When a problem occurs, check this chapter to find out solutions before contacting Canon.

Paper Jams

If a document or paper jams, see Clearing Jams to remove the jammed paper.

A Message or Error Code Appears

If the screen displays a message or error code (three digits), see the following sections.

Common Problems

If you suspect that the machine is malfunctioning, see the following sections before contacting Canon.

Printing Results are Not Satisfactory

If printing results are not satisfactory, see When You Cannot Print Properly.

When a Problem Cannot Be Solved

If a problem persists, see When a Problem Cannot Be Solved to find out where to contact.