Printing Results Are Not Satisfactory

Are you using appropriate paper?

Check the supported paper types and replace with an appropriate type. Also, set the paper size and type correctly.
Available Paper
Loading Paper
Specifying Paper Size and Type

Do you print data without margins?

This symptom occurs if a margin is set to none in the printer driver. A margin of 5 mm or less around the edge of paper or 10 mm or less around the edge of envelopes is not printable with the machine. Make sure to have margins around the document to print.

[Finishing] tab

[Advanced Settings]

[Expand Print Region and Print]

[Off]

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Available Paper
Loading Paper

If using the appropriate paper still does not solve the problem, changing the <Special Printing Mode A> or <Special Printing Mode Z> setting may solve the problem. <Mode 2> can improve the quality more significantly than <Mode 1>.
<Special Processing>

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Available Paper
Loading Paper

Is the amount remaining in the toner cartridge running low?

Check how much the amount remaining in the toner cartridge is left, and replace the toner cartridge as necessary.

Regardless of the amount remaining in the toner cartridge, the toner cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the toner cartridge.
Replacing the Toner Cartridge

Is the amount remaining in the drum cartridge running low?

Check how much the amount remaining in the drum cartridge is left, and replace the drum cartridge as necessary.

Regardless of the amount remaining in the drum cartridge, the drum cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the drum cartridge.
Replacing the Drum Cartridge

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Available Paper
Loading Paper

Setting <Special Printing Mode U> to <On> may solve the problem.
<Special Processing>

Are you using paper containing much paper dust or other dust particles?

Smudges may appear in a printout when the paper has a lot of paper dust or other dust particles. Setting <Special Printing Mode L> to <On> may solve the problem.
<Special Processing>

Is the amount remaining in the toner cartridge running low?

Check how much the amount remaining in the toner cartridge is left, and replace the toner cartridge as necessary.

Regardless of the amount remaining in the toner cartridge, the toner cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the toner cartridge.
Replacing the Toner Cartridge

Is the amount remaining in the drum cartridge running low?

Check how much the amount remaining in the drum cartridge is left, and replace the drum cartridge as necessary.

Regardless of the amount remaining in the drum cartridge, the drum cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the drum cartridge.
Replacing the Drum Cartridge

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.
Available Paper
Loading Paper
Specifying Paper Size and Type

Are you using paper containing much paper dust?

Using paper containing much paper dust may result in a faded or streaky printout. Setting <Special Printing Mode G> to <On> may solve the problem.
<Special Processing>

Are you using rough-surface paper?

Printed images may be faint when they are printed on rough-surface paper. Setting <Special Printing Mode Q> to <On> may solve the problem.
<Special Processing>

Setting this to <On> may affect the image quality.

Are you using the machine in an environment with high humidity?

Setting <Special Printing Mode T> to <On> may solve the problem.
<Special Processing>

Printed images or text may be blurred when you set this to <On> and print in a low-humidity environment.

Did you print on the back of a printed sheet?

Printing may be faint when you print on the back of a printed sheet. Setting <Special Printing Mode R> to <On> may solve the problem.
<Special Processing>

If you set to <On>, image quality may be affected or a paper jam may occur when a certain length of time elapses after printing on the front side or depending on the ambient humidity.

Is the machine installed in the appropriate environment?

Install the printer in an appropriate location.
Relocating the Machine

Is the amount remaining in the toner cartridge running low?

Check how much the amount remaining in the toner cartridge is left, and replace the toner cartridge as necessary.

Regardless of the amount remaining in the toner cartridge, the toner cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the toner cartridge.
Replacing the Toner Cartridge

Is the amount remaining in the drum cartridge running low?

Check how much the amount remaining in the drum cartridge is left, and replace the drum cartridge as necessary.

Regardless of the amount remaining in the drum cartridge, the drum cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the drum cartridge.
Replacing the Drum Cartridge

Do you print data without margins?

This symptom occurs if a margin is set to none in the printer driver. A margin of 5 mm or less around the edge of paper or 10 mm or less around the edge of envelopes is not printable with the machine. Make sure to have margins around the document to print.

[Finishing] tab

[Advanced Settings]

[Expand Print Region and Print]

[Off]

Do the paper guides align with the edges of the paper?

If the paper guides are too loose or too tight, part of a document may not be printed.
Loading Paper

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Available Paper
Loading Paper

Is the platen glass dirty?

Clean the platen glass and the underside of the feeder.
Cleaning the Platen Glass

Have you cleaned the fixing unit?

Clean the fixing unit.
Cleaning the Fixing Assembly

Are you using rough-surface paper?

Printed images may be faint when they are printed on rough-surface paper. Setting <Special Printing Mode Q> to <On> may solve the problem.
<Special Processing>

Setting this to <On> may affect the image quality.

Are you using the machine in an environment with high humidity?

Change the setting for <Special Printing Mode T>. Setting this item to <On> may solve the problem.
<Special Processing>

Printed images or text may be blurred when you set this to <On> and print in a low-humidity environment.

Are you using paper containing much paper dust?

Using paper containing much paper dust may result in a faded or streaky printout. Setting <Special Printing Mode G> to <On> may solve the problem.
<Special Processing>

Is the amount remaining in the toner cartridge running low?

Check how much the amount remaining in the toner cartridge is left, and replace the toner cartridge as necessary.

Regardless of the amount remaining in the toner cartridge, the toner cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the toner cartridge.
Replacing the Toner Cartridge

Is the amount remaining in the drum cartridge running low?

Check how much the amount remaining in the drum cartridge is left, and replace the drum cartridge as necessary.

Regardless of the amount remaining in the drum cartridge, the drum cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the drum cartridge.
Replacing the Drum Cartridge

Is <Correct Density> in <Copy Settings> set too dark?

Adjust the setting so that density is lighter.
<Correct Density>

Does the original have background color, is it stained, or are you copying an original such as a newspaper that is printed on thin paper so that text or images on the other side are visible through the paper?

Check the original and then adjust the density to the correct settings.
Basic Copy Operations

Are you using a specific type of paper?

The printed side may come out in grayish color for certain type of paper. Check the type of paper you are using and try a different type.
Available Paper

Setting <Special Printing Mode U> or <Special Printing Mode G> to <On> may solve the problem.
<Special Processing>

A desirable effect may not be attained even with these settings applied.

Is the machine installed in the appropriate environment?

Install the printer in an appropriate location.

Store the toner cartridge in an appropriate location for two to three hours, then try printing again. This may solve the problem. If the problem persists, replace the toner cartridge.
Replacing the Toner Cartridge

Has the drum cartridge been left in direct sunlight for a long period of time?

Store the drum cartridge in an appropriate location for two to three hours, then try printing again. This may solve the problem. If the problem persists, replace the drum cartridge.
Replacing the Drum Cartridge

Are you using paper that has absorbed moisture?

Replace with appropriate paper.
Loading Paper

Are you using appropriate paper?

Check usable paper, and replace with appropriate paper.
Available Paper
Loading Paper

Is the amount remaining in the toner cartridge running low?

Check how much the amount remaining in the toner cartridge is left, and replace the toner cartridge as necessary.

Regardless of the amount remaining in the toner cartridge, the toner cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the toner cartridge.
Replacing the Toner Cartridge

Is the amount remaining in the drum cartridge running low?

Check how much the amount remaining in the drum cartridge is left, and replace the drum cartridge as necessary.

Regardless of the amount remaining in the drum cartridge, the drum cartridge may reach the end of its lifetime depending on the use environment or the deterioration of materials inside the drum cartridge.
Replacing the Drum Cartridge

Have you cleaned the fixing unit?

Clean the fixing unit.
Cleaning the Fixing Assembly

Have you loaded paper that is smaller than the size of the print data?

Check to make sure that the paper size matches the size of the print data.

Have you cleaned the fixing unit?

Clean the fixing unit.
Cleaning the Fixing Assembly

Do smudges appear on 2-sided printed paper?

The back side of the paper may become smudged during 2-sided printing. Setting <Special Printing Mode R> to <On> may solve the problem.
<Special Processing>

If you set to <On>, image quality may be affected or a paper jam may occur when a certain length of time elapses after printing on the front side or depending on the ambient humidity.

Are you trying to read a small barcode or one with thick lines?

Enlarge the barcode.

Changing the <Select Line Width> setting may solve the problem.
<Special Processing>

Printing Results Are Not Satisfactory

Smudge Marks Appear on the Edge of Printouts

Are you using appropriate paper?

Do you print data without margins?

Smudges Appear on Printouts

Are you using appropriate paper?

Afterimages Appear in Blank Areas

Are you using appropriate paper?

Is the amount remaining in the toner cartridge running low?

Is the amount remaining in the drum cartridge running low?

Toner Smudges and Splatters Appear

Are you using appropriate paper?

Are you using paper containing much paper dust or other dust particles?

Is the amount remaining in the toner cartridge running low?

Is the amount remaining in the drum cartridge running low?

Printouts Are Faded

Are you using appropriate paper?

Are you using paper containing much paper dust?

Are you using rough-surface paper?

Are you using the machine in an environment with high humidity?

Did you print on the back of a printed sheet?

Is the machine installed in the appropriate environment?

Is the amount remaining in the toner cartridge running low?

Is the amount remaining in the drum cartridge running low?

A Portion of the Page Is Not Printed

Do you print data without margins?

Do the paper guides align with the edges of the paper?

Streaks Appear/Printing is Uneven

Are you using appropriate paper?

Is the platen glass dirty?

Have you cleaned the fixing unit?

Are you using rough-surface paper?

Are you using the machine in an environment with high humidity?

Are you using paper containing much paper dust?

Is the amount remaining in the toner cartridge running low?

Is the amount remaining in the drum cartridge running low?

Printouts Are Entirely or Partially Grayish

Is <Correct Density> in <Copy Settings> set too dark?

Does the original have background color, is it stained, or are you copying an original such as a newspaper that is printed on thin paper so that text or images on the other side are visible through the paper?

Are you using a specific type of paper?

Is the machine installed in the appropriate environment?

Has the drum cartridge been left in direct sunlight for a long period of time?

White Spots Appear

Are you using paper that has absorbed moisture?

Are you using appropriate paper?

Is the amount remaining in the toner cartridge running low?

Is the amount remaining in the drum cartridge running low?

Spots Appear

Have you cleaned the fixing unit?

Reverse Side of Paper is Smudged

Have you loaded paper that is smaller than the size of the print data?

Have you cleaned the fixing unit?

Do smudges appear on 2-sided printed paper?

Printed Barcode Cannot Be Read

Are you trying to read a small barcode or one with thick lines?