When an Error Code Appears
If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists.
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＃001
＃003
A fax could not be sent or received due to its large data size.
When sending a fax: Reduce the resolution, and scan the document.
When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the resolution before sending.
＃005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
＃012
A fax could not be sent because the recipient's machine ran out of paper.
Ask the recipient to reload the paper.
＃018
A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
＃022
Sending of a fax from a computer is disabled.
To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator.
A fax could not be forwarded because the specified destination was deleted from the Address Book.
Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.
＃037
Memory is full.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored to memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
＃099
Printing, sending, or receiving was canceled.
When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.
＃995
A document waiting to be sent was canceled.
Send the document again as necessary.