If You Cannot Solve a Problem

If the problem cannot be solved by referring to the e-Manual, contact your local authorized Canon dealer or Canon help line ( "Office Locations").
Please have the following information ready when contacting the Canon:
Product name (LBP7100Cn/LBP7110Cw)
Serial number (see the following illustrations to find the location of the serial number.)
Place of purchase
Nature of the problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises or emits smoke or an odd odor
Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
If you attempt to repair the machine by yourself
It may void the limited warranty.