When a Problem Cannot Be Resolved
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is available 24 hours a day at http://www.canontechsupport.com.
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF6180dw/MF6160dw)
Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine or on the label on inside of the machine's front cover)
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
 WARNING |
If the machine makes strange noises or emits smoke or an odd odorTurn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
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IMPORTANT
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If you attempt to fix the machine yourselfIt may void the limited warranty.
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Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:
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Available support options are subject to change without notice.
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To perform step-by-step troubleshooting, send e-mail to technical support, download drivers or support documents, or view answers to frequently asked questions, visit http://www.canon.ca/
Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays), for products still under warranty 1-800-OK-CANON
To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-CANON.
If the problem cannot be corrected via these technical support options, repair options are available from the technical support personnel via the Web site at http://www.canon.ca/
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF6180dw/MF6160dw)
Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine or on the label on inside of the machine's front cover)
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
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WARNING |
If the machine makes strange noises or emits smoke or an odd odorTurn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
|
|
IMPORTANT
|
If you attempt to fix the machine yourselfIt may void the limited warranty.
|