If You Cannot Solve a Problem
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, contact the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST. On-line support is available 24 hours a day at http://canontechsupport.com.
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF4890dw/MF4880dw/MF4770n)
Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine.)
MF4890dw/MF4880dw |
MF4770n |
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Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
 WARNING |
If the machine makes strange noises or emits smoke or an odd odor:Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
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IMPORTANT
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If you attempt to fix the machine yourself:It may void the limited warranty.
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Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:
* Available support options are subject to change without notice.
To perform step-by-step troubleshooting, send e-mail to technical support, download drivers or support documents, or view answers to frequently asked questions, visit http://www.canon.ca/
Free live technical support is available from 9 A.M. to 8 P.M. EST, Monday through Friday (excluding holidays), for products still under warranty 1-800-OK-CANON
To find the location of the authorized service facility nearest you, visit http://www.canon.ca/ or call 1-800-OK-CANON.
If the problem cannot be corrected via these technical support options, repair options are available from the technical support personnel via the website at http://www.canon.ca/
Please have the following information ready when contacting the Canon Customer Care Center:
Product name (imageCLASS MF4890dw/MF4880dw/MF4770n)
Serial number (a character string of 3 letters and a 5-digit number; located on the rating label on the rear side of the machine.)
MF4890dw/MF4880dw |
MF4770n |
||
|
|
|
|
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the result
|
WARNING |
If the machine makes strange noises or emits smoke or an odd odor:Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
|
|
IMPORTANT
|
If you attempt to fix the machine yourself:It may void the limited warranty.
|