When an Error Code Appears

If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned document, the corresponding error code is displayed in a report or in the <Job Log> screen as a three-digit number. Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists.

#001

A document jams in the feeder.

Remove the jammed document.
Document Jams in the Feeder

#003

A fax could not be sent or received due to its large data size.

When sending a fax: Reduce the resolution, and scan the document.
Adjusting Resolution

When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the resolution before sending.

#005

A fax could not be sent because the recipient's machine did not respond within 35 seconds.

When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
Sending Faxes

#012

A fax could not be sent because the recipient's machine ran out of paper.

Ask the recipient to reload the paper.

#018

A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.

#022

Sending of a fax from a computer is disabled.

To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator.
Prohibiting PC Faxing

A fax could not be forwarded because the specified destination was deleted from the Address Book.

Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.
Registering in the Address Book
Printing/Resending/Deleting Documents that Failed to be Forwarded

#037

Memory is full.

If a sending or printing job is queued, wait until the job is completed.

If a received document is stored to memory, print or delete it.
Storing Received Faxes into Memory (Memory Reception)

If sending a document with many pages, divide it into multiple sections.

If sending a fax, reduce the resolution to scan the document.
Adjusting Resolution

PC faxing failed because the number of destinations specified for simultaneous transmission exceeded the maximum value.

Clear the [Set the number of destinations that can be specified at once to 2000] check box in the fax driver.
Open the printer folder (Displaying the Printer Folder)

Right-click the fax driver icon for this machine

[Printer properties] or [Properties]

[Device Settings] tab

[Detailed Settings]

#054

A fax could not be sent because the specified destination fax number exceeded 40 digits.

Specify the destination fax number within 40 digits.

#099

Printing, sending, or receiving was canceled.

When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.

#401

A scanned document could not be stored to a USB memory device due to insufficient memory space.

Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
Scanning Documents Directly to USB Memory

#406

A scanned document could not be stored to a USB memory device due to an error.

Remove the USB memory device, and connect it again.
Scanning Documents Directly to USB Memory

Reduce the number of documents to scan.

#408

Read failed because the memory media was removed while data was being read from it.

Check that the memory media has not been removed and then read the data again.
Printing from USB Memory (Memory Media Print)

The connected memory media is using an unsupported format.

Check that the memory media is using a format supported by this machine (FAT16 or FAT32).
Printing from USB Memory (Memory Media Print)

#701

Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.

Enter the correct Department ID and PIN.

Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.

Enable unknown-ID jobs in System Manager Mode in Remote UI.
Blocking Jobs When Department ID Is Unknown

#703

Data could not be written because the memory space that was allocated for images was full when sending an e-mail/I-Fax or storing to a shared folder/FTP server.

If another sending document is queued, wait for a while until it is completed, and send again.

Divide the document into multiple sections before sending.

Delete the documents that are stored in memory.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.

#751

The FTP server has not been started up or a network connection has been cut.
(Failure to connect to the destination is sometimes caused by a disconnection en route.)

Check the destination.

Check the network status.
Viewing Network Settings

The IP address was not set correctly.

Check <TCP/IP Settings>.
Setting IP Addresses

#752

E-mail sending or I-Fax sending/receiving was impossible because an incorrect SMTP server name was set.

Check the SMTP server name, and correct the setting.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings

E-mail sending or I-Fax sending/receiving was impossible because an incorrect domain name was set.

Check the domain name, and correct the setting.
Configuring DNS

E-mail sending or I-Fax sending/receiving was impossible because the machine was not connected to a network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

#753

Scanned data could not be sent as e-mail, not sent/received as I-Fax, or not stored in the shared folder/FTP server because the LAN cable is disconnected.

Check whether the LAN cable is connected correctly.
Connecting to a Wired LAN

#755

Scanned data could not be sent as e-mail or I-Fax nor stored in the shared folder or FTP server because TCP/IP was not working correctly.

Check <TCP/IP Settings>, and set correctly.
Network Settings

An IP address is not set.

Set the IP address correctly.
Setting IP Addresses

The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.

The machine cannot start communicating immediately after it is turned ON. Wait until the set time for <Waiting Time for Connection at Startup> passes after turning ON the machine, and send again.
Setting a Wait Time for Connecting to a Network

#766

The certificate used for sending a signed PDF document has expired.

Update the certificate or use a certificate that has not expired.

Check that the <Date/Time Settings> are correct.
Timer Settings

#801

When communicating with an SMTP server to send an e-mail/I-Fax, a timeout error occurred from the server.

Check whether SMTP is running on the network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

When communicating with the SMTP server, an error returned from the server.

Check whether the SMTP server is set correctly.

A destination is not set correctly.

Check whether the destination is set correctly.

When storing a scanned document into the shared folder, an error occurred from the folder.

Check whether the shared folder and the computer that has the shared folder are running correctly.

The incorrect folder name or password was specified when storing to the shared folder.

Check the destination settings.

#802

The SMTP/POP3/FTP server name is not set correctly.

Set the SMTP/POP3/FTP server name correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings
Registering Destinations in the Address Book from Remote UI

#804

No access privileges to access the shared folder/FTP server are granted.

Grant the sending user (user name registered to the destination) a privilege for writing to the save location folder. For details, contact your network administrator.

The incorrect folder name was specified when storing to the shared folder/FTP server.

Check the destination settings.

#806

When storing data to a shared folder/FTP server, an incorrect user name or password was specified.

The same user name and password as those registered in a shared folder/FTP server must be registered in the Address Book.
Setting a Shared Folder as a Save Location
Registering Destinations in the Address Book from Remote UI

When sending an e-mail/I-Fax, an incorrect destination was specified.

Enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct.
Registering in the Address Book

#808

An error or timeout occurred on the FTP server.

Check the FTP server settings.
Registering Destinations in the Address Book from Remote UI

#810

When communicating with the POP3 server to send e-mail or send/receive I-Fax, an error returned from the server.

Check whether the POP3 server is set correctly.

Check whether your mail server and network are running correctly. For more information, contact your Network Administrator.

#813

The logon name or password that is used on the POP3 server is not set correctly.

Correctly enter the logon name or password that is used on the POP3 server.

#818

The received data is in a file format that the machine cannot print.

Contact the other party and ask them to resend the data in a different file format.

#819

The received data is not supported (incorrect MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#820

The received data is not supported (incorrect BASE64 or uuencode information).

Contact the other party and ask them to check the settings and then resend the data.

#821

The received data is not supported (a TIFF analysis error occurred).

Contact the other party and ask them to check the settings and then resend the data.

#822

A file in a USB memory device could not be printed because the format of the file is not supported.

Check the supported file formats and save the file again.
Printing from USB Memory (Memory Media Print)

#827

The received data is not supported (includes unsupported MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#829

The received data exceeds the maximum receivable size.

In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages or holds them in memory. Get the sender to resend page 1,000 onwards.

In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to reduce the size of the e-mail down to under 24 MB and try resending.

#839

A user name and password that are used for SMTP authentication are not set correctly.

Set the user name and password correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings

#841

When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.

Clear the [Use TLS] check box for the SMTP server.
Configuring E-Mail/I-Fax Communication Settings

Add the common encryption algorithm to the mail server settings.

When verifying a TLS server certificate to communicate to the SMTP server, a verification error occurred.

Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to the machine by using the Remote UI.
Verifying Key Pairs and Digital Certificates

Check that the TLS server certificate on the SMTP server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#844

TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.

Check the TLS encrypted communication settings in the POP3 server.

Clear the [Use TLS] check box for the POP3 server. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Configuring E-Mail/I-Fax Communication Settings

When verifying a TLS server certificate to communicate to the POP3 server, a verification error occurred.

Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI.
Verifying Key Pairs and Digital Certificates

Check that the TLS server certificate on the POP3 server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#846

An e-mail or I-Fax could not be sent due to a POP authentication failure.

Check the setting, and try again.
Configuring E-Mail/I-Fax Communication Settings

#852

The machine turns OFF for some reason.

Check whether the power plug is inserted into an outlet firmly.

#853

A document could not be printed because its data size exceeded the machine's upper processing capability.

The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.

Printing was canceled from the computer.

If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.

A secured document that was left unprinted was deleted.

If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing via Secure Print

Printing using Secure Print was attempted when Secure Print was restricted.

When <Secure Print Settings> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Printing via Secure Print

Print without using Secure Print.
Printing a Document

You tried to print a file that is either corrupted or not supported.

Check the file and try again.
Printing a Document

Password protected PDF files could not be printed.

Enter the correct password for the PDF file.
Printing from USB Memory (Memory Media Print)

#861

A document could not be printed because a printer driver that was not intended for this machine was used.

Print again by using the printer driver for this machine.
Printing a Document

A document could not be printed due to a defect in its data.

Check the document data for any defects.

#863

An error occurred when printing from a computer.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.

#995

A document waiting to be sent was canceled.

Send the document again as necessary.