Copying/Printing Problems
You cannot print.
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
Printing a Test Page in WindowsIf the problems persist, check the items that suit your operational environment.
Wireless LAN connection | If the connection is poor, try the following. Change the channel of your wireless LAN router. If you have more than one router, set the channels to be at least five channels apart. If you can change the radio output power of your wireless LAN router, raise the output power. |
When you reset wireless LAN connection settings
As the wireless LAN router, select the one with the SSID to which the computer is connected.
Disable security software and other resident software.
Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Wired LAN connection Disable security software and other resident software.
Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
USB connection Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver. When you reinstall the printer driver, the correct port is created automatically.
Checking the Printer PortInstalling DriversDisable security software and other resident software.
Connect to another USB port on the computer.
Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Via print server Can you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Problem with the Print ServerDisable security software and other resident software.
Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Are you printing with the lpr command? To continuously print PDF data using the lpr command, print jobs one by one at intervals according to the <Timeout> setting.
<Timeout>Printing seems to be slow.*
| * When the free space in memory is running low, the processing speed of the machine becomes slow, just as a computer does. There is nothing abnormal. |
It takes a long time before printing starts.
Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.