Residual Images Appear on Non-printed Areas

Perform one of the following solutions according to the cause.

<Cause 1> Appropriate paper is not being used.

Solution
Replace the paper with that which can be used with this printer.
"Usable Paper"

<Cause 2> When 16.0 to 19.7 lb Bond (60 to 74 g/m²) paper is printed, depending on the operating environment (especially in a high-humidity environment), residual images may appear.

Solution 1
Perform the following procedure in the printer driver.
1.
Display the [Paper Source] sheet.
2.
Set [Paper Type] to [Thin 2].
If you change the settings, the toner may not fix onto paper well, and the printing may come out faint.
Solution 2
Perform the following procedure in the Printer Status Window.
1.
Display the Printer Status Window.
"Printer Status Window"
2.
From the [Options] menu, select [Device Settings] → [Assisting Print Settings].
3.
Select the [Perform Curl Correction for Output Paper] check box.
[Perform Curl Correction for Output Paper] is enabled only when [Paper Type] in the [Paper Source] sheet in the printer driver is set to [Thin 1].

<Cause 3> The drum in any of the toner cartridges has deteriorated.

Solution
Replace the toner cartridges with new ones.
"Replacing the Toner Cartridge"
0KLS-093