Clearing Paper Jams

If a paper jam occurs, a message, the location of the paper jam, and the procedure for clearing it are displayed on the screen. If you do not know how to clear the paper jam from viewing the screen, see Paper Jam Locations to clear the paper jam. For information on cautions when clearing paper jams, see "Important Safety Instructions" in the FAQ Guide.
When all paper jams have been cleared, immediately remove your hands from the machine and optional equipment so that your clothing and hands do not get caught in the rollers.
Cautions when clearing paper jams
When clearing paper jams, do not turn the power OFF. Data being printed is erased when you turn the power OFF.
Take particular care when a fax is being received.
When the paper gets torn, be sure to remove all of it so that no pieces remain.
Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may damage parts of the machine.
If you cannot remove the paper, contact your local authorized Canon dealer.
When a paper jam occurs during printing with the Staple mode set, the set of sheets being printed will not be stapled. Stapling will be applied to the next and following sets of printouts.

If Paper Jams Frequently Occur

Paper Jam Locations

For information on the paper jam locations and the method for clearing paper jams, see the following diagram and references.
Inside the main unit Paper Jams in the Main Unit
Finisher (imageRUNNER ADVANCE DX C478iZ) Paper Jams in the Finisher (imageRUNNER ADVANCE DX C478iZ)
Paper may not actually be jammed in the location you check. Even in this case, follow the instructions on the screen to check all the locations.
The screen indicating that there is a paper jam is repeatedly displayed until you clear the paper jam.
If you press <Close> on the screen indicating that there is a paper jam, you may be able to continue to perform operations and specify settings without immediately removing the paper jam.
Do not remove paper from a location other than that displayed as a paper jam location on the screen. This may cause paper jams in other locations or missing pages in output documents.
When labels are loaded in the paper drawer, glue on the labels may stick to the paper guides. If you load paper in the paper drawer with glue sticking to the paper guides, it may cause paper jams. Check the paper guides, and if you find glue residue, wipe it out.