Countermeasures for Each Message

If you want to know detailed information or how to act on an error message that appears, make a search using the first character in the message as a key. Also, if a six-digit number is displayed when you are logging in, make a search using the following items.

23 MEMORY FULL

There is insufficient memory to register overlay forms and external characters, etc.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the print data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

Press <Skip Error>, and continue printing. However, the data that could not be registered due to a lack of memory will not be printed.

27 JOB REJECT

The specified emulation does not exist.

Specify emulation that the machine supports. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

Press <Skip Error> to skip the printing that an error occurred for. You can perform the following printing.

33 WORK FULL

Could not print because the dedicated work memory was insufficient.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

Press <Skip Error>, and continue printing. However, the data for which an error was displayed will not be printed correctly. Also note that registered data such as overlay forms and macros may be deleted.

52 IMAGEMODE REJECT

Data that cannot be processed was sent while printing an image.

Press <Skip Error> to skip the printing that an error occurred for. However, the data for which an error was displayed will not be printed.

Perform printing again using a printer driver that supports the data format of the image.

The Active Directory site information is invalid. Contact the system manager.

The site information for Active Directory is not set correctly.

Check the settings for [Timing of Site Information Retrieval:] and [Site Access Range:] in [Use access mode within sites].

Could not verify CRL.

The CA certificate issued by the certification authority that issued the CRL (Certificate Revocation List) could not be verified on the machine.

Remove the paper from the stack area of the CZ folding unit. (6700 Series only)

Output from a previous job remains in the output area of the Document Insertion / Folding Unit-J.

Remove the paper from the output area of the Document Insertion / Folding Unit-J.

D1 Replot Buffer Full

Could not redraw because data could not be registered to the replot buffer.

Press <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Print.

D1 Div. Print. Bffr Full

Could not perform divided printing because data could not be registered to the buffer for divided printing.

Cancel printing (Canceling Printing), set <Divide Mode> to <No> and <Enlarge/Reduce> to <Auto> in the HP-GL setup menu, specify the output paper size, and perform printing again. However, the data will be enlarged/reduced when printed. For more details, see Print.

Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on divided printing, see Print.

D1 Polygon Buffer Full

Could not draw because data could not be registered to the polygon buffer.

Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on the polygon buffer, see Print.

D0-nn error (nn is two alphanumeric characters)

The printer stopped operating normally due to an unknown problem.

Restart the machine. Press the power switch to turn OFF the machine (Turning OFF the Machine). When 10 or more seconds have elapsed after the main power indicator turned off, turn ON the machine again (Turning ON the Machine). If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

Could not send the new PIN via e-mail. Check the settings.

Could not send an e-mail for resetting the PIN.

Check whether an e-mail address is set.

Check the e-mail settings and network settings.

FF FONT FULL

Could not register font information in the font table because there were too many fonts to register.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly.

FM DL SIZE ERROR n

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM DL SCALE ERROR n

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM DL FONT MEMORY FULL

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM FILE ACCESS ERROR

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM SC WORK MEM. ERROR n

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM ALIGNMENT ERROR

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM FONT PARSE ERROR

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM FONT MEMORY FULL

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

FM WORK MEMORY ERROR

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

IEEE 802.1X error. Set the correct authentication information.

The correct client authentication information is not set.

Check that the authentication method and authentication information (the key and certificate, user name and password, and CA certificate) are set correctly.

IEEE 802.1X error. No reply from the destination.

An error occurred when communicating with the authenticator.

Check that the authenticator (LAN switch), as well as the RADIUS server are set correctly.

IEEE 802.1X error. Cannot analyze the certificate.

The machine failed to analyze the server certificate sent from the RADIUS server.

Check the server certificate of the RADIUS server.

IEEE 802.1X error. The certificate is incorrect.

An error occurred when verifying the server certificate sent from the RADIUS server using the CA certificate.

Check the server certificate of the RADIUS server, as well as the CA certification registered on the machine.
Registering a CA Certificate

IEEE 802.1X error. The certificate has expired.

The server certificate sent from the RADIUS server has expired.

Check the expiration date for the server certificate of the RADIUS server.

IEEE 802.1X error. Change the authentication password.

The password has expired.

Set a new password.

IEEE 802.1X error. Check the authentication settings.

The specified authentication method of the machine does not match the authentication method of the RADIUS server.

Check the authentication methods specified for the machine and the RADIUS server, and specify the correct authentication methods.

Set the IP address.

This machine is not set with an IP address.

Specify the IP Address Settings in <TCP/IP Settings>, turn OFF the machine and turn it back ON.
Setting an IP Address

Cannot set PDF (Format to PDF/A) as default. All other settings have been set.

You tried to register a default value for <Scan and Send>, <Scan and Store>, or <Access Stored File>, while the <Format PDF to PDF/A> settings for the <PDF> file format was changed.

You cannot register default settings if you change the <Format PDF to PDF/A> setting for the <PDF> file format. Register default settings after changing settings other than the <Format PDF to PDF/A> setting.

Check the server name in the SMB server settings.

The name specified for the SMB server is identical to the name of a computer or printer registered in the WINS database.

Do not register a computer or printer name that is identical to the SMB server name in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings> when <WINS Settings> in <WINS Resolution> is set to <On>.
Making WINS Settings
<Computer Name/Workgroup Name Settings>

The name specified for the SMB server is identical to the name of a computer or printer that belongs to the same workgroup as this machine.

Do not register a computer or printer name that is identical to the SMB server name in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
<Computer Name/Workgroup Name Settings>

TLS Error

The WebDAV server does not support TLS encrypted communication.

Specify the TLS settings required for your environment on the WebDAV server.

The proxy server does not support TLS encrypted communication.

If the WebDAV client is connected to the Internet via a proxy server, set the proxy server to use TLS.

Cannot delete the default key because it is in use by TLS or other settings. Check the settings.

The key and certificate you are trying to delete are being used for TLS encrypted communication or used for the Restrict Receiving for Each Function mode in device information distribution.

Cancel all TLS settings and TLS encrypted communication. Set all settings for <Restrict Receiving for Each Function> to <On>.
<Device Information Distribution Settings>

TCP/IP Error

The IP address cannot be obtained automatically via DHCP or Auto IP.

If the IP address cannot be obtained automatically via DHCP or Auto IP, <IP Address> in <IP Address Settings> is set to '0.0.0.0'. Specify the correct IP IPv4 address. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)

'0.0.0.0' is set as a static IPv4 address in <IP Address> of <IP Address Settings>.

Specify the correct IPv4 address.
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)

The IPv6 address is not set correctly.

Check the following. It may take several minutes until the stateless address is decided.

Check whether <Use IPv6> is set to <On> in <IPv6 Settings>.

When using a stateless address or DHCPv6, check whether each address has been retrieved.

If the address has not been retrieved, check the settings of the router and the DHCPv6 server.

Setting an IPv6 Address

The IP address of the DNS server is not set correctly.

Check that the IP address of the DNS server is set correctly in <IPv4> or <IPv6>.
Making DNS Settings

TCP/IP protocol stack could not be sent.

Check that IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
Setting an IPv6 Address

Out of resources. Wait a moment, then try again.

There is a lack of TCP/IP resources because a series of documents have just been sent, or are continuously being sent via FTP or Windows (SMB).

Wait for a while, and then browse again.

Check the TCP/IP.

The machine's TCP/IP connection is not operating.

Check the settings for IP Address, DHCP, and Auto IP in <TCP/IP Settings>.
Setting an IPv4 Address

If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, check the settings for the IP address and DHCP in <Sub Line Settings>.
<IP Address Settings> (<Sub Line Settings>)

Check the TCP/IP. (Main Line)

The IP address of the main line is set to "0.0.0.0".

Set a different IP address.
Setting an IPv4 Address

Check the TCP/IP. (Sub Line)

The IP address of the sub line is set to "0.0.0.0".

Set a different IP address.
Setting the IPv4 Address of the Sub Line

Universal Print: A server communication error occurred.

The machine is not connected to the network correctly.

Check the machine and network settings, and try connecting again.

Could not communicate because a server error occurred.

Check whether the server is operating normally.

Communication with the server is blocked due to firewall settings.

Configure the firewall settings to allow communication.

Universal Print: Could not authenticate with server.

An error has occurred during server authentication.

Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.

Universal Print: The certificate has expired.

The expiration date of the certificate has expired.

Delete this machine from Azure Active Directory and the computer, re-register the machine, and then update the certificate.

Universal Print: An internal error occurred.

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.

Universal Print: The printer is not registered.

This machine was deleted from Azure Active Directory and could not be communicated with.

Re-register this machine in Azure Active Directory.

Check the wired LAN adapter connected to the USB port.

Multiple USB-LAN adapters are connected, or the USB-LAN adapter is not connected/recognized.

Check the connection of the USB-LAN adapter.
Connecting to a Wired LAN for the Sub Line

If you reconnected the USB-LAN adapter, restart the machine.
Front Side

XPS Print Range Error

There are no pages that can be processed within the specified print range.

Specify the correct page range.

XPS Image Data Error

Expansion of the image data failed.

Replace the image data in the XPS file and print again.

XPS Spool Memory Full

There is not enough memory for processing XPS data.

Restart the machine and print again. If printing still cannot be performed, divide the data into several sections by dividing the pages, and print the sections separately.

XPS Data Error

The process cannot be continued because an invalid command was specified due to data failure.

Print again using XPS data in a format compatible with the machine.

XPS Unsupport Image Err

An unsupported data format is included.

Change the format of the image data to TIFF or JPEG and print again.

XPS Font Error

Analysis of the font data failed.

Replace the font data in the XPS file and print again.

XPS Page Data Error

The page could not be generated due to incorrect content.

Print again using XPS data in a format compatible with the machine.

XPS Memory Full

There is not enough memory for processing XPS data.

Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.

You do not have privileges to access the XXX page.

You tried to log in with a user name that does not have privileges.

The account has expired. Contact the system manager.

The certificate may have expired.

Confirm the expiration date of for the certificate registered in the machine. If the certificate has expired, register a certificate within the validity period.
Registering a Key and Certificate for Network Communication

The expiration date of the account has expired.

Confirm the expiration date of the corresponding account.

Access point connection error. Check Wireless LAN Information.

The access point was not found.

Check the wireless LAN settings.
Check the settings and information of the wireless LAN

AP Mode: Ended due to an error.

No data was sent or received between the machine and the connected mobile device for over three minutes.

Check the connection between the machine and the mobile device.

AP Mode: Ended because no other device could be found.

Cannot find a mobile device capable of connection.

Check the network settings of the mobile device, and then connect by holding it near the machine. Depending on your mobile device, the machine may not operate correctly. If you cannot successfully connect, contact your dealer or service representative.

AP Mode: Max no. of devices that can connect has been reached.

Cannot connect because the number of mobile devices which can connect simultaneously has reached the upper limit.

Disconnect any unnecessary mobile devices, or wait until other mobile devices have disconnected.

AP Mode: Connected to other devices.

Cannot connect because the machine is already connected to another device.

Wait until the connection to the other device has terminated.

Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>

The application cannot be started because resources needed to start the application such as memory and disk space are unable to be reserved.

The application may be able to be started when other applications are stopped.

Cannot download application logs because application logs do not exist.

Application logs do not exist.

The operation is not available because the logs do not exist. Click [Back] to return to the original page of the specified operation.

The contents of the file for the application to install are incorrect or information is missing. Check the file.

The application cannot be installed because the contents of the specified file are incorrect, or information is missing.

The application cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your dealer or service representative.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

The license file cannot be installed because the contents of the specified file are incorrect, or information is missing.

The license file cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your dealer or service representative.

Could not delete application logs because an error occurred.

The logs could not be deleted because an unspecified error occurred.

Click [Back] to return to the original page of the specified operation.

Could not download application logs because an error occurred.

The logs could not be downloaded because an unspecified error occurred.

Click [Back] to return to the original page of the specified operation.

Could not delete authentication information because an error occurred.

The authentication information could not be deleted because an unspecified error occurred.

Contact your dealer or service representative.

Could not set authentication information because an error occurred.

The authentication information could not be set because an unspecified error occurred.

Contact your dealer or service representative.

An error occurred. Contact the system manager.

The selected user has already been deleted.

An unexpected system error occurred.

Check the operations and log in again. If you still cannot log in, consult your system administrator.

No response.

Could not send because an error occurred on the server.

Check whether the server is operating normally.

The machine is not connected to the network properly.

Check the settings for the machine and network, and connect them again.
Setting up the Network Environment

An e-mail or I-fax could not be sent because a TCP/IP error occurred.

Check the settings for the machine and network, and connect them again.
Setting up the Network Environment

Remove the paper from the stack area of the folding unit. (8700 Series only)

Output from a previous job remains in the output area of the Paper Folding Unit-J.

Remove the paper from the output area of the Paper Folding Unit-J.

The waste toner is nearly full. Replacement is not yet needed. (4700 Series only)

The waste toner container is almost full.

You can continue printing for a while, but you should have a new one available so that you can make replacement as soon as it is needed. If you decide to replace the waste toner container at the time when this message is displayed, press the icon at the bottom right of the screen to display a motion video to give the instructions for waste toner container replacement. Follow these instructions to replace the waste toner container.

Replace the waste toner container. (4700 Series only)

The waste toner container is full, so printing is not possible any longer.

Follow the instructions on the screen to replace the waste toner container.

Cannot recall the settings because the function for the button does not exist.

You tried to use a Personal button/Shared button that contains functions not supported by the machine.

The Personal button/Shared button imported from another imageRUNNER ADVANCE series machine may contain functions not supported by your machine. Register this Personal button/Shared button again on your machine.

Cannot recall the settings because the function for the button is disabled. Enable the function, then try again.

The operation could not be performed by pressing the button because the function to use is disabled.

Make the function available for use, and press the button again.

Synchronize Custom Settings: Some settings are restricted.

The client machine was synchronizing custom settings, but the server machine is turned OFF or is not operating normally.

Turn the server machine ON.

If the server machine is operating normally, check that its network cable is connected before checking the network settings.


While this message is being displayed, some settings may not be configured properly due to synchronization data errors. However, after recovery the system can be used without failure.

Synchronize Custom Settings: An error occurred.

An error occurred during synchronization startup.

Confirm that the address of the destination server is correct for the synchronization of custom settings (client).

If the synchronization of custom settings (client) is complete, restart synchronization.

Restart the machine.

If the problem is not resolved even after restarting the machine, check the followings.

1. You can ping the IP address set for the destination

2. The address of the destination server is correctly displayed

Synchronize Custom Settings: Enabling synchronization...

Processing to begin synchronization of custom settings is being performed.

Wait until processing is complete.

Synchronize Custom Settings: Log in again for synchronization.

There is an inconsistency between the synchronization data of the server machine and that of the client machine synchronizing custom settings.

Log out, and then log in again.

Synchronize Custom Settings: Cannot find the server.

The server machine for synchronization of custom settings could not be found using Auto Search.

Confirm that the server machine is turned ON.

If the server machine is operating normally, check that its network cable is connected before checking the network settings.

Confirm the usable conditions for Auto Search.
Starting Setting Synchronization

Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router).

If the synchronization of custom settings (client) is complete, restart synchronization.

Restart the machine.

Synchronize Custom Settings: Server authentication error.

Authentication with the server machine could not be achieved.

Check that the authentication user ID and new password for the synchronization of custom settings (client) are the same as the authentication user ID and password with administrator privileges in the server machine.

If the synchronization of custom settings (client) is complete, restart synchronization.

Restart the machine.

Synchronize Custom Settings: Cannot identify the server.

Multiple server machines for the synchronization of custom settings were found using Auto Search.

Manually specify the server machine or shut down all unnecessary server machines that are currently running so that only one remains.

When specifying the server machine manually

Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router).
Starting Setting Synchronization

When shutting down unnecessary servers that are currently running

Even if the network settings of the server machine include both IPv4 and IPv6, if IPv6 is prioritized and the client machine disables IPv6, the client machine cannot connect via search. Enter the IPv4 address for the destination server address.

If the synchronization of custom settings (client) is complete, restart synchronization and then restart the machine.

Check that covers are closed. (8700 Series / 6700 Series only)

The cover of the optional equipment is open.

Check that the cover of the optional equipment is closed.

Check the covers.

The cover of the optional equipment is open.

Check that the cover of the optional equipment is closed.

An error occurred when auto exporting the audit log.

The data could not be exported because a server error occurred.

Check that the server is functioning normally.

The machine is not connected to the network correctly.

Check the settings of the machine and the network, and try connecting again.

The automatic export settings are incorrect.

Check that the automatic export settings are correct (Exporting Logs Automatically).

Failed to generate Device Signature Key. Set the e-mail address in Communication Settings.

To use device signatures, you must first configure the e-mail address of the machine.

Configure the e-mail address of the machine (Setting E-mail/I-Fax Communication), and then generate a key for device signatures (Generating a Device Signature Certificate).

The function may be stopped. Buttons could not be imported.

You imported buttons that are not supported by your machine.

Check that all the buttons are imported to the machine.

Routing registration failed. Check Static Routing Settings.

There is an entry that routing table registration failed for in the static routing settings.

Check the registered destination address and gateway address, and specify the correct settings.
Setting Static Routing

Remove the original from the platen glass.

A document remains on the platen glass.

Remove the document remaining on the platen glass, then place a new document.

Original scanning area (feeder) is dirty.

The document scanning area of the feeder is dirty.

Clean the document scanning area of the feeder.
Cleaning the Feeder

Original scanning area (thin glass strip) is dirty.

The document scanning area (thin glass strip) is dirty.

Clean the document scanning area of the feeder.
Cleaning the Feeder

Return the originals to their correct order, then press the [Start] key.

Scanning stopped because an unspecified problem occurred in the feeder.

Scan the document again from the first page.

If the message "Originals may have been fed diagonally. Check the following:" is displayed, follow the message to clear the jam. If the original was mistakenly detected as a stapled document, press <Set Sensor of Diagonally Fed Originals to Off Temporarily> and scan the document again from the first page.

Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeds the limit. Settings will be automatically corrected and the originals will be scanned again.)

Scanning was canceled because the data size of the scanned document exceeded the maximum size that the machine can handle.

Scan the document again from the first page. If you still cannot scan the document, you may be able to resolve the problem by decreasing the setting for <Sharpness> or setting <Original Type> to <Text>.

The device is currently being used by another user. Wait a while, and then try to perform the operation again.

You cannot use the device while another user is using the device.

Wait a while, and try again.

The number of search results exceeds the limit. Change search conditions, then try again.

The number of search results for addresses exceeds the limit.

Narrow down the search conditions, and then search again.

Increase the maximum number of addresses to search by <Max Addresses to Search> in <Register LDAP Server>.
Registering the LDAP Server

The search condition includes characters that cannot be used with the selected server.

"\" is used in the search conditions.

Remove "\" from the search conditions, and then search again.

If there is an unequal number of "(" and ")," or "*" is not placed within "( )," the combination of characters used in the search do not constitute acceptable search conditions.

Make sure that the characters for the search conditions form a legitimate combination, and then search again.

Characters other than ASCII Code (0x20 to 0x7E) cannot be used, when <LDAP Server Version and Character Code> is set to <ver.2 (JIS)>.

Omit characters that cannot be used, and then search again.

An error occurred when verifying.

The certificate is invalid.

Register a valid certificate and configure the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication

This CRL is invalid.

The CRL (Certificate Revocation List) is corrupt, or uses an unsupported signature algorithm.

This CRL has expired.

The start date of validity for the CRL (Certificate Revocation List) is set to a future date.

Confirm the start date of validity for the CRL. If it is set to a future date, use the CRL after it becomes valid.
Registering a Certificate Revocation List (CRL)

The date and time of this machine are not set correctly.

Confirm that the date and time of the machine are set correctly.
Setting the Date/Time

This application does not support the security policy function.

The MEAP application you tried to start may not comply with the security policy setting of the machine.

Check the security functions of the application and decide whether or not to use the application.

Cannot register because the algorithm of this key is not supported.

You are trying to register a key and certificate file which uses an unsupported encryption algorithm.

Register a key and certificate file which uses a supported encryption algorithm.
Registering a Key and Certificate
System Specifications

Cannot set as the default key because this key is corrupted or invalid.

The key specified for the machine cannot be set because it is corrupted.

This certificate has been revoked.

The certificate is listed on the CRL (Certificate Revocation List).

Install a new certificate.
Registering a Key and Certificate for Network Communication

This certificate is invalid.

The certificate is invalid.

Register a valid certificate and configure the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication

This certificate has expired.

The certificate has expired.

Confirm the expiration date for the certificate. If it has expired, register a certificate which has not expired.
Registering a Key and Certificate for Network Communication

The date and time of the machine are not set correctly.

Confirm that the date and time of the machine are set correctly.
Setting the Date/Time

Cannot print this job.

The job was canceled because there are too many sheets to staple.

Check the maximum number of sheets of paper that can be stapled together, and execute the job again.

You can specify the procedure to perform when there are too many sheets to staple at once.
<Action When Too Many Sheets to Staple>

The specified application cannot be installed on this device.

The installation could not be performed because the specified application is not an Enhanced System Application.

Specify a different application to install.

No response from the server. Check the settings.

The specified server has a problem such as incorrect settings, the server is not turned ON, or the machine's TCP/IP resources may be low.

Wait for a while, and then specify the server again. If there is still no response from the server, select another server.

Cannot start searching because the server version settings are incorrect. Check the settings.

Server version settings for the LDAP server and the machine are different.

Set <LDAP Server Version and Character Code> to version 2 in <Register LDAP Server> to match the LDAP server.
Registering the LDAP Server

Check the server.

The machine tried to access the destination without using a proxy server.

Check that the settings for the WebDAV server are correct.

Check that the proxy server settings are correct.
Setting a Proxy

Access to the destination was denied.

Check that the settings for the WebDAV server are correct.

The machine tried to access the destination via a proxy server without using TLS encrypted communication.

Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
<Use Divided Chunk Send for WebDAV TX>

The proxy server failed to communicate with the upstream server.

Check that the settings for the WebDAV server or proxy server are correct.

According to the request from the WebDAV client, an HTTP protocol version which is not supported by the WebDAV server was used.

Check that the settings for the WebDAV server are correct.

The disk space on the WebDAV server was insufficient to process the request from the WebDAV client.

Free up sufficient disk space on the WebDAV server.

The appropriate paper size, A4, is not available.

The optimal paper size selected by automatic paper selection is not loaded.

Load paper of the displayed size.

<Paper Source Auto Selection> is set to <Off>.

Manually specify the paper drawer.

Set <Paper Source Auto Selection> to <On> for the paper drawer in which the optimum paper size is loaded.
<Paper Source Auto Selection>

A paper type that cannot be selected by automatic paper selection is loaded.

Manually specify the paper drawer.

Select the <Consider Paper Type> check box for <Paper Source Auto Selection> when copying.
<Paper Source Auto Selection>

Sub line was disconnected due to a subnet mask conflict.

The network addresses of the main line and sub line conflict.

Check the IP address and subnet mask settings of the main line and sub line.
Setting an IP Address

There are too many subdirectories.

You have exceeded the maximum number of subdirectory levels allowed.

You cannot specify the current destination. Specify another destination.

Remove all the output paper.

Paper has accumulated in the output tray.

Remove all paper from the output tray.

Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.

The application cannot be installed because the display area of an applet included in the application exceeds the area that can be displayed on the panel of the machine.

Install an application that includes only applets that fit within the maximum display area of the machine.

The following information is missing in file for the specified application. Check the file. <Missing information>

The application cannot be installed because required information is not included in the file.

The application cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your dealer or service representative to see if there is any [Missing information].

The specified application does not support this device.

The specified application cannot be installed on the machine.

The application can only be installed on certain machine models. Install an application that is supported by the machine.

The contents of the specified file are incorrect or information is missing. Check the file.

The specified file is not a license file.

Check that the specified file is a license file.

There is insufficient information for the specified file.

Check the contents of the file.

Cannot find the specified application. It may have been uninstalled by another user.

The specified application is not installed on the machine.

Click [Back] to return to the original page of the specified operation.

The contents of the specified file may be incorrect.

You specified an incorrect file to register when importing.

Specify the correct file, and import again.

The specified license does not match this device. Specify an installable license.

The specified license file cannot be installed in the machine.

Specify a license file that is compatible with your machine.

The default key is not set. Check TLS Settings.

The key and certificate (TLS server certificate) are not registered.

To use TLS encrypted communication, first register the key to be used.
Configuring the Key and Certificate for TLS

The default key is not set. Check the Key and Certificate List settings in Certificate Settings.

The key and certificate (TLS server certificate) are not registered.

Register a key and certificate in order to perform TLS encrypted communication.
Generating the Key and Certificate for Network Communication
Registering a Key and Certificate

The combination of the allowed version and selected algorithm is inappropriate. Enter settings again.

The selected settings cannot be used together.

Set a valid combination.
Configuring the Key and Certificate for TLS

A wired LAN adapter that cannot be used has been connected.

A USB-LAN adapter that cannot be used with the machine is connected.

For information on the USB-LAN adapters that can be used, contact your dealer or service representative.
Connecting to a Wired LAN for the Sub Line

Could not verify the certificate.

The CA certificate issued by the certification authority could not be found.

The internal storage needs to be replaced. (Call service rep.)

The storage device is damaged or is not attached.

Contact your dealer or service representative.

Could not perform the job because the scanned originals were all blank pages.

The scanned document was determined to contain blank pages only.

If the document does not contain blank pages only, check the setting for skipping blank pages.
Skipping Blank Pages When Printing

Remove the paper from the booklet tray.

Paper remains in the booklet tray.

Remove the remaining paper from the booklet tray. Printing will start automatically.

Cannot connect.

Proxy server authentication failed.

Check that the proxy is set correctly.
Setting a Proxy

Cannot edit/delete the paper because it is being used for other settings in Settings/Registration.

You tried to edit or delete paper that was registered in another setting via <Paper Type Management Settings>.

The paper is registered as "Favorite Paper" in <Register Favorite Paper (Multi-Purpose Tray)> and <Multi-Purpose Tray Defaults>. Cancel the registration.
Registering Frequently Used Paper Size and Type for the Multi-purpose Tray

Check Computer Name in Settings/Registration.

A computer or printer with the same name is registered in the WINS database.

When <WINS Resolution> in <WINS Settings> is set to <On>, do not register a computer or printer with a name already listed in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
Making WINS Settings
<Computer Name/Workgroup Name Settings>

A printer or computer with the same name already exists in the same workgroup as this machine.

Do not register a computer or printer with a name already listed in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
<Computer Name/Workgroup Name Settings>

A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge. (4700 Series only)

The color of the inserted toner cartridge may be incorrect.

Make sure to check the status of the inserted toner cartridge, which is displayed in the area within the frame.

(Items shown on the screen may differ depending on your model and options.)

To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.

To replace the toner cartridge, press <Cancel>.

If you are not sure about the remedies, contact your dealer or service representative from which you purchased the toner cartridge.

Cannot change the settings because the selected key is being used.

The key and certificate you are trying to delete are being used for TLS encrypted communication or used for the Restrict Receiving for Each Function mode in device information distribution.

Cancel all TLS settings and TLS encrypted communication. Set all settings for <Restrict Receiving for Each Function> to <On>.
<Device Information Distribution Settings>

Cannot find the selected server. Check the settings.

If <Authentication Information> is set to <Use (Security Auth.)> for the LDAP server settings, the machine cannot determine the host name.

Check that <DNS Settings> is set correctly.
<DNS Settings>

Check whether the settings are correct on the DNS server.

The IP address cannot be determined.

Check that the DNS settings are correct.
<DNS Settings>

Check whether the settings are correct on the DNS server.

Cannot connect to the selected server. Check the settings.

The machine cannot connect to the IP address/port.

Check that the Server Address and Port Number are set correctly in <Register LDAP Server>.
Registering the LDAP Server

Check whether the LDAP server is operating normally.

If <Authentication Information> is set to <Use (Security Auth.)> for the LDAP server settings, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

Check that the IP Gateway Address Settings are correct in <TCP/IP Settings>.
Setting an IPv4 Address

The setting item specified from Settings Menu cannot currently be used. Contact the system manager.

The selected settings menu cannot be changed or is not available.

Contact your system administrator.

The selected button may be unavailable. Contact the system manager.

The selected user does not exist.

"Administrator" has been disabled.

Select a user with administrator privileges.

Could not send.

An error occurred in the WebDAV server or proxy server.

Check the settings for the WebDAV server or proxy server.

External access to the target files or directories was denied.

Check that the settings for the WebDAV server are correct.

Check that the destination is set correctly.
Registering Destinations
Accessing the Advanced Box from a Computer

The WebDAV server is busy because of heavy access.

Send again later.

Sending files in chunks is not allowed.

Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
<Use Divided Chunk Send for WebDAV TX>

The size of the sent data is too large.

Reduce the data size and send again.

The specified URI (host name and folder path specified as the recipient address) is too long.

Check the full path for the HTTP server entered in <Host Name> and the WebDAV folder path entered in <Folder Path> as the recipient address.
Registering Destinations
Basic Operations for Scanning Originals

Session timed out. Wait a moment, then try to access the database again.

The session has timed out.

Wait a while, and access again. If the session continues to time out, restart the machine.

Cannot complete searching due to timeout. Check the settings.

The search could not be completed within the time specified under <Search Timeout>.

Increase the time setting for <Search Timeout> in <Register LDAP Server>.
Registering the LDAP Server

Could not execute because the file contains unsupported data.

The page cannot be generated due to incorrect content.

Try printing again using data in a format compatible with the machine.

Direct Connection: Ended due to an error.

Failed to connect to the mobile device, or no data was sent or received between the machine and the connected mobile device for a certain period of time.

Check the connection between the machine and the mobile device.

Direct Connection: Ended because no other device could be found.

Cannot find a mobile device capable of connection.

Adjusting gradation... Wait a moment.

The machine is performing automatic adjustment.

Wait a few moments. When the adjustment is complete, printing will automatically resume.

Could not access the database. Restart the device.

Failed to access the database. The user database might be damaged.

Restart the machine.

Digital Sig. Cert. Access Error

Access to the user certificate was denied when sending a file with a user signature.

Check the contents of the user certificate registered in the machine.
Registering a User Signature Certificate

Access to the device certificate was denied when sending a file with a device signature.

Check the contents of the device certificate registered in the machine.
Generating a Device Signature Certificate

Certificate Expiration Date Error

The certificate has expired.

Confirm the expiration date for the certificate.

Cannot log in because multiple users are registered under the same user name. Contact the system manager.

The user name could not be distinguished because user names are set to be not case-sensitive.

Change the settings to make user names case-sensitive, or register another user name.

Cannot register any new buttons because the number of registered buttons has reached the limit. Buttons already registered can be overwritten.

The button cannot be registered because it exceeds the maximum number of buttons that can be registered.

Overwrite existing buttons or delete any unnecessary buttons, and register again.
Customizing the <Home> Screen

Cannot import because the number of buttons for registration has exceeded the upper limit.

You tried to register more than the maximum number of Personal buttons/Shared buttons that can be registered when importing.

Delete any unnecessary buttons, and import again.

Could not register because the number of registered users has reached the limit.

Cannot register the user because the number of users has exceeded the upper limit.

Delete any unnecessary users.

Could not retrieve the device information details. Do you want to register the device as a destination?

When registering a client machine to which to distribute the device information, the machine cannot communicate properly with the client machine.

Confirm whether the client machine is turned ON.

Check the settings for the client machine and network, and connect them again. Setting up the Network Environment

Configure the key and certificate for TLS on the client machine. Configuring the Key and Certificate for TLS

Set any of the settings in <Restrict Receiving for Each Function> to <Off> on the client machine. <Device Information Distribution Settings>

Set <Use HTTP> to <On> on the client machine. <Use HTTP>


If you select <Yes> for the above message, the client machine is registered with <Distributable Settings> in <Details> left blank, but the device information cannot be distributed.

Replace the toner cartridge.

The toner in the toner cartridge has run out.

Pressing the icon displayed at the bottom right of the screen displays a motion video to give the instructions for toner cartridge replacement. Follow these instructions to replace the toner cartridge.
Procedure for Replacing the Toner Cartridge

(Items shown on the screen may differ depending on your model and options.)


When toner has run out completely, it is not necessary to press the icon on the lower-right corner of the screen. The toner cartridge replacement screen is automatically displayed, which allows you to perform the replacement procedure in accordance with the instructions given by motion video.

Cannot recognize the toner cartridge. Pull out the toner cartridge, then insert it again or information about remaining toner won't be detected properly. (4700 Series only)

The toner cartridge may not be correctly inserted, the toner cartridge may have been damaged, or a toner cartridge with the wrong model number may be inserted.

Reinsert the toner cartridge. Make sure to check the status of the inserted container, which is displayed in the area within the frame. For instructions on checking the model number of the toner cartridge, see Consumables.

To continue using the toner cartridge, press <Close> or <I Agree>. If you select this option, the operation of the machine is not guaranteed.

To replace the toner cartridge, press <Cancel>.

If you are not sure about the remedies, contact your dealer or service representative from which you purchased the toner cartridge.

Cleaning the drum... Wait a moment. (8700 Series / 6700 Series only)

The machine is cleaning its drum.

Wait a few moments. When cleaning is complete, printing will automatically resume.

Empty the trim waste tray. (8700 Series only)

The trim waste tray of the Booklet Trimmer-F is full.

Remove the trim waste from the trim waste tray. For more information, see the Booklet Trimmer-F instruction manual.

The trim waste tray of the inner booklet trimmer is full.

Remove the trim waste from the trim waste tray of the inner booklet trimmer.
Main Unit Maintenance

Insert the trim waste tray. (8700 Series only)

The trim waste tray of the inner booklet trimmer is not inserted.

Insert the trim waste tray of the inner booklet trimmer.

Remove the paper from the stack area of the trimmer. (8700 Series only)

Paper remains in the output tray of the Booklet Trimmer-F.

Remove the paper from the output tray of the Booklet Trimmer-F. For more information, see the Booklet Trimmer-F instruction manual.

The front cover of the trimmer is open. (8700 Series only)

The front cover of the Booklet Trimmer-F is open.

Check that the front cover of the Booklet Trimmer-F is closed. For more information, see the Booklet Trimmer-F instruction manual.

Load staples into the saddle stitch unit.

There are no staples in the staple case in the finisher's saddle stitch unit.

Replenish the staples (replace the staple case).
Main Unit Maintenance

The entered PIN is incorrect.

An incorrect PIN was entered.

Enter the correct PIN.

If you do not know the correct PIN, contact the Administrator.

The authentication server is not running. Contact the system manager.

The LAN cable is not connected.

Connect the LAN cable.

The Active Directory server is not running.

Start the Active Directory server.

The Active Directory KDC (Key Distribution Center) service has stopped.

Follow the procedure below to check the service.

1. Start the "Service" management tool on the Active Directory server.

2. Check whether the Active Directory server is operating normally.

Communication with the Active Directory*server is blocked by the firewall.

Stop blocking the default port 88.

* If Active Directory is set as the login destination, communication is normally performed with the UDP protocol using port 88, but the data may be processed with the TCP protocol if it exceeds a certain size.

Cannot find the authentication server. Contact the system manager.

The LAN cable is not connected.

Connect the LAN cable.

The primary/secondary DNS server settings in the machine are incorrect or not specified.

Check the DNS server settings of the machine, and specify the correct values.

The DNS server specified in the machine is not running, or the service has been stopped.

Follow the procedure below to check the status and settings for the DNS server.

1. Check that the DNS server specified on the machine is running.

2. Start the "Service" management tool on the DNS server.

3. Confirm the status of the DNS Server. If 'Started' is not displayed under [Status], right-click [DNS Server] → select [Start].

The host record is not on the DNS server or is incorrect.

Check whether the host record is on the DNS server. Also confirm that the forwarding settings are correct.

No password is set on the authentication server side. Contact the system manager.

An appropriate password was not set on the server side when configuring or upgrading Active Directory.

Reset the password of the corresponding account, and specify the settings again.

Cannot log in because anonymous access to the authentication server is not allowed. Contact the system manager.

Anonymous access is not allowed on the LDAP server.

On the information input screen of the LDAP server, select <Use authentication information>, and then specify the user name and password according to what is registered in the LDAP server.
Registering Server Information

The account information necessary to log in to the authentication server is invalid. Contact the system manager.

The user name or password is not set correctly.

Confirm the authentication user ID and password, and whether the user has administrator privileges.

The attributes specified in the server settings are not set correctly.

Confirm that the attributes are correct. Also, make sure that the fields (attribute names) do not contain invalid values.
Registering Server Information

The administrator account information specified in the server settings is not set correctly. Alternatively, the user could not log in as an administrator.

Specify the correct administrator account information.

The information for the server settings is insufficient.

Confirm that the attributes necessary for logging in are set correctly.
Registering Server Information

A competing IP address was found on the network.

The IPv4 address set for this machine already exists on the network.

Change the IP address of this machine to one that is not being used by any other devices.
Setting an IPv4 Address

An IP address conflict was detected on the network (Main Line).

The IPv4 address set for the main line of the machine already exists on the same network as the machine.

Change the IP address of the main line of the machine so that it does not conflict with the IP address of another device.
Setting an IPv4 Address

An IP address conflict was detected on the network (Sub Line).

The IPv4 address set for the sub line of the machine already exists on the same network as the machine.

Change the IP address of the sub line of the machine so that it does not conflict with the IP address of another device.
Setting the IPv4 Address of the Sub Line

Could not perform the operation because a network error occurred.

Writing from outside the network is prohibited.

Set <Prohibit Writing from External> to <Off> for the destination.

You tried to store data directly in the Shared Space or Personal Space.

You cannot store data directly in the Shared Space (share) or Personal Space (users) of the Advanced Box. Store the file in a folder inside either of the spaces.

The full pathname (file/folder names indicating the store location) is too long.

Shorten the folder and file names so that the full pathname, including"/share" and "/users," does not exceed 256 characters in length, or change the store location.

The files/folders cannot be stored because the number of the files/folders exceeds the storage capacity.

Delete unnecessary files to reduce the files to less than 100,000, the maximum capacity of the Advanced Box, or 1,000, the maximum capacity of a folder, or change the store location.

There is not enough storage device space to store data.

Delete unnecessary files or change the store location.

Check the network connection.

The machine and cable are not properly connected.

Check that the LAN cable is connected properly. If you reconnected the cable, restart the machine.
Connecting to a Wired LAN

The machine is not connected to a network.

If you are using the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.
<Confirm Network Connection Setting Changes>

Check the network connection. (Main Line)

The machine and the LAN cable of the main line are not connected correctly.

Check that the LAN cable is connected properly. If you reconnected the cable, restart the machine.
Connecting to a Wired LAN

The machine is not connected to a network.

If you are using the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.
<Confirm Network Connection Setting Changes>

Check the network connection. (Sub Line)

The machine and the LAN cable of the sub line are not connected correctly.

Check that the LAN cable is connected properly. If you reconnected the cable, restart the machine.
Front Side

The machine is not connected to a network.

If you are using the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.
<Confirm Network Connection Setting Changes>

Eco (Staple-Free) is currently unavailable.

The eco (staple-free) staple unit is damaged.

Contact your dealer or service representative.

The job was canceled because features that cannot be used at the same time as Eco (Staple-Free) are set. Change the settings, then try again. Changing the staple position or paper type may allow Eco (Staple-Free) to be used.

The staple position may be restricted depending on the paper type.

Set the staple position to <Top Left> or <Bottom Right>.

Change the paper type.

Check the staple waste tray. (8700 Series only)

The staple waste tray in the finisher's stapler unit is full or almost full.

Empty the staple waste tray.
Main Unit Maintenance

Check the punch waste tray.

The punch waste tray in the finisher is full.

Empty the punch waste tray.
Main Unit Maintenance

Insert the punch cartridge. (8700 Series only)

The punch cartridge of the Multi Function Professional Puncher-B is not inserted.

Insert the punch cartridge of the Multi Function Professional Puncher-B. For more information, see the instruction manual for the Multi Function Professional Puncher-B.

Insert the punch waste tray. (8700 Series only)

The punch waste tray of the Multi Function Professional Puncher-B is not inserted.

Insert the punch waste tray of the Multi Function Professional Puncher-B. For more information, see the instruction manual for the Multi Function Professional Puncher-B.

Empty the punch waste tray. (8700 Series only)

The punch waste tray of the Multi Function Professional Puncher-B is full.

Remove the punch waste in the punch waste tray of the Multi Function Professional Puncher-B. For more information, see the instruction manual for the Multi Function Professional Puncher-B.

Scanning was canceled because the originals were not correctly fed.

A paper jam occurred in the feeder because multiple originals were fed together.

Remove the originals from the feeder, and place them again.

A paper jam occurred in the feeder because an invalid type of original was fed.

Remove the invalid original (Placing Originals), and place an appropriate type of original.

Remove the jammed originals from the feeder and any originals left in the feeder tray, then place them back in the feeder tray and press the [Start] key.

Scanning was canceled because the original is jammed in the feeder.

You need to restart the scanning with the sheet jammed in the feeder. Put together the unscanned sheets of original neatly, reload them in the feeder, and then press

(Start).

Remove the original from the feeder.

A function that cannot scan documents placed in the feeder was used.

Remove the document from the feeder and place it on the platen glass.

The alignment function of the finisher needs to be checked. Contact your service representative. Printing is still possible. (8700 Series / 4700 Series only)

The alignment function of the finisher is malfunctioning.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

Select a tray for outputting paper other than the tray that has the malfunction.
<Output Tray Settings>

The finisher output trays cannot move up or down.

The output tray of the finisher is not operational.

Remove any objects that may be obstructing the operation of the output tray.

Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed and contact your dealer or service representative.

The front cover of the finisher is open.

Check that the front cover of the Staple Finisher or Booklet Finisher is closed.

Cannot register any more forms.

The maximum number of registered image forms for the Superimpose Image mode has been reached.

Delete any unnecessary image forms and try registering again.

Performing multiple jobs...

Multiple jobs such as print jobs or scan jobs are being performed while performing the scan operation.

Wait a few moments for the machine to resume the scan operation.

Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.

Department ID Management was enabled without assigning Department IDs to users when using user authentication.

If you are a general user, ask the Administrator to assign you a Department ID.

If you are a user with Administrator privileges, ask the Administrator in charge of Department ID Management to assign you a Department ID. If no users with Administrator privileges are able to log in, contact your dealer or service representative.

PDL Invalid DLG Input

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL DLG Rendering Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL DLG Unknown Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL DLG Memory Full

There is not enough work memory for system data processing (primarily figure processing and text processing).

Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.

PDL DLG Mem. Alloc. Err

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL GL Orig. Pt Unknown

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL GL Coord.Result

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL Invalid GL Input

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL GL Range Check

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL GL Memory Full

There is not enough work memory for system data processing (primarily figure processing and text processing).

Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.

PDL GL Mem. Alloc. Err

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL IMG Refer. Data Err

The TIFF or JPEG data contains data that cannot be processed by this machine.

After canceling printing (Canceling Printing), initialize the printer to increase the memory space and print again. Note that all data in the machine's memory is deleted when the initialization is performed. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

PDL IMG Initial. Err

There is not enough memory to print TIFF or JPEG data.

PDL IMG Process. Error

An error occurred while processing TIFF or JPEG data.

After canceling printing (Canceling Printing), initialize the printer and print again. Note that all data in the machine's memory is deleted when the initialization is performed. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.

PDL IMG Invalid Data

There is data in the TIFF or JPEG images that cannot be processed by the machine.

After canceling printing (Canceling Printing), check the TIFF or JPEG data.

PDL IMG Work Memory Full

There is not enough memory necessary to process TIFF or JPEG images.

PDL nn Rendering Error (Where "nn" is a module name)

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL PDF Error

PDF data that cannot be processed by the machine was sent.

After canceling printing (Canceling Printing), optimize the PDF using Adobe Acrobat, and try printing again.

After canceling printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.

If the above-mentioned remedies do not solve the problem, make a note of the message and contact your dealer or service representative.

PDL PDF Data Decode Err

The password you entered to print the PDF file is incorrect.

Enter the correct password and print the data again.

The security settings in the PDF file do not allow printing.

Change the setting to allow printing with an application that can edit PDF files.

The policy server cannot be accessed from a PDF linked to the policy server.

Confirm whether the policy server is turned ON.

Check that the machine, policy server, and network are working properly.

PDL PDF Memory Full

The machine's memory space allocated for PDF data is full and printing cannot proceed.

After canceling printing (Canceling Printing), optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to a lower level, and print again.

After canceling printing (Canceling Printing), divide the data into several sections by dividing the pages, and print the sections separately using Adobe Acrobat.

After canceling printing (Canceling Printing), open the PDF file in the application and print again using the printer driver.

PDL RIP Process. Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL XPS Error

An undefined error occurred.

Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.

PDL XPS Initialize Error

An unknown error such as not being able to retrieve memory during initialization occurred.

Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.

PDL XPS Rendering Error

An error occurred in the rendering system.

Restart the machine and try again. If the message is displayed again, write down the message and contact your dealer or service representative.

PDL Image Comp. Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL Rendering Timeout

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL Data Transfer Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

PDL Reg. Access Error

A malfunction occurred and the printer cannot operate normally.

Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your dealer or service representative.

Cannot recall the button settings because other operations are being performed.

<Personal>/<Shared> cannot be recalled while the machine is processing another operation.

After the other operation finishes, use the <Personal>/<Shared> again.

Register to Home will be canceled and you will be returned to the function screen because you do not have permission to register buttons. Log in as an administrator, then try again.

Registration of Personal buttons/Shared buttons is restricted by user authentication.

Check the following settings.

Customizing the <Home> Screen

Load staples into the stapler unit.

There are no staples in the staple case in the finisher's stapler unit.

Replenish the staples (replace the staple case).
Main Unit Maintenance

The password does not meet the policy requirements. Change the password.

The entered password violates the password policy.

Enter a password that complies with the password policy. If you do not know the password policy, consult your system administrator.

Timer settings for this device and the authentication server may not be synchronized. Contact the system manager.

The date and time settings of the machine and the authentication server are different.

Synchronize the date and time settings of the machine and the authentication server.

Wireless LAN communication error. Turn main power OFF and ON.

A malfunction occurred when setting the wireless LAN connection.

Wireless LAN comm. error. Check Wireless LAN Information.

A malfunction occurred when setting the wireless LAN connection.

Check the wireless LAN settings.
Check the settings and information of the wireless LAN

Cannot send because the memory is full. Wait a moment, then try again.

The document could not be sent because there was insufficient memory available.

Lower the resolution and send the document again.

Delete unnecessary documents from the memory to make more memory available.
Printing Documents in the Memory RX Inbox
Working with Files and Folders in Other Devices

If this message is displayed frequently, contact your dealer or service representative.

Could not perform the operation because the memory is full.

While scanning and storing, the memory became full and scanning was canceled.

Press <OK> to return to the Basic Features screen. Delete unnecessary data to increase the memory space and scan the document again.

Scanning will be canceled because the memory is full. Do you want to print the scanned pages?

While copying, the memory became full and scanning was stopped.

If you press <Yes>, the scanned pages are copied. After the copy job finishes, scan the rest of the pages of the document.

Scanning will be canceled because the memory is full. Wait a moment, then try again.

While copying, the memory became full and scanning was stopped.

Press <OK> to return to the Basic Features screen. After the current copy job finishes, scan the rest of the pages of the document.

Scanning will be canceled because the memory is full. Do you want to send the scanned pages?

While sending a fax or scanning and storing, the memory became full and scanning was canceled.

If you press <Yes>, the scanned pages are sent. After the send job finishes, scan the rest of the pages of the document.

Scanning will be canceled because the memory is full. Do you want to store the scanned pages?

While scanning and storing, the memory became full and scanning was canceled.

If you press <Yes>, the scanned pages are stored. After the store job finishes, scan the rest of the pages of the document.

The amount of data stored for registered users has reached the limit. You can perform operations, but no data (job setting logs, personal settings content, etc.) can be stored this time. To be able to store data from the next time you log in, unnecessary data must be deleted from other users. Contact the system manager or refer to the manual for details.

The user setting information could not be saved because the maximum number of users who can be registered was exceeded.

To save new user setting information, delete any unnecessary user setting information.
Deleting User Setting Information

If you are not using the Personalization function, delete user setting information, and then set <Enable Use of Personal Settings> (<Enable Use of Personal Settings>) to <Off>.

You can specify settings to automatically delete old user setting information if the number of users who can be registered is exceeded.
<Action When Maximum Number of Users Exceeded>

Register to Home will be canceled because you are not logged in. Return to the function screen, log in, then try again.

Registration of Shared buttons is restricted by user authentication.

Check the user name, password, or settings.

The user name or password is incorrect when setting authentication information for the LDAP server.

Check the user name and password in <Register LDAP Server>.
Registering the LDAP Server

The domain name is incorrect when setting authentication information for the LDAP server.

Check that the domain name in <Register LDAP Server> is set correctly.
Registering the LDAP Server

Load paper.

The paper source is out of paper.

Load paper in the paper source indicated on the touch panel display.
Loading Paper

The position of the slide guide is not correct.

Adjust the slide guides to match the size of the paper. If the edges of the paper are not straight, paper may stick together when it is fed, or a paper jam may occur. You may be able to reduce the effect of this problem by changing the paper orientation and loading it again.
Specifying Paper Size and Type

The paper settings do not match the paper that is loaded.

Press

(Status Monitor)

<Consumables/Others> to check the paper settings. If the paper settings do not match the paper that is loaded, change the settings so that they match. The paper loaded in the paper deck/drawer and multi-purpose tray can be set in

(Settings/Registration)

<Paper Settings>. If you are using the multi-purpose tray, remove the loaded paper and specify the paper settings.
Specifying Paper Size and Type

The paper settings in the printer driver or application differ from the paper that is loaded.

Check the paper settings on the [Printing Preferences] sheet of the printer driver, and match them with the paper that is loaded.

Scanning was canceled because the data size of the scanned original exceeds the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.

Scanning was canceled because the data size of the scanned document exceeded the maximum size that the machine can handle.

You may be able to resolve the problem by decreasing the setting for <Sharpness> or setting <Original Type> to <Text>.

Some applications require license confirmation.

The license file of a MEAP application will expire soon.

Add a license file.

Information set by the currently logged-in user will not be stored.

The user setting information cannot be saved because the maximum number of users who can be registered was exceeded.

To save new user setting information, delete any unnecessary user setting information.
Deleting User Setting Information

You can specify settings to automatically delete old user setting information if the number of users who can be registered is exceeded.
<Action When Maximum Number of Users Exceeded>

Login failed. Anonymous access to the authentication server is not allowed. Contact the system manager.

Anonymous access is not allowed on the LDAP server.

On the setting screen for the LDAP server information, select the [Use authentication information] check box and specify the user name or password again so that it matches the settings on the LDAP server side.
Registering Server Information

Login failed. The account information necessary to log in to the authentication server is invalid. Contact the system manager.

The user name or password setting is incorrect.

On the setting screen for the LDAP server information, specify the settings so that they match those specified on the LDAP server side.
Registering Server Information

Cannot log in. Check the login destination.

The login destination information entered on the mobile device side is incorrect.

Confirm that you have specified the correct login destination, and then log in again.

Cannot store the password because the number of passwords stored for each user has reached the limit.

The password cannot be stored because the number of stored passwords for the login user exceeded the maximum number.

Erase unnecessary passwords.

If a six-digit number is displayed when you are logging in

If an error occurs when you are logging in, a six-digit number may be displayed below the message. Take the necessary measure depending on the six-digit number displayed.

310001

Communication with the authentication server failed.

Check the network cables from the machine and the domain controller (Active Directory).

Check whether the domain controller is down.

Check whether name resolution is working correctly with the DNS server set for the machine on the domain controller.

Try again after augmenting the current value of [Period Until Timeout:] in the Active Directory settings.

310002

When [Use access mode within sites] is enabled on the machine, the site information of Active Directory is not set correctly.

Check whether the site setting on Active Directory is valid.

310003

The network environment is not yet ready.

Check again after a while.

Check whether name resolution to the specified domain name is working correctly (the address can be identified) with the DNS server set for the machine, and then make adjustments as necessary.

The DNS server set for the machine cannot be found, or it is currently unable to communicate. Check the configuration and the communication environment.

322000

A server error has occurred during Kerberos authentication.

In Active Directory, clear the check box for [Do not require Kerberos preauthentication], which is an account option for the logged-in user account. Alternatively, check whether Active Directory is used properly.

322006

The objective user does not exist on the authentication server.

Check whether the authentication user or search user exists on the domain controller to authenticate.

322012

In Active Directory, the check box for [Smart card is required for interactive logon], which is an account option for the logged-in user account, is selected.

In Active Directory, clear the check box for [Smart card is required for interactive logon], which is an account option for the logged-in user account. After clearing the check box, be sure to reset the password. When resetting the password, you can use the same password instead of a new one.

322014

The password or the encryption method for Kerberos authentication is not set correctly.

Reset the password for the authentication user or search user. For more information, see Cannot log in to Active Directory.

Check whether the encryption method for Kerberos authentication is set to a method (AES128-bit encryption and DES) supported by User Authentication.

322018

The validity period of the account has expired.

Check the validity period of the account in question.

322023

The validity period of the password has expired.

Change the password.

In Active Directory, check the setting of the account options for the logged-in user account.

322024

The user name or password is wrong when keyboard authentication is performed.

Check the password of the authentication user or search user.

322029

The attempt to communicate with the writable domain controller failed.

Check the network cable from the writable domain controller.

Check whether the writable domain controller is down.

Check whether name resolution is working correctly with the DNS server on the writable domain controller.

Try again after augmenting the current value of [Period Until Timeout:] in the Active Directory settings.

322037

The date and time settings are not identical between the machine and the authentication server.

Ensure that the date and time settings are identical between the machine and the authentication server.

322xxx

A Kerberos authentication error.

A Kerberos error code is displayed in place of xxx.

323000

An error has occurred during LDAP server authentication.

Check whether Active Directory or LDAP service is used properly.

323008

An LDAP server authentication error has occurred in relation to TLS/non-TLS communication.

Check the communication settings (TLS/non-TLS) of the server.

Check whether the communication settings on the device side are identical to those on the server side.

323048

You are attempting to log in as an anonymous user for LDAP server authentication.

Check whether the LDAP service setting permits anonymous user authentication.

323049/323053

The user information for LDAP server authentication is not set correctly.

Check the user name and password of the authentication user or search user.

Check whether the authentication user or search user is invalid, whether their validity period has expired, and whether they are account-locked.

323xxx

An LDAP server authentication (LDAPBind) error.

An LDAPBind error code is displayed in place of xxx.

324000

An error has occurred during LDAP server search.

Check whether Active Directory or LDAP service is used properly.

324xxx

LDAP server search (LDAPSearch) error.

An LDAPSearch error code is displayed in place of xxx.

325000

An error has occurred during LDAP server authentication.

Check whether Active Directory or LDAP service is used properly.

325010

You have attempted to perform registration to a read-only domain controller.

If the domain controller configured in Active Directory is of the read-only type, no user information editing functions (registering/deleting cards, changing PIN) are available. To use the user information registration function, configure a writable domain controller.

325050

The search user set in the Administrator settings page does not have update authority (write access).

Check whether the search user is granted write access to the user attribute that you are going to modify.

325067

You are attempting to modify an attribute of a Relative Distinguished Name (RDN) such as cn attribute.

You are attempting to modify an attribute of a Relative Distinguished Name (RDN) such as cn attribute. The information of such attribute cannot be modified, so specify another attribute.

325xxx

An LDAP server update error.

An LDAPModify error code is displayed in place of xxx.

331000

User authentication failed.

Check the user name and password. If the user name and password are correct, contact your system manager.

331001

The user name has not been entered.

Enter the user name.

331002

Cannot find the user.

Check the user name and password. If the user name and password are correct, contact your system manager. The user may not exist on the LDAP server, or the search user may not have read access to attribute information of the relevant account.

331003

You are using a card that is not registered on the authentication server.

Check whether you are using a valid card.

331004

Card information is double registered on the authentication server.

Contact your system manager.

331005

The validity period of the logged-in user has expired.

Contact your system manager.

331006

The validity value of the card and that on the authentication server are different from each other.

Check whether you are using a valid card. If you are using a valid card, contact your system manager.

331007

A validity value outside the range is set on the authentication server.

Check whether the server is operated with the correct attribute of validity value.

331008

The account of the logged-in user is locked out.

Contact your system manager.

331009

The user ID of the account you are using to log in to the machine is invalid. Or the Active Directory settings may not be correct.

Check whether all of the required attributes are set correctly.

In Active Directory, clear the check box for [Do not require Kerberos preauthentication], which is an account option for the logged-in user account.

331010

To perform authentication for a specific function, you have attempted to log in as a user who is not permitted to use that function.

Contact your system manager.

331011

Check which functions the logged-in user is able to use.

331012

The PIN of the logged-in user is invalid.

Enter the PIN again.

331013

The account of the logged-in user is invalid.

Contact your system manager.

332000

User information updating failed.

Updating the user information failed. Check whether the user information you used for updating is valid and whether invalid information is not specified for updating.

332001

Already registered card information.

The card of the logged-in user is already registered. Check whether you are using a valid card. Or contact your system manager.

332002

An invalid attribute was specified for user information updating.

When card information editing functions are used, it is not permitted to make registration with sAMAccountName or userPrincipalName attribute in the Active Directory settings. One solution is to use other attribute.

332003

An invalid login name was specified for user information updating.

It is not permitted to register the name of the logged-in user (login name). Check the user name and contact your system manager.

332004

An invalid display name was specified for user information updating.

It is not permitted to register the display name of the logged-in user. Check the display name attribute value on the server being referred to, and contact your system manager.

332005

An invalid domain name was specified for user information updating.

It is not permitted to register the domain name for the logged-in user. Check the domain name you have selected and contact your system manager.

332006

An invalid email address was specified for user information updating.

It is not permitted to register the email address of the logged-in user. Check the email address attribute value on the server being referred to, and contact your system manager.

332007

An invalid role was specified for user information updating.

Check the attribute value for determining the privileges on the side of the server being referred to, and contact your system manager.

332008

The maximum registerable number of users was exceeded during user information updating.

Contact your system manager.