Paper Jams in the Main Unit

Check the paper jam location on the screen, and follow the procedure below to remove the paper.


The fixing assembly and its surroundings inside the printer are hot while you are using the printer. Make sure the fixing assembly is completely cool before removing the jammed paper. Touching the fixing assembly when it is still hot may result in burns.


In the following cases, contact your local authorized Canon dealer. You cannot complete the procedure because paper is entangled around the fixing assembly and cannot be removed. You can see the paper jammed inside the fixing assembly but it cannot be removed.


Confirm before handling Close any covers that are open. If you are using the imageRUNNER ADVANCE DX C478iZ, first check whether paper is jammed in the finisher. Paper Jams in the Finisher (imageRUNNER ADVANCE DX C478iZ)

Open the right cover of the main unit.

Check whether paper is jammed in the output tray of the main unit.

If paper is jammed, gently pull it out in the direction of the arrow.

Check whether paper is jammed in the fixing assembly.

	Remove the fixing assembly and place it on a flat surface. Hold the light blue part of the fixing assembly with fingers of both hands, and pull it out horizontally.
	Open the guide of the fixing assembly. If paper is jammed, gently pull it out in the direction of the arrow. If the paper is partly out from the lower side (entry side) of the fixing assembly, gently pull out the paper in the downward direction.
	Close the guide of the fixing assembly.

Check whether paper is jammed in the area where the fixing assembly was removed.

If paper is jammed, gently pull it out in the direction of the arrow.

Return the fixing assembly back into position.

Hold the light blue part of the fixing assembly with fingers of both hands, position the fixing assembly horizontally to align it with the frame, and push it in until a click is heard.