Printing Cannot Be Performed (Wired LAN Connection)

If you cannot print when the printer is connected to the computer by wired LAN, check the problem following the questions below.

<Question 1> Is the printer turned ON? (Is the Main Power indicator on?)

ON	To <Question 2>
OFF	Turn the printer ON.
Cannot be turned ON	"You Cannot Turn the Printer ON"

<Question 2> Check the indicators on the printer unit.

(1) The (Ready) indicator is on.	To <Question 3>
(1) The (Ready) indicator is blinking.	The printer is operating. Please wait a moment.
(2) The Toner indicator is on or blinking.	"Indicators on the Printer Are On/Blinking"
(3) The (Alarm) indicator is on or blinking.
(4) The (Load Paper) indicator is blinking.
(5) The (Paper Jam) indicator is blinking.
(6) The (Go) indicator is blinking.

<Question 3> Is the printer's (Wi-Fi) indicator on? (LBP7110Cw Only)

On	The printer is connected by wireless LAN. Change to a wired LAN connection. "Switching Between Wireless LAN and Wired LAN for the Connection (LBP7110Cw Only)"
Off	To <Question 4>

<Question 4> Can the computer connect to the Internet?

Can connect

To <Question 5>

Cannot connect

Properly connect the power cord or LAN cable of the router or other connected device.

Turn on the router or other connected device.

If the computer still cannot connect to the Internet, restart all equipment, wait for a while, and then try connecting to the Internet again.

For details on the connection method or the procedure for restarting the equipment, see the instruction manual of each device or contact the manufacturer.

<Question 5> Is the LAN cable connected properly?

Connected	To <Question 6>
Unconnected	Connect the cable properly. "Connecting the Printer and Computer"

<Question 6> Check the indicators on the network interface.

The ACT indicator is on.	To <Question 7>
The LNK indicator is on.	To <Question 7>
All the indicators are off.	"All the Indicators on the Network Interface Are Off"

<Question 7> Can you print a test page in Windows?

"Basic Operations/Various Information for Windows"

Printable	There is no problem with the printer and driver. Check the printing preferences in the application.
Not printable	To <Question 8>

<Question 8> Is the IP address set properly?

Check that the IP address is set properly using the PING command.

"Basic Operations/Various Information for Windows"

Set	To <Question 9>
Not set	Set the IP address properly. "Specifying the Connection Settings"

<Question 9> Is the port to be used selected correctly?

"Basic Operations/Various Information for Windows"

Selected

To <Question 10>

Not selected

Select the correct port.

The port to be used

cannot be found.

Create a port.

"Configuring and Changing the Port"

The IP address

was changed.

For MFNP Port

To <Question 10>

The port does not have to be changed because a new IP address is detected automatically when the printer and computer are on the same subnet.

For Standard TCP/IP Port

Change the port.

"Configuring and Changing the Port"

<Question 10> Check the following points.

The printer is specified as the default printer.

The TCP/IP protocol is running.

The users who can print are not restricted.

"Restricting the Users Who Can Print and Specify Settings"

If printing does not work, proceed to <Question 11>.

<Question 11> Connect the printer and computer directly with the cross-type* LAN cable.

*	This is a LAN cable which is used to connect a printer and computer directly without a hub (LAN network).

If printing does not work or if you cannot prepare a cross-type LAN cable, proceed to <Question 12>.

<Question 12> Install the printer driver again.

"Uninstalling the Printer Driver"

"Installing the Printer Driver"

If printing does not work, proceed to <Question 13>.

<Question 13> Can you print from another computer (network connection)?

Printable	Make resident software invalid including security software.
Not printable	Contact your local authorized Canon dealer.