A Message Saying to Contact Your Local Authorized Canon Dealer Is Displayed
If the machine cannot operate normally due to a problem, contact your local authorized Canon dealer.
1
Restart the machine.
Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds after the touch panel display and indicators turn off, and then turn the power ON again (Turning ON the Machine).
Note that data waiting to be processed is erased when you turn the power OFF.
2
If the message is still displayed, prepare the following information.
Product name (imageRUNNER C3120)
The dealer where you purchased the machine
The problem (the specific operation you performed and the result and symptom, etc.)
Error code number displayed on the touch panel display
3
Turn the power of the machine OFF, pull out the power plug, and contact your local authorized Canon dealer.