Common Problems

If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer or the Canon help line.

Check the Following

Is the machine turned ON? Is the power cord connected?

If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON. For information on connecting the power cord, see Getting Started. Manuals and Their Contents

Are the phone cord, LAN cable and USB cable connected correctly?

Check whether these cables are connected correctly. Use care not to mistake the phone cord's port for the other cables' ports.
Connecting the Telephone Line
Parts and Their Functions

Is sleep mode activated?

If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it.
To cancel sleep mode, press .

Is any message displayed on the screen?

If a problem occurs, a message is displayed. Countermeasures for Each Message
If a problem persists even after checking
Click the link that corresponds to the problem.