When an Error Code Appears
If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists.
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#001
#003
A fax could not be sent or received due to its large data size.
When sending a fax: Reduce the resolution, and scan the document.
When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the resolution before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
#012
A fax could not be sent because the recipient's machine ran out of paper.
Ask the recipient to reload the paper.
#018
A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
#022
Sending of a fax from a computer is disabled.
To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator.
A fax could not be forwarded because the specified destination was deleted from the Address Book.
Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.
#037
Memory is full.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored in memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
#099
Printing, sending, or receiving was canceled.
When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.
#701
The specified department ID does not exist. Or, the PIN was changed.
Enter the correct department ID or PIN using the numeric keys (0 to 9), and then try executing the job again.
The department ID or PIN was changed while the job was being processed.
Execute the job again using the new department ID and PIN. If you do not know the PIN, contact the system administrator.
Receiving of print jobs with unknown IDs and remote scan jobs with unknown IDs is set to <Off>.
Action Set <Allow Prnt Jobs w/ Unknown IDs> and <Allow Scan Jobs w/ Unknown IDs> in <Department ID Management On/Off> to <On>.
#816
The number set in page restriction of Department ID Management has been exceeded, and printing cannot be performed.
Contact your system administrator.
#852
An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.
Check that the power cord is securely inserted in the outlet, the power cannot be easily cut, etc., and then try executing the job again as necessary.
#853
A job could not be executed due to insufficient resources, caused by trying to print a large number of pages at the same time, etc.
Reduce the number of pages or execute the job again when no other jobs are scheduled.
The job could not be executed because it was cancelled from the print driver while print data was being sent from the computer to the machine.
Execute the job again.
#995
A document waiting to be sent was canceled.
Send the document again as necessary.