Upgrading This Software

This section describes the procedure for upgrading this software.

When upgrading this software from an old version to a new version, upload the upgrade file to this software, rather than executing the installer.

IMPORTANT
If you upgrade the Manager of this software, the Agent is also automatically upgraded. Do not execute the installer or perform operations on this software from the [Apps & Features] screen of Windows from when the Manager starts upgrading to when the Agent upgrade is complete.

NOTE
When an older version of this software is upgraded, the version displayed in [Apps & Features] in Windows remains the version that was first installed. The installed version can be checked on the following page of this software. [System] menu > [System Configuration]

Preparing to Upgrade

Confirm that no tasks are executing or scheduled to start executing soon.

On the following page, confirm that no tasks are executing.

[Tasks] menu > [History] (with [All Tasks] selected)

On the following page, confirm that no tasks will start while this software is upgrading.

[Tasks] menu > [Task List]

IMPORTANT
An error may occur if this software is upgraded while a task is executing.

Select the [System] menu > [System Configuration].

When upgrading to this version from version 4.0.x, select the [System] menu > [Plug-Ins].

In [System Update File], select the file for upgrading this software.

When upgrading to this version from version 4.0.x, select the upgrade file for this software in [File].

File name: emc-upgrade-package.zip

Select the "emc-upgrade-package.zip" file itself, rather than a file inside the "emc-upgrade-package.zip" file.

NOTE
The upgrade file is located in the same folder as the 'manager_installer.msi' installer for this software.

Click [Add].

When the file has been added, click [Start Installation].

Confirm the displayed message, and click [Yes].

If the [License Agreement] screen is displayed, check the displayed information and click [I Agree].

When installation is complete, the login screen is displayed.

NOTE
Even if a message such as the following is displayed, no operations are required. The login screen will be displayed shortly. No network connection. A server error occurred.

Confirm that the upgrade is complete.

Wait five minutes after the login screen is displayed before performing this operation.

NOTE
If you log in immediately, the screen may not be displayed correctly due to the cache stored in the Web browser. In in this case, log out, then log in again after waiting a while.

Enter the user name and password on the login screen, and click [Log In].

Confirm the version of the Manager in the [System Configuration] list.

Confirm the version of the Agent in the [System] menu > [Agents].

For details, see the following.

NOTE
The Agent upgrade is executed after the Manager is upgraded. Therefore, it may take time until the Agent upgrade is complete.