When an Error Message Appears
An error message appears on the display if an operation problem occurs, such as when toner runs out or the memory is full. Check the information below for details about each message.
Cannot change the destination type of dest. registered to a group.
A selected destination could not be edited because it was registered in a group.
To change the type of destination that is registered in a group, first delete the registered destination from the group. Next, change the destination type, and then register the destination to the group again.
Cannot print RX data.
A received document cannot be printed due to the following:
A cover is opened.
A toner cartridge is not set.
Paper is not set.
A document or paper jams.
An abnormality occurs.
Check whether the problems above are occurring. If messages including causes and solutions appear on the display, check the contents.
Cannot receive fax. Make sure the fax was sent correctly by the sender.
The recipient's machine did not respond within 35 seconds.
Ask the sender to send the fax again. If you hear a beep, select <Start Receiving>, and press 
to receive the fax.
to receive the fax.Cannot send because more than one dest. is specified.
Sending a fax to multiple destinations is disabled.
To specify multiple destinations, you need to set <Restrict Seq Broadcast> to <Off> or <Confirm Sequential Broadcast>. For more information, contact your Administrator.
Cannot specify a group.
A group was specified as a destination after pressing 
(Hook).
(Hook).Once you press (Hook), you cannot specify group destinations. Press (Hook) again to go back to the previous screen, and specify destinations to send fax documents without pressing (Hook).
(Hook), you cannot specify group destinations. Press (Hook) again to go back to the previous screen, and specify destinations to send fax documents without pressing (Hook).Google Cloud Print not avail. Server auth err
Cloud Print could not perform server authentication, or could not acquire information for registration.
Check whether the date and time settings are correctly specified.
Google Cloud Print not avail. Server comm err
Cloud Print is unavailable due to an error.
Check whether the machine is correctly connected to a LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Check that orange tape on the toner cartridge has been removed.
The sealing tape on the toner cartridge is still attached.
Remove the sealing tape.
Check Toner Cart.
Remove and insert toner cart. again.
The toner cartridge is out of the proper insert position for some reason.
Insert the toner cartridge again according to instructions on the screen.
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IMPORTANT
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The front cover opening/closing is not required to clear paper jams.
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Cleaning failed.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
Communication failed.
The cable is not connected to the machine correctly.
Check that the machine is connected to the network using the correct cable, then turn the power OFF and ON.
See Getting Started.
The network settings are incorrect.
Check the network settings.
Copying is restricted.
The logged on user does not have the access privileges for this function.
Contact your Administrator about access privileges (the Department ID and PIN).
Correction failed.
Appropriate paper that is required for correction is not loaded in the paper sources.
Load plain A4 or Letter size paper into a paper source.
An adjustment image that is required for correction is not placed on the platen glass correctly.
Place the adjustment image on the platen glass with the print side face down and the black stripe toward the left side of the machine.
Paper jammed during correction.
Remove the jammed paper, and perform correction again.
Faxing is restricted.
The logged on user does not have the access privileges for this function.
Contact your Administrator about access privileges (the Department ID and PIN).
Mem. full. Check error w/ Status Monitor key.
The memory became full of print data that could not be printed due to errors.
Cancel printing of the documents with errors or print the documents by selecting <Skip Error>.
Memory is full.
A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored to memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
If scanning, change the file format to reduce its file size.
A scanned document could not be stored to a USB memory device due to insufficient memory space.
Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
Memory full. Process secure print jobs.
Memory became full of secured documents that were not printed.
Print the secured documents that are stored in memory.
Memory media is restricted.
The function that prints files in a USB memory device is disabled.
Set <Memory Media Print> to <On>.
No Paper
Paper is not loaded in the paper drawer or the multi-purpose tray.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain>, <Recycled>, <Color>, or <Thin> depending on the loaded paper.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain>, <Recycled>, or <Color> depending on the loaded paper.
NOTE:
If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No response from host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Printing is restricted.
The logged on user does not have the access privileges for this function.
Contact your Administrator about access privileges (the Department ID and PIN).
Remote scanning is restricted.
Scanning that is operated by using a computer is disabled in the Department ID Management.
Log on to the Remote UI in System Manager Mode, click [Department ID Management] in the settings menu, click [Edit...], and select the [Allow Scan Jobs with Unknown IDs] check box.
Replace drum unit.
Rplc drum. Check error w/ Status Monitor key.
The drum unit has reached the end of its lifetime.
Replace the drum unit with a new one intended for use with this machine. For more information about replacing the drum unit, contact your local authorized Canon dealer.
Replace toner cart.
Replace the toner cartridge.
The toner cartridge has reached the end of its lifetime.
Replace the toner cartridge with a new one intended for use with this machine.
Scanning is restricted.
The logged on user does not have the access privileges for this function.
Contact your Administrator about access privileges (the Department ID and PIN).
Size/Settings Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
NOTE:
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
The computer is restricted.
Scanning that is operated on the operation panel is disabled in the Department ID Management.
Log on to the Remote UI in System Manager Mode, click [Department ID Management] in the settings menu, click [Edit...], and select the [Allow Scan Jobs with Unknown IDs] check box.
The memory is full. Enter the original type settings again.
A document could not be scanned because memory became full during copying.
Set <Original Type> to <Text/Photo>, and copy.
The memory is full. Scanning will be canceled. Print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The remaining toner info. cannot be detected properly. A non-Canon cartridge or a cartridge with the wrong item number may be inserted, or no cartridge is inserted. Continue Use: Press OK Do Not Use: Press Stop
The toner cartridge is faulty.
Replace the toner cartridge.
NOTE:
If you press , you can continue configuring the mode and other settings, and scanning documents without immediately replacing the toner cartridge.
, you can continue configuring the mode and other settings, and scanning documents without immediately replacing the toner cartridge.A non-Canon cartridge or a cartridge with the wrong item number may be inserted.
It is recommended to replace the toner cartridge with a new one intended for use with this machine.
A toner cartridge is not inserted.
Insert the toner cartridge.
The USB memory is restricted.
The function that stores a scanned document to a USB memory device is disabled.
Set <Store to USB Memory> to <On>.
Toner Low (Replacement Not Yet Needed)
The amount of toner remaining is low and the toner cartridge needs to be replaced soon.
Make sure that you have a replacement toner cartridge ready before the toner runs out.
Use Remote UI to set info. necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name:] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a key pair is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.