Service Call Message
If any critical error occurs that prevents normal operations, a service call message is displayed on the screen. If the screen similar to the one shown below is displayed, follow the procedures described below.
Restarting the Machine
If a service call message is displayed, restart the machine.
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IMPORTANT
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If the main power is turned OFF, all the jobs in the machine’s memory will be erased.
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1
Turn OFF the machine’s main power.
2
Wait at least 10 seconds and turn the main power back ON.
Using the Machine with Limited Functions
If the Service Call Message screen appears indicating a malfunction of the optional finisher, you can clear the screen by setting the machine to the Limited Functions Mode. In this mode, you can continue operating the machine by disabling the finisher functions.
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IMPORTANT
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If the main power is turned OFF, all the jobs in the machine’s memory will be erased.
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NOTE
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Setting the machine to the Limited Functions Mode from the Service Call Message screen enables the Limited Functions Mode in Common Settings. (Setting the Limited Functions Mode)
The Service Call Message screen may re-appear if the Limited Functions Mode is deactivated without isolating the cause of the malfunction.
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1
Press [Limited Fnctns Mode].
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NOTE
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If you want to turn OFF the machine, press [Shutdown].
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2
Press [Yes].
To quit, press [No].
3
Restart the machine.
Turn OFF the machine, wait at least 10 seconds, and then turn it ON.
The machine starts up in the Limited Functions Mode.
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NOTE
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After the problem with the finisher is solved, disable the Limited Functions Mode from the Additional Functions menu. (Setting the Limited Functions Mode)
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Requesting Repairs from the Control Panel
If you notice an abnormality with the machine, you can send a repair request from the touch panel display.
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Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
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Always grasp the power plug portion when disconnecting the power cord. Pulling on the cord may expose or snap the core wire or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
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IMPORTANT
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To make repair requests from the touch panel display, the machine must be configured beforehand. For more information, contact your local authorized Canon dealer.
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1
Press 
(Counter Check) on the control panel.
(Counter Check) on the control panel.
2
Press [Service Call].
3
Press [Select/Request].
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NOTE
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You can cancel the request by pressing [Cancel] → [Yes].
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4
Press [Corrupt Image], [Paper Jams], or [Other Problem] to select the type of the problem you want to fix → press [Request].
The screen below appears when your request has successfully been sent.
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NOTE
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You can cancel the request by pressing [Cancel] → [Yes].
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The screen above appears when the transmission of your request has failed. Try again.
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NOTE
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If you cannot send repair requests despite several attempts, turn OFF the main power and disconnect the power cord from the wall outlet. Contact your local authorized Canon dealer with the following information:
Product name
Problem and status of the machine
The error code displayed on the screen
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Contacting Your Local Authorized Canon Dealer
If you have any problems or inquiries concerning the machine, contact your local authorized Canon dealer with the following information:
Product name
Problem and status of the machine
The error code displayed on the screen, if any
If the machine does not operate normally even after it is restarted, turn OFF the main power and disconnect the power cord from the wall outlet.
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Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
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Always grasp the power plug portion when disconnecting the power cord. Pulling on the cord may expose or snap the core wire or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
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IMPORTANT
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Even if a blackout occurs or the machine is turned OFF, a built-in battery retains the documents received in memory for about an hour. However, if the battery is not fully charged, the documents may not be retained. (To fully charge the built-in battery, it takes about two hours after the main power switch is turned ON.)
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