Troubleshooting for AirPrint

Make sure that the machine is turned ON. If the machine has already been turned ON, turn the machine OFF and then ON again after 10 seconds to see whether this fixes the problem. (See "Main Power and Energy Saver Key.")

Make sure that the paper is loaded in the machine and the machine has enough toner. (See "Loading Paper" and "Replacing the Toner Cartridge.")

Make sure that no error messages are displayed on the touch panel display of the machine. (See "List of Error Messages.")

Make sure that the Apple device (iPad/iPhone/iPod touch/Macintosh) and the machine are connected to the same LAN. It may take several minutes until the machine is ready to communicate after its power is turned ON.

Make sure that Bonjour is enabled on the Apple device.

Make sure that the machine is configured to enable printing from a computer even when no Department ID and PIN are entered. (See "Accepting Jobs with Unknown Department IDs.")