Countermeasures for Each Message

This section describes the new and changed messages.

TCP/IP Error

Could not automatically retrieve the address with DHCP and Auto IP.

If the address cannot be automatically retrieved with DHCP and Auto IP, <IP Address> in <IPv4 Settings> is set to 0.0.0.0. Set the correct IPv4 address. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.

For more information, see "Setting an IPv4 Address" in the User's Guide and Setting the IPv4 Address of the Sub Line.

Could not send to the TCP/IP protocol stack.

Check whether the IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.

For more information, see "Setting an IPv4 Address" and "Setting an IPv6 Address" in the User's Guide.

Check the TCP/IP.

The TCP/IP of the machine is not operating.

Check the IP address, DHCP, and Auto IP settings in <TCP/IP Settings>.

For more information, see "Setting an IPv4 Address" in the User's Guide.

If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, check the settings for the IP address and DHCP in <Sub Line Settings>.

For more information, see Setting the IPv4 Address of the Sub Line.

Check the wired LAN adapter connected to the USB port.

Multiple USB-LAN adapters are connected, or the USB-LAN adapter is not connected/recognized.

Check the connection of the USB-LAN adapter.

For more information, see Connecting to a Wired LAN.

If you reconnected the USB-LAN adapter, restart the machine.

For more information, see Front Side.

Register to Home will be canceled and you will be returned to the function screen because you do not have permission to register buttons. Log in as an administrator, then try again.

Registering personal buttons/shared buttons is restricted in user authentication.

Check the following settings.

Customizing the <Home> Screen

Routing registration failed. Check Static Routing Settings.

There is an entry that routing table registration failed for in the static routing settings.

Check the registered destination address and gateway address, and specify the correct settings.

For more information, see Setting Static Routing.

Sub line was disconnected due to a subnet mask conflict.

The network addresses of the main line and sub line conflict.

Check the IP address and subnet mask settings of the main line and sub line.

For more information, see "Setting an IP Address" in the User's Guide.

A wired LAN adapter that cannot be used has been connected.

A USB-LAN adapter that cannot be used with the machine is connected.

For information on the USB-LAN adapters that can be used, contact your local authorized Canon dealer.

For more information, see Connecting to a Wired LAN.

Check the network connection. (Main Line)

The machine and the LAN cable of the main line are not connected correctly.

Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.

For more information, see Connecting to a Wired LAN.

The machine is not connected to the network.

If you want to use the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.

For more information, see "<Confirm Network Connection Setting Changes>" in the User's Guide.

Check the network connection. (Sub Line)

The machine and the LAN cable of the sub line are not connected correctly.

Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.

For more information, see Front Side.

The machine is not connected to the network.

If you want to use the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.

For more information, see "<Confirm Network Connection Setting Changes>" in the User's Guide.