Questions & Answers

The background you wanted to remove has been scanned in.
Perform the following steps:
1.
In the [Advanced Settings] tab, select [Remove Background] from [Background Adj.].
2.
Click [Details] to display the [Adjustment for Background Removal] dialog box.
3.
Adjust the density of the background colors by moving the sliders for each color in the dialog box.
Images are bleeding through from the opposite side of the paper when scanning.
Perform the following steps:
1.
In the [Advanced Settings] tab, select [Prevent Bleedthrough] from [Background Adj.].
2.
Click [Details] to display the [Adjustment for Bleed-Thru Prevention] dialog box.
3.
Adjust the density to prevent bleed-through by moving the sliders for each color in the dialog box.
Dark borders and frame lines that appear around the original have been scanned.
Perform the following steps:
1.
Click [Processing Options] in the [Advanced Settings] tab.
2.
Select [Erase Original Frame].
After the scanning process reaches 100%, the scanning stops and the computer takes a long time to read the data.
If the operating system includes the Windows Firewall function and that function has been enabled, it may take some time for scanning to finish. Verify whether communication via UDP ports has been allowed in Windows Firewall. Normally it is automatically set during installation.
If the appropriate UDP port has not been set, it must be set manually.
[Name]: Enter a name
[Port number]: 56338
[Protocol]: Select [UDP]
NOTE
Depending on the computer that you use, the operation may differ.
For Windows 10:
1.
Right-click the lower-left corner on the desktop screen → click [Windows System] → [Control Panel] → [System and Security] → [Windows Firewall] → [Advanced Settings].
2.
Select [Inbound Rules] in the [Windows Firewall with Advanced Security] dialog box → click [New Rules].
3.
In [New Inbound Rule Wizard], select [Port] → click [Next].
4.
Select [UDP] → enter 56338 in [Specific local port] → click [Next].
5.
Select [Allow the connection] → click [Next].
6.
Select only [Private] → click [Next].
7.
Enter a name in [Name] → click [Finish] to close [New Inbound Rule Wizard].
For Windows 7/8.1/Windows Server 2008 R2/Server 2012/Server 2012 R2:
1.
Click [](Start) → [Control Panel] → [System and Security] → [Windows Firewall] → [Advanced Settings].
(For Windows 8.1/Server 2012/Server 2012 R2: Display the charm bar to the right of the screen, and enter "firewall" in [Search] → select [Settings] → click [Windows Firewall] in the displayed results for [Settings] → click [Advanced Settings].)
2.
Select [Inbound Rules] in the [Windows Firewall with Advanced Security] dialog box → click [New Rules].
3.
In [New Inbound Rule Wizard], select [Port] → click [Next].
4.
Select [UDP] → enter 56338 in [Specific local port] → click [Next].
5.
Select [Allow the connection] → click [Next].
6.
Select only [Private] → click [Next].
7.
Enter a name in [Name] → click [Finish] to close [New Inbound Rule Wizard].
For Windows Server 2008:
1.
Click [](Start) → [Control Panel] → [Security] → [Windows Firewall] → [Allow a program through Windows Firewall].
2.
In the [Exceptions] tab, click [Add Port].
3.
In the [Add a Port] dialog box, enter a name for [Name] → enter 56338 for [Port number] → select the check mark next to [UDP] → click [OK].
4.
Click [OK] and close the [Windows Firewall] dialog box.
For Server 2003 R2:
1.
Click [Start] → [Control Panel] → [Security Center] → [Windows Firewall] under [Manage security setting for].
2.
In the [Exceptions] tab, click [Add Port].
3.
In the [Add a Port] dialog box, enter a name for [Name] → enter 56338 for [Port number] → select the check mark next to [UDP] → click [OK].
4.
Click [OK] and close the [Windows Firewall] dialog box.

NOTE
The above procedures vary according to the edition and system settings of the operating system you are using.
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