Countermeasures for Each Error Code
If an error occurs such as when printing is not successful or when you cannot receive an I-Fax, the corresponding error code is displayed in the job log screen as a three-digit number. Check the following to find out causes and solutions for each error code. For details of the job log screen, see <Status Monitor> Screen.
/b_dis498.gif) |
#037
The file is too large to print.
Optimize the file to reduce the size or divide the file into sections, and then proceed to printing again.
Try printing from the printer driver. This may work well.
#099
An operation that caused a job to be canceled has been performed.
When you cancel a job, this error code is displayed, but this is not abnormal. Print or receive documents again as necessary.
#408
Read failed because the USB memory device was removed while data was being read from it.
Check that the USB memory device has not been removed and then read the data again.
Insert a USB Memory Device
Printing from a USB Memory Device (Memory Media Print)
Insert a USB Memory Device
Printing from a USB Memory Device (Memory Media Print)
The connected USB memory device is using an unsupported format.
Check that the USB memory device is using a format supported by this machine.
Insert a USB Memory Device
Insert a USB Memory Device
#701
Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.
Enter the correct Department ID and PIN.
Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.
Enable unknown-ID jobs in System Manager Mode in Remote UI.
Blocking Jobs When Department ID Is Unknown
Blocking Jobs When Department ID Is Unknown
#752
I-Fax receiving was impossible because an incorrect POP3 server name was set.
I-Fax receiving was impossible because an incorrect domain name was set.
Check the domain name, and correct the setting.
Configuring DNS
Configuring DNS
I-Fax receiving was impossible because the machine was not connected to a network correctly.
Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems
Installation/Settings Problems
#753
Scanned data could not be received as I-Fax because the LAN cable is disconnected.
Check whether the LAN cable is connected correctly.
Connecting to a Wired LAN
Connecting to a Wired LAN
#766
The certificate has expired.
Update the certificate or use a certificate that has not expired.
Check that the <Current Date/Time Settings> are correct.
Setting the Date/Time
Setting the Date/Time
#802
The POP3 server name is not set correctly.
#810
An error has been returned from the POP3 server at the time of receiving an I-Fax.
Check whether the POP3 server is set correctly.
Check whether your mail server and network are running correctly. For more information, contact your Network Administrator.
#816
The number of print pages has reached the upper limit specified for the department.
To reset the print page count, click [Clear Count] on the [Department ID Management] page of Remote UI.
Registering/Editing Department ID and PIN
Registering/Editing Department ID and PIN
#818
The received data is in a file format that the machine cannot print.
Contact the other party and ask them to resend the data in a different file format.
#819
The received data is not supported (incorrect MIME information).
Contact the other party and ask them to check the settings and then resend the data.
#820
The received data is not supported (incorrect BASE64 or uuencode information).
Contact the other party and ask them to check the settings and then resend the data.
#821
The received data is not supported (a TIFF analysis error occurred).
Contact the other party and ask them to check the settings and then resend the data.
#822
An file in a USB memory device could not be printed because the format of the file is not supported.
#827
The received data is not supported (includes unsupported MIME information).
Contact the other party and ask them to check the settings and then resend the data.
#829
The received data exceeds the maximum receivable size.
In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to reduce the size of the e-mail down to under 24 MB and try resending.
#852
The machine turns OFF for some reason.
Check whether the power plug is inserted into an outlet firmly.
#853
A document could not be printed because its data size exceeded the machine's upper processing capability.
The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
Printing was canceled from the computer.
If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.
A secured document that was left unprinted was deleted.
If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing via Secure Print
Printing via Secure Print
Printing using Secure Print was attempted when Secure Print was restricted.
When <Secure Print> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Printing via Secure Print
Printing via Secure Print
Print without using Secure Print.
Basic Printing Operations
Basic Printing Operations
You tried to print a file that is either corrupted or not supported.
Check the file and try again.
Basic Printing Operations
Basic Printing Operations
Password protected PDF files could not be printed.
Enter the correct password for the PDF file.
Printing from a USB Memory Device (Memory Media Print)
Printing from a USB Memory Device (Memory Media Print)
#861
A document could not be printed because a printer driver that was not intended for this machine was used.
Print again by using the printer driver for this machine.
Basic Printing Operations
Basic Printing Operations
A document could not be printed due to a defect in its data.
Check the document data for any defects.
#863
An error occurred when printing from a computer.
Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.
#995
A document waiting to be received was canceled.
Receive the document again as necessary.