Types of Data Sent

This section describes the types of data sent from this software to the Remote Monitoring Server.

NOTE
For non-Canon devices that support standard MIB, only the data in service mode counters and status (alert) changes that can be retrieved is sent.

Periodic Sending

The following information is sent according to the sending schedule retrieved from the Remote Monitoring Server.

The following information is retrieved every eight hours.

Data type	Description
Billing counters	Includes information on the service mode counters, all resource counters, and department counters. Service mode counters*1 are also retrieved at the time of event notification, in addition to periodic retrieval.
Mode counters	The usage counts for each mode.
Part counters	The information for each part.
Environment log/condition log	The log for the device internal temperature, humidity, and fixing unit (roller) surface temperature. The environment log is not retrieved from models that support the condition log.
Firmware information	The firmware change information.

*1 All resource counters are only retrieved from devices that support all resource counters.

The following information is sent when an event is detected and when periodically retrieving log information every five minutes.

Data	Description
Service call log	The information on service calls that have occurred.
Alarm log	The information on level 2 and level 3 alarms that have occurred.
Jam log	The information on jams (paper jams) that have occurred.

Data	Description
Status (alert) changes	The alert information for status changes.

Data	Description
IP-MAC mismatch notification	The information on mismatches that occur when the registered IP address and MAC address do not match.
IP-serial mismatch notification	The information on mismatches that occur when the registered IP address and serial number do not match.