Paper Jams in the Main Unit
Check the paper jam location on the screen, and follow the procedure below to remove the paper.
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Confirm before handlingClose any covers that are open.
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1
Slide the control panel to the right.
2
Check whether paper is jammed in the 2-Sided double pass area.
If paper is jammed, gently pull it out in the direction of the arrow.
3
Check whether paper is jammed in output tray.
If paper is jammed, gently pull it out in the direction of the arrow.
4
Slide the control panel to the left.
5
Check whether paper is jammed in the multi-purpose tray.
If paper is jammed, gently pull it out in the direction of the arrow.
When there is paper loaded in the multi-purpose tray, remove all the paper before proceeding to the next step.
6
Open the right cover of the main unit.
7
Check whether paper is jammed in the fixing assembly.
If paper is jammed, gently pull it out in the direction of the arrow.
8
Check whether paper is jammed around the feed roller.
If paper is jammed, gently pull it out in the direction of the arrow.
9
Check whether paper is jammed in the paper drawer 1 paper supply area.
If paper is jammed, gently pull it out in the direction of the arrow.
10
Check whether paper is jammed in the multi-purpose tray paper supply area.
If paper is jammed, gently pull it out in the direction of the arrow.
11
Check whether paper is jammed in the duplexing unit.
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Lift the duplex unit.
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If paper is jammed, gently pull it out in the direction of the arrow.
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Return the duplex unit back into position.
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12
Gently close the right cover of the main unit until they click.
Continue following the instructions on the screen to proceed with the interrupted operation or continue clearing paper jams.