Cannot use the acquire device information function or authentication function
If you cannot acquire the device information, or cannot use the department ID management function in the [Device Settings] sheet, check the following.
Cause 1.
The device is turned off, or the cable is not plugged in properly.
Remedy
Check the status of the device.
Cause 2.
The settings for your connection environment have not been configured correctly.
Remedy
Confirm the printable area of the device, and correct the print data in the application you are using.
In a print server environment
Install the "Canon Driver Information Assist Service" in the server computer using the driver installer.
Install TCP/IP as a protocol in your environment from the CD-ROM for the operating system you are using.
When using a USB connection or using a port connection environment in which you cannot use these functions
Use another connection environment such as TCP/IP network connection, etc.
You cannot use these functions with the following port connection environments:
An environment in which computers are directly connected to the printer using SMB.
An environment in which [Enable printer pooling] is selected in the [Ports] sheet of the printer properties screen.
Cause 3.
The name of the device is too long.
Remedy
Confirm that the number of characters in the name of the printer do not exceed the following values. If they do, change the name in the [General] or [Sharing] sheet of the printer properties screen.
Name to share the printer with: 260 characters or less.
Printer name: 209 characters or less.