When a Problem Cannot Be Resolved

If you cannot solve the problem after having referred to the information in this chapter, contact your local authorized Canon dealer or the Canon help line.

Please have the following information ready when contacting the Canon Customer Care Center:

Product name (MF5980dw/MF5940dn)

Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine or on the label on inside of the machine's front cover)

Place of purchase

Nature of the problem

Steps you have taken to solve the problem and the results

WARNING
If the machine makes strange noises or emits smoke or an odd odor Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

IMPORTANT
If you attempt to fix the machine yourself It may void the limited warranty.

When a Problem Cannot Be Resolved

Please have the following information ready when contacting the Canon Customer Care Center:

If the machine makes strange noises or emits smoke or an odd odor

If you attempt to fix the machine yourself