart Document Binder. Check whether the version of the iwd file supports Document Binder, or check whether the iwd file is not corrupted.

Could not export as a PDF document because an error occurred.
Message ID: {0}

Cause	Conversion to PDF failed while exporting a PDF file.
Remedy	Restart Document Binder. You cannot export a binder document as a PDF if the size of it is 2 GB or larger. If it is over 2 GB, specify the ranges of pages to export as a PDF, and export them separately.

Could not open binder document because an error occurred.
Message ID: {0}

Cause	An error occurred while opening a binder document.
Remedy	Restart Document Binder. Check whether the binder document file is not corrupted.

Could not move the page because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during page movement processing.
Remedy	Restart Document Binder.

Could not rotate the page because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during page rotation processing.
Remedy	Restart Document Binder.

Could not delete the page because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during page deletion processing.
Remedy	Restart Document Binder.

Could not redo because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during Undo processing.
Remedy	Restart Document Binder.

Could not print because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during print processing.
Remedy	Restart Document Binder. You cannot print large binder documents. If the document is over 2 GB, specify a range of pages to print that is under 2 GB, then print the document over several installments.

Could not undo because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during Undo processing.
Remedy	Restart Document Binder.

Could not move the chapters because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during chapter movement processing.
Remedy	Restart Document Binder.

Could not delete the chapters because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during chapter deletion processing.
Remedy	Restart Document Binder.

Could not add a new chapter because an error occurred.
Message ID: {0}

Cause	An unknown error occurred during chapter addition processing.
Remedy	Restart Document Binder.

Could not create document because an error occurred.
Message ID: {0}

Cause	An error occurred during document creation.
Remedy	Restart Document Binder.

Could not save the document because an error occurred.
Message ID: {0}

Cause	An error occurred during a Save or Save As operation.
Remedy	Restart Document Binder.

An error occurred.
Message ID: {0}

Cause	An error occurred.
Remedy	Restart Document Binder.

This file contains security settings that are not supported. (Message ID: {0})

Cause	A file import failed.
Remedy	Disable security functions and execute the import again.

The specified file is in use.
Message ID: {0}

Cause	A file import failed.
Remedy	Close the file and execute the import again.

Could not create a new binder document.
Message ID: {0}

Cause	Creation of a new binder document failed immediately after starting.
Remedy	Restart Document Binder. Carry out a repair installation of Desktop and start it again.

Could not import because password entry was canceled.
Message ID: {0}

Cause	A file import failed.
Remedy	Enter the correct password and execute the import again.

Cannot find the file. It may have been moved or deleted by another user. (Message ID: {0})

Cause	A file import failed.
Remedy	Execute the import again.

Cannot import file because its file path is too long. (Message ID: {0})

Cause	A file import failed.
Remedy	Move the file to another location and execute the import again.

You do not have permission to access this document.
Message ID: {0}

Cause	A file import failed.
Remedy	Grant permission to access the file and execute the import again.

Applications that can open this file are not installed. (Message ID: {0})

Cause	A file import failed.
Remedy	Using the procedure below, create a binder document and execute the import again. 1. Open the document with the application associated with the document. 2. Select and print with the printer [Canon Desktop Document Writer] from the application.

Could not convert this file. (Message ID: {0})

Cause	A file import failed.
Remedy	Execute the import again. From the application that created the file, specify Desktop Document Writer as the printer and execute the print process to create an iwb file.

Could not retrieve configuration information from printer.
Message ID: {0}

Cause	Printer information could not be acquired.
Remedy	Check the status of the printer. Update the printer driver to the latest version. Reinstall the printer driver.

Could not create preview image.
Message ID: {0}

Cause	Creation of a preview screen failed.
Remedy	Restart Document Binder. Check whether there is a problem with the binder page.

Some pages ({1}) could not be imported because the width or height of the paper exceeds 1200 mm (47 1/4 in). (Message ID: {0})

Cause	A file import failed.
Remedy	The file exceeds the page size that Document Binder can handle. Open the file with the corresponding application, and convert it to a binder document using Desktop Document Writer to reduce the size automatically, and then import it.

Too many objects included in this file. (Message ID: {0})

Cause	A file import failed.
Remedy	Divide the file and import it in several installments.

ECDC3

Could not set the printer because an error occurred.
Message ID: {0}

Cause	An error occurs when opening a Canon printer driver SDK.
Remedy	Restart Document Binder.

EPDM255

Could not convert this file. (Message ID: {0})

Cause	Could not import the PDF in Document Binder because it was invalid.
Remedy	Open the PDF with Adobe Reader, print it with Desktop Document Writer, and then import it in Document Binder again.

EWCM1300

Could not convert this file. (Message ID: {0})

Cause	An error occurred while importing with Word.
Remedy	Change any of the following optional settings for Word, and then import the file into Document Binder again. Select [Basic Settings] > [Microsoft Office User Settings], then enter characters other than a space into [User Name] and [Initial] Select [Detailed Settings] > [Print], then deselect the [Print in background] check box

EWCM1401

Could not convert this file. (Message ID: {0})

Cause	An error occurred while importing with Excel.
Remedy	You cannot import Excel files with the following settings. The document contains macros and the security level is set to "high" The document contains macros that do not function properly in the application The document contains a hidden sheet The document contains an empty formatted sheet To import these files, either disable macros or delete the empty/hidden sheet.

» Document Binder » Appendix » Error Codes and What to Do About Them