Cannot Save Scanned Data to a Shared Folder

Use the following steps to check the status of the shared folder of the store location and the machine:

Step 1: Checking the Occurrence of the Problem

Check using the following in the order below:
Does the Problem Occur with All Shared Folders?
If so, check the network status and settings of the machine. If the machine is not connected to a network, reconfigure the network settings.
Checking the Network Status and Settings
Setting Up the Network
Are You Saving Scanned Data to the Shared Folder for the First Time?
If so, register the information for accessing the shared folder to the Address Book of the machine. Preparing to Save Scanned Data to a Shared Folder

Step 2: Checking the Status of the Computer with the Shared Folder

Did You Change the Password of the Computer with the Shared Folder?
If so, change the password used to access the shared folder using the information of the shared folder registered to the Address Book. Registering Destinations to the Address Book (Remote UI)
Did You Update Windows?
If so, the security may have been strengthened, preventing communication between the machine and computer.
If the shared folder on the computer does not have a password, set a password, and register the information for accessing the shared folder to the Address Book of the machine. Preparing to Save Scanned Data to a Shared Folder
Did You Install or Update the Security Software?
If so, the security may have been strengthened, preventing communication between the machine and computer.
For a workaround, contact the software manufacturer.

Step 3: Checking the Status of the Machine

Was the IP Address of the Machine or Other Device Changed?
If so, check whether the machine and other device have the same IP address. If they have the same IP address, change it to a different IP address.
Setting IPv4 Addresses
Setting IPv6 Addresses

Step 4: Checking the Shared Folder

Do You Have Permission to Access the Shared Folder?
If you do not have permission to access the shared folder, on the computer, change the permission to enable saving of scanned data.
When Using Windows
1
Right-click the shared folder of the store location, and click [Properties].
The properties screen of the shared folder is displayed.
2
On the [Security] tab, check that [Change] in [Everyone] is set to [Allow].
3
If not, set [Change] in [Everyone] to [Allow].
When Using macOS
1
Click [] [System Preferences] [Sharing].
The [Sharing] screen is displayed.
2
Select [File Sharing], and in [Shared Folders], select the shared folder of the store location.
3
Check that [Everyone] in [Users] has the access permission of [Read & Write].
4
If not, select [Read & Write] from the [Everyone] pop-up menu.
Check the Attributes of the Shared Folder (Windows).
On the computer, check that the attributes of the shared folder are not read only.
1
Right-click the shared folder of the store location, and click [Properties].
The properties screen of the shared folder is displayed.
2
On the [General] tab, check that the [Read-only] checkbox in [Attributes] is not selected.
3
If the checkbox is selected, clear the [Read-only] checkbox.
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