When an Error Message Appears
An error message appears on the display if an operation problem occurs, such as when toner runs out or the memory is full. Check the information below for details about each message.
Check that orange tape on the toner cartridge has been removed.
The sealing tape on the toner cartridge is still attached.
Remove the sealing tape.
Check Toner Cart.
Remove and insert toner cart. again.
The toner cartridge is out of the proper insert position for some reason.
Insert the toner cartridge again according to instructions on the screen.
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IMPORTANT
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The front cover opening/closing is not required to clear paper jams.
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Cleaning failed.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
Correction failed.
Appropriate paper that is required for correction is not loaded in the paper sources.
Load plain A4 or Letter size paper into a paper source.
An adjustment image that is required for correction is not placed on the platen glass correctly.
Place the adjustment image on the platen glass with the print side face down and the black stripe toward the left side of the machine.
Paper jammed during correction.
Remove the jammed paper, and perform correction again.
Memory is full.
A document could not be scanned due to insufficient memory space.
If a printing job is queued, wait until the job is completed.
No Paper
Paper is not loaded in the paper drawer or the multi-purpose tray.
Load the paper.
Paper on which lists can be printed is not loaded.
Lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain>, <Recycled>, <Color>, or <Thin> depending on the loaded paper.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Replace drum unit.
Rplc drum. Check error w/ Status Monitor key.
The drum unit has reached the end of its lifetime.
Replace the drum unit with a new one intended for use with this machine. For more information about replacing the drum unit, contact your local authorized Canon dealer.
Replace toner cart.
The toner cartridge has reached the end of its lifetime.
Replace the toner cartridge with a new one intended for use with this machine.
Size/Settings Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
The memory is full. Enter the original type settings again.
A document could not be scanned because memory became full during copying.
Set <Original Type> to <Text/Photo>, and copy.
The memory is full. Scanning will be canceled. Print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The remaining toner info. cannot be detected properly. A non-Canon cartridge or a cartridge with the wrong item number may be inserted, or no cartridge is inserted. Continue Use: Press OK Do Not Use: Press Stop
The toner cartridge is faulty.
Replace the toner cartridge.
NOTE:
If you press 
, you can continue configuring the mode and other settings, and scanning documents without immediately replacing the toner cartridge.
, you can continue configuring the mode and other settings, and scanning documents without immediately replacing the toner cartridge.A non-Canon cartridge or a cartridge with the wrong item number may be inserted.
It is recommended to replace the toner cartridge with a new one intended for use with this machine.
A toner cartridge is not inserted.
Insert the toner cartridge.
Toner Low (Replacement Not Yet Needed)
The amount of toner remaining is low and the toner cartridge needs to be replaced soon.
Make sure that you have a replacement toner cartridge ready before the toner runs out.