Printing Problems
See Common Problems also.
Printing results are not satisfactory. Paper creases or curls.
You cannot print.
Check the Following.
Is the [
] indicator lit or blinking? In this case, printing is in progress. Please wait for a while. If the remaining data is not printed even after a while, select <Form Feed> or <Soft Reset> in the Reset menu.
] indicator lit or blinking? In this case, printing is in progress. Please wait for a while. If the remaining data is not printed even after a while, select <Form Feed> or <Soft Reset> in the Reset menu.Is 
(
) lit? If it is not lit, press () to set the machine to online.
() lit? If it is not lit, press () to set the machine to online.Can you print by Status Print or Network Status Print? If you can print, the machine has no problem. Check the configured network and computer settings.
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
If the problems persist, check the items that suit your operational environment.
Wired LAN connection
Have you selected the correct port?
If the correct port is selected, click [Configure Port] of the [Ports] tab to check that the setting specified for [Printer Name or IP Address] matches that configured in the machine.
If there is no port to use or the IP address of the machine is changed, generate a port by following the procedure for changing the standard TCP/IP port described in the Printer Driver Installation Guide.
Is the computer communication restricted by firewalls? Use the operation panel to set <Address Filter> to <Off>.
Disable security software and other resident software.
By following the procedure for changing the standard TCP/IP port described in the Printer Driver Installation Guide, change the print protocol to LPD and enable LRP Byte Counting.
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
If you are using the SMB network
Are the SMB settings configured correctly? In particular, check that the DHCP server and WINS server are connected properly if you are using them. Configuring SMB
If the SMB settings are correctly configured, set a time value slightly longer than usual in <Wait Time at Startup>. Setting a Wait Time for Connecting to a Network
USB connectionHave you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver in accordance with the Printer Driver Installation Guide. When you reinstall the printer driver, the correct port is created automatically.
Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Disable security software and other resident software.
Connect to another USB port on the computer.
Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Via print serverCan you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Disable security software and other resident software.
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
You cannot print with Google Cloud Print.
It takes a long time before printing starts.
Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.
A blank sheet is output (nothing is printed).
Did you pull the sealing tape out when loading the toner cartridge? If you did not pull it out, remove the toner cartridge, pull the sealing tape out, and reload the toner cartridge.
Printing has stopped halfway.
Is the [] indicator lit? If it is lit, the machine has not received a command for the print data end. If the printing is not resumed even after a while, select <Form Feed> in the Reset menu.
] indicator lit? If it is lit, the machine has not received a command for the print data end. If the printing is not resumed even after a while, select <Form Feed> in the Reset menu.If you cannot perform any operation, hold down the power switch for 5 seconds or more to turn OFF the power. Wait for 10 seconds or more after you have turned OFF the power, then turn it ON again and retry printing.