Countermeasures for Each Message

If the memory is full or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.

Could not perform cleaning.

Paper jammed during cleaning.

Remove the jammed paper, set paper correctly, and perform cleaning again.
Clearing Jams

The amount of toner required for cleaning the fixing assembly is insufficient.

Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Replacing the Toner Cartridges

Insert the drum unit.

The drum unit is not inserted.

Insert the drum unit.
How to Replace the Drum Unit

No Paper: XXXX*

* <Drawer 1> or <Multi-Purpose Tray> is displayed for XXXX.

Paper is not loaded in the paper drawer or the multi-purpose tray.

Load the paper.
Loading Paper

Paper on which reports or lists can be printed is not loaded.

Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Loading Paper
Specifying Paper Size and Type

Paper jammed.

Paper jams.

Remove the jammed paper, and print again (Printing may resume automatically).
Clearing Jams

Paper Size & Settings Mismatch

The paper size setting on the control panel does not match the loaded paper size.

Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.

To use the loaded paper

Change the setting of <Paper Settings> to match the loaded paper size.
Specifying Paper Size and Type

If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.

To load paper without changing the settings

Load the paper with the size that is set to <Paper Settings>.
Loading Paper

Prepare the toner cartridge.

The toner cartridge needs to be replaced soon.

It is recommended to replace the toner cartridge when printing a large volume of documents.
Replacing the Toner Cartridges

Replace the toner cartridge.

The toner cartridge has reached the end of its lifetime.

Replace the toner cartridge with a new one.
Replacing the Toner Cartridges

The connection with the PC has been lost. Check the connection.

The connection to the computer was lost during a scan.

Check the connection between the machine and the computer.

The memory is full.

An original could not be scanned due to insufficient memory space.

If a printing job is queued, wait until the job is completed.

If scanning, change the file format to reduce its file size.
Scanning from the Machine

The memory is full. Scanning will be canceled. Do you want to print?

The document being printed contains a page with a very large amount of data.

Select whether to print as far as the portion scanned into memory or to cancel the job.

Copy the document in two or more parts.

Turn the main power OFF and ON. If the device does not recover, contact your dealer or service representative.

An error has occurred with the machine.

Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Be sure to provide the displayed <Ennn-nnnn>.

Turn the main power OFF and ON. If the problem persists, change the drum unit.

The drum unit has reached the end of its lifetime.

Replace the drum unit.
How to Replace the Drum Unit