When an Error Code Appears
If printing is not successful due to an error, the print log screen displays an error code consisting of three digits. Check the following to find out causes and solutions for each error code.
#037
Memory is full.
If a print job is queued, wait until the job is completed and try printing again.
To print a document with many pages, divide it into multiple sections.
#099
Printing was canceled.
When you cancel an operation, this error code is displayed, but this is not abnormal. Try printing documents again as necessary.
#701
Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.
Enter the correct Department ID and PIN.
Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.
Enable unknown-ID jobs in System Manager Mode in Remote UI.
#822
An image file in a USB memory device could not be printed because the format of the image file is not supported.
Check the supported file formats and save the file again.
#852
The machine turns OFF for some reason.
Check whether the power plug is inserted into an outlet firmly.
#853
A document could not be printed because its data size exceeded the machine's maximum processing capability.
The machine may not be able to print documents with many pages. Print a reduced number of pages at a time, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
Printing was canceled from the computer.
If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.
A secured document that had been left unprinted was deleted.
If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing using Secure Print was attempted when Secure Print was restricted.
When <Secure Print Settings> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Print without using Secure Print.
You tried to print a file that is either corrupted or not supported.
Check the file and try again.
#861
A document could not be printed because a printer driver that was not intended for this machine was used.
Print again by using the printer driver for this machine.
A document could not be printed due to a defect in its data.
Check the document data for any defects.
#863
An error occurred when printing from a computer.
Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.