Clearing Paper Jams

If a paper jam occurs, a screen with animation indicating how to clear the jam or a screen with list indicating the order to clear the jam appears on the touch panel display. Check the location of the paper jam, and follow the instructions on the screen to clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared. If you press [Close], you can continue operations, such as setting modes or scanning originals, even if the jammed paper is not removed immediately.

Screens Indicating the Locations of Paper Jams

Example of a Screen with Animation

Example of a Screen with List

Example of a Screen Indicating How to Clear the Paper Jam

You can confirm the symbol where paper jam occurred by [Unit], and you can also confirm the label number that you should clear the paper jam by [Operation Order]. The label number corresponds to the label attached to the internal section of this machine. Follow the steps indicated on [Priority] and remove the jammed paper.

WARNING
Some areas inside the machine are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

CAUTION
When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper. If you cannot remove the paper, contact your local authorized Canon dealer. When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains. When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician. The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock. After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing. The lifter inside the paper decks rises and descends automatically. When clearing paper jams inside the paper decks, be careful not to get your fingers caught.

CAUTION

When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper. If you cannot remove the paper, contact your local authorized Canon dealer.

When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.

When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock.

After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.

The lifter inside the paper decks rises and descends automatically. When clearing paper jams inside the paper decks, be careful not to get your fingers caught.

IMPORTANT
If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See "Duplex Color Image Reader Unit-M.") Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given. If a paper jam occurs and printing is stopped when you are printing in the Staple mode, do not remove the paper from the areas except those which are shown to have paper jams on the touch panel display. For example, if paper is jammed in the main unit, do not remove the output sheets on the finisher which does not have paper jams. (Printing and stapling resume after you clear the paper jam in the main unit.) Unless explicitly specified in the instructions, do not pull out any unit before clearing the paper jam. Doing so may cause the paper to tear and leave pieces of paper inside the machine.

IMPORTANT

If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See "Duplex Color Image Reader Unit-M.")

Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given.

If a paper jam occurs and printing is stopped when you are printing in the Staple mode, do not remove the paper from the areas except those which are shown to have paper jams on the touch panel display. For example, if paper is jammed in the main unit, do not remove the output sheets on the finisher which does not have paper jams. (Printing and stapling resume after you clear the paper jam in the main unit.)

Unless explicitly specified in the instructions, do not pull out any unit before clearing the paper jam. Doing so may cause the paper to tear and leave pieces of paper inside the machine.

NOTE
If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display.