When E-mail Print Fails

Perform the following actions depending on the displayed error messages and error codes.

Error messages and error codes are displayed in the following locations.

Printer Display

Remote UI ([Error Information] page in the [Status Monitor/Cancel] menu)

Network Status Print

"The Lists Common to All the Settings in the Print Mode"

E-Mail Receiving History

See "Printing the E-mail Receive Log List" for printing methods.

The error messages that appear in the display, Remote UI, and Network Status Print

Error Message		Cause	Remedy
Display	Remote UI, Network Status Print	Cause	Remedy
EM POP3 server error.	POP3 Server Connection Error	Could not connect to the POP3 server when printing e-mails.	Check the following points. Whether the following settings in the [Network] page in the Remote UI are correct [POP3 Server Name] and [POP3 Server Port Number] in [E-Mail Print Settings] [DNS] in [TCP/IP Settings] Whether the POP3 server and the DNS server are operating properly
	POP3 Server User Name Error	Failed to authenticate the user name in the POP3 server when printing e-mails.	Check the following points. Whether the setting for [POP3 User Name] in [E-Mail Print Settings] in the [Network] page in the Remote UI is correct Whether the user name is registered in the POP3 server properly
	POP3 Server Password Error	Failed to authenticate the password in the POP3 server when printing e-mails.	Check the following points. Whether the setting for [Password] in [E-Mail Print Settings] in the [Network] page in the Remote UI is correct Whether the password is registered in the POP3 server properly
	POP3 Server UIDL Error	Could not connect to the POP3 server when printing e-mails, because the server does not support the UIDL command.	Use a POP3 server that supports UIDL.
EM E-Mail access error.		The printer could not connect to the POP3 server because an error had occurred in its hard disk.	Clear the hard disk error on the POP3 server.

The error codes that are displayed in the e-mail receive log list*

*	If multiple errors have occurred, only the error of the highest priority is displayed (high: 407 > low: 499).

Error Code	Cause	Remedy
407	The connection to the POP server was disconnected.	Consult your network administrator. If errors occur many times on the same e-mail data, check if the e-mail data is normal.
407	Could not receive data of 1 Kbyte (1024 byte) for 10 minutes while receiving e-mails.
408	The response <ERR> was returned from the POP server.	Consult your network administrator.
412	Could not receive data of 1 Kbyte (1024 byte) for 10 minutes while receiving e-mails.	Consult your network administrator. If errors occur many times on the same e-mail data, check if the e-mail data is normal.
420	The size of the e-mail data exceeded 1.5 GB.	Reduce the size of the e-mail data to 1.5 GB or less.
421	The size of the e-mail text exceeded 25 MB.	Reduce the amount of the e-mail text.
422	The size of the attached files exceeded 100 MB.	Reduce the size of the attached files to 100 MB or less.
423	An attached file in an unsupported format was sent.	Change the format of the attached file into TIFF or JPEG.
424	The number of the attached files exceeded 3.	Reduce the number of the attached files to 3 or less.
430	An e-mail in which [From] is blank was sent.	Enter a name in [From].
431	An e-mail which included unsupported encoding or character encoding was sent.	Change the encoding or character encoding into that supported by this printer. "Receiving E-mail Data on the Mail Server and Printing (E-mail Print)"
431	Received an unsupported multipart mail.	Change the content type of the multipart mail into any one of the following types that are supported by this printer. multipart/mixed multipart/parallel multipart/alternative If the mail is nested, the mail is supported only when "multipart/alternative" is nested in "multipart/mixed."
432	Invalid data was sent.	Check if the sent e-mail data is normal.
433	An e-mail in HTML format was sent.	This printer does not support e-mails in HTML format.
434	The e-mail does not contain a text.	Enter the text.
440	The job was canceled for some reason.	Send the e-mail again.
441	An error has occurred during the process.	Send the e-mail again.
499	An error has occurred in the printer.	"A Message Appears in the Control Panel"