Cannot Get Device Status or Use Department ID Management Function or User Authentication Function

If you cannot acquire device information, your department ID and PIN/password is not recognized, you cannot acquire calibration information, or you have other information exchange problems with the device when you click [Retrieve Device Status Information], check the following.

Is the printer operating properly?

Check the following.

Is the printer ON?

Are the cables plugged in properly?

Have the appropriate settings been made for your connection environment?

In a print server environment:

Canon Driver Information Assist Service is necessary. Use the driver installer to install Canon Driver Information Assist Service in the server computer.

TCP/IP must be installed as the protocol. If TCP/IP is not installed, install it from the CD-ROM for the Windows version you are using and add it to the protocols.

In a local printer environment (USB etc.):

You cannot use this function in this environment. You must use another connection environment (such as a network connection, etc.).

In a connection environment which does not support this function:

You cannot use this function with the following port connection environments:

An environment in which computers are connected to the printer using Web Services on Devices (WSD) ports.

An environment in which computers are connected directly to the printer using SMB.

An environment in which drivers are introduced using the Novell Distributed Print Service (NDPS) function.

An environment in which [Enable printer pooling] is selected in the [Ports] tab of the printer properties dialog box.

Is the name of the printer too long?

This function will not operate correctly if the following numbers of characters are exceeded:

Name to share the printer with: within 260 characters.

Printer name: within 209 characters.